Had a few cushions made and as I needed them as soon as possible I contacted Laura via Etsy as they did not respond via email and she was so helpful and got the cushions delivered within a week so rea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A+ Service, Fast clear communicate at all times nothing was too much for them, they helped me at every stage of the process. Service exactly as described, clear guidance on how long for delivery. Pr... See more
DO NOT BUY FROM THIS COMPANY THE CUSHIONS ARE INFERIOR FABRIC, THE COLOURS ARE DIFFERENT FROM THE SITE AND THEY IGNORE YOU WHEN YOU COMPLAIN EVENTUALLY THEY ADVISE YOU THESE ARE BESPOKE ITEMS SO... See more
Company replied
WOW !!! . I usually don't write reviews, because invariably I'm quite disappointed with the quality of an item... not on this occassion.. have just received my cushion covers in a beautiful taupe soft... See more
Company details
Written by the company
Shop our wide range of hand made luxury cushions made from high quality fabrics. Choose how to trim your pillows from a variety of different piping and fringe colours for that personal touch. Available in different sizes from lumbar’s to extra large scatter cushions. Please visit our website www.thecosycushionshop.co.uk to find out more!
Contact info
United Kingdom
- www.thecosycushionshop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Had a few cushions made and as I needed them as soon as possible I contacted Laura via Etsy as they did not respond via email and she was so helpful and got the cushions delivered within a week so really appreciate the fantastic customer service. The cushions are really nice and have uplifted my sofa. Thank you for the amazing service and nice cushions.
Highest quality custom made cushions
Highest quality custom made cushions! These are made to last and look incredible. Would highly recommend
Exceptional Service & Beautiful Cushions
Just received my cushions and I’m obsessed 😍 The best cushions I’ve ever seen! Perfect quality, gorgeous colour, and they’ve completely transformed my sofa. Exceptional service too. If you’re thinking about getting them — do it, you won’t be disappointed!
Thank you the Cosy Cushion Shop
Best
Best quality cushion ever .
Love them in my lounge and it’s was worth the price and quick delivery.
I highly recommend purchasing them .
👌🏻🥰
Excellent company,
My cushions just arrived and I’m genuinely impressed! The quality is fantastic and they look amazing in my bedroom. Ordering a sample first really helped me get the perfect match for the room. The whole experience with the company was great too — excellent customer service and a really smooth process. I’ll definitely be ordering from them again.
A+ Service
A+ Service, Fast clear communicate at all times nothing was too much for them, they helped me at every stage of the process. Service exactly as described, clear guidance on how long for delivery. Product well what can I say the items were First Class all the way, would highly recommend, and will be buying from here again.
Just had my cushions delivered and WOW
Just had my cushions delivered and WOW!
Amazing quality and they look incredible in my bedroom. Having ordered a sample beforehand I managed to match it perfectly to my room. Lovely company and great customer service , will be ordering again for sure!
Lovely product
I love my cushions! I ordered a sample as reccomended to make sure the colour was what I wanted and they're perfect!
Quality is exceptional
Quality is exceptional. Ordering is simple and delivery was great. After trying all the high Street and mainstream online shops that didn't have what we wanted, this place was a win!
Received cushion
Received cushion, one cushion was stained package was slightly opened. emailed company no reply .
Cost shop gave me 14 days to return but I told them im away and won't be back in time. Absolutely disgusting customer service and of no help. I will be taking further

Reply from The Cosy Cushion Shop
Fantastic customer service and the most…
Fantastic customer service and the most beautiful cushions, the quality is impeccable and you can really tell that a lot of thought goes into each design.
Would highly recommend and will be shopping here again myself! Thank you so much for a great experience
No delivery and no refund
They had an address from five years ago auto stored on their website and managed to default my address to that despite me entering my new address. £122 spent on cushions never delivered to me and they are refusing to do anything about it.

Reply from The Cosy Cushion Shop
Gorgeous cushions
Beautiful selection of fabrics and top quality cushions. I found the sample service invaluable as I was able to compare multiple options to my existing decor and then selected cushions which were a perfect fit. Cushions arrived in 2 weeks and are excellent quality. Very pleased and will be shopping again. Highly recommend!
It’s taken me too long to find cushions…
It’s taken me too long to find cushions of this quality, the fabric is wonderful and so well made that I’ve made a second order.
I love this company
I love this company, the cushions are absolutely beautiful.
Just one slight criticism maybe because they are so busy, I would just love to have a response from my e mail sent. Been over a week.
This takes nothing away from the perfect hand made cushions. Wish there was a contact number xxx
Amazing cushion covers!
The quality of these cushion covers is truly unmatched. I could never find anything of this caliber in a store. The material is amazing quality, and they elevate the room perfectly. I’m absolutely thrilled with our new cushion covers; they bring our lounge together beautifully.
quality cushions
The cushions I purchased are just lovely and well made. The actual inners for the cushions are of a high standard.
Would most definitely buy from her again without hesitation.
excellent
OK, Let's be clear, I am very fussy and will never accept anything I spend hard earned money on that isn't perfect! I can be a pain! So to take a chance and spend hundreds of pounds on cushions sight unseen scared me!
That being said, I couldn't be more pleased with The Cosy Cushion Shop. Specifying my needs on the website was simple, the colours on screen are what was recieved and the quality of material is excellent. Every cushion cover is perfectly sewn and made.
I wanted cushions that weren't available in every high street store that are often inferior fabrics and can look shabby within a few months of use. Cushion Shop product quality and service is actually better than some I previously bough in the Knightsbridge Green and Gold building!
Buy with confidence.
WOW !!
WOW !!! . I usually don't write reviews, because invariably I'm quite disappointed with the quality of an item... not on this occassion.. have just received my cushion covers in a beautiful taupe soft velvet... and I am buzzing with the excellent quality and craftsmanship of them .. I wish I had bought a couple more now !! Look absolutely gorgeous.. Will most definitely be purchasing again from this site... can't stop touching them.. so soft..thankyou for an excellent job done in making these to order . Woo hoo so excited 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







