The Cosy Cushion Shop Reviews 

36
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Had a few cushions made and as I needed them as soon as possible I contacted Laura via Etsy as they did not respond via email and she was so helpful and got the cushions delivered within a week so rea... See more

Rated 5 out of 5 stars

A+ Service, Fast clear communicate at all times nothing was too much for them, they helped me at every stage of the process. Service exactly as described, clear guidance on how long for delivery. Pr... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY THE CUSHIONS ARE INFERIOR FABRIC, THE COLOURS ARE DIFFERENT FROM THE SITE AND THEY IGNORE YOU WHEN YOU COMPLAIN EVENTUALLY THEY ADVISE YOU THESE ARE BESPOKE ITEMS SO... See more

Company replied

Rated 5 out of 5 stars

WOW !!! . I usually don't write reviews, because invariably I'm quite disappointed with the quality of an item... not on this occassion.. have just received my cushion covers in a beautiful taupe soft... See more

Company details

Written by the company

Shop our wide range of hand made luxury cushions made from high quality fabrics. Choose how to trim your pillows from a variety of different piping and fringe colours for that personal touch. Available in different sizes from lumbar’s to extra large scatter cushions. Please visit our website www.thecosycushionshop.co.uk to find out more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.3

All reviews

(36)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Had a few cushions made and as I needed them as soon as possible I contacted Laura via Etsy as they did not respond via email and she was so helpful and got the cushions delivered within a week so really appreciate the fantastic customer service. The cushions are really nice and have uplifted my sofa. Thank you for the amazing service and nice cushions.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Beautiful Cushions

Just received my cushions and I’m obsessed 😍 The best cushions I’ve ever seen! Perfect quality, gorgeous colour, and they’ve completely transformed my sofa. Exceptional service too. If you’re thinking about getting them — do it, you won’t be disappointed!
Thank you the Cosy Cushion Shop

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Best

Best quality cushion ever .
Love them in my lounge and it’s was worth the price and quick delivery.
I highly recommend purchasing them .
👌🏻🥰

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company,

My cushions just arrived and I’m genuinely impressed! The quality is fantastic and they look amazing in my bedroom. Ordering a sample first really helped me get the perfect match for the room. The whole experience with the company was great too — excellent customer service and a really smooth process. I’ll definitely be ordering from them again.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

A+ Service

A+ Service, Fast clear communicate at all times nothing was too much for them, they helped me at every stage of the process. Service exactly as described, clear guidance on how long for delivery. Product well what can I say the items were First Class all the way, would highly recommend, and will be buying from here again.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Just had my cushions delivered and WOW

Just had my cushions delivered and WOW!
Amazing quality and they look incredible in my bedroom. Having ordered a sample beforehand I managed to match it perfectly to my room. Lovely company and great customer service , will be ordering again for sure!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely product

I love my cushions! I ordered a sample as reccomended to make sure the colour was what I wanted and they're perfect!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quality is exceptional

Quality is exceptional. Ordering is simple and delivery was great. After trying all the high Street and mainstream online shops that didn't have what we wanted, this place was a win!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Received cushion

Received cushion, one cushion was stained package was slightly opened. emailed company no reply .
Cost shop gave me 14 days to return but I told them im away and won't be back in time. Absolutely disgusting customer service and of no help. I will be taking further

February 9, 2026
Unprompted review
The Cosy Cushion Shop logo

Reply from The Cosy Cushion Shop

I’m sorry to hear you’re unhappy. As discussed, I offered to arrange collection at my cost or accept a return for inspection and replacement. Unfortunately the return was declined. I remain happy to resolve this once the item is returned.

Rated 5 out of 5 stars

Fantastic customer service and the most…

Fantastic customer service and the most beautiful cushions, the quality is impeccable and you can really tell that a lot of thought goes into each design.
Would highly recommend and will be shopping here again myself! Thank you so much for a great experience

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

No delivery and no refund

They had an address from five years ago auto stored on their website and managed to default my address to that despite me entering my new address. £122 spent on cushions never delivered to me and they are refusing to do anything about it.

December 16, 2025
Unprompted review
The Cosy Cushion Shop logo

Reply from The Cosy Cushion Shop

Hi Katherine,
We’re sorry to hear you’re disappointed.

This order was delivered to the address selected at checkout and shown on the order confirmation. Our website does not generate or default addresses independently — the delivery address must be selected or entered by the customer before payment is submitted.

In line with our Terms & Conditions, which are agreed to at checkout, we’re unable to offer a refund or replacement for orders delivered to an incorrect address provided at checkout.

We always recommend carefully reviewing delivery details before completing an order.

— The Cosy Cushion Shop

Rated 5 out of 5 stars

Gorgeous cushions

Beautiful selection of fabrics and top quality cushions. I found the sample service invaluable as I was able to compare multiple options to my existing decor and then selected cushions which were a perfect fit. Cushions arrived in 2 weeks and are excellent quality. Very pleased and will be shopping again. Highly recommend!

November 19, 2025
Unprompted review
Rated 3 out of 5 stars

I love this company

I love this company, the cushions are absolutely beautiful.
Just one slight criticism maybe because they are so busy, I would just love to have a response from my e mail sent. Been over a week.
This takes nothing away from the perfect hand made cushions. Wish there was a contact number xxx

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing cushion covers!

The quality of these cushion covers is truly unmatched. I could never find anything of this caliber in a store. The material is amazing quality, and they elevate the room perfectly. I’m absolutely thrilled with our new cushion covers; they bring our lounge together beautifully.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

quality cushions

The cushions I purchased are just lovely and well made. The actual inners for the cushions are of a high standard.

Would most definitely buy from her again without hesitation.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

excellent

OK, Let's be clear, I am very fussy and will never accept anything I spend hard earned money on that isn't perfect! I can be a pain! So to take a chance and spend hundreds of pounds on cushions sight unseen scared me!

That being said, I couldn't be more pleased with The Cosy Cushion Shop. Specifying my needs on the website was simple, the colours on screen are what was recieved and the quality of material is excellent. Every cushion cover is perfectly sewn and made.

I wanted cushions that weren't available in every high street store that are often inferior fabrics and can look shabby within a few months of use. Cushion Shop product quality and service is actually better than some I previously bough in the Knightsbridge Green and Gold building!

Buy with confidence.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

WOW !!

WOW !!! . I usually don't write reviews, because invariably I'm quite disappointed with the quality of an item... not on this occassion.. have just received my cushion covers in a beautiful taupe soft velvet... and I am buzzing with the excellent quality and craftsmanship of them .. I wish I had bought a couple more now !! Look absolutely gorgeous.. Will most definitely be purchasing again from this site... can't stop touching them.. so soft..thankyou for an excellent job done in making these to order . Woo hoo so excited 😊

December 22, 2023
Unprompted review

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