The Dome Reviews 

We have taken our grandchildren to The Dome at this time of year for the past 9 years. This year was the worst ever. The service was slow. My wife’s main course arrived at least 15 minutes after mine. Children’s ice cream took 15 minutes to come out. Children’s cheese burgers were dry & tough. Worst of all there was nothing suitable on the kids festive menu for our 2 year-old. We requested chicken goujons (which they provided specially last year), but despite speaking to the manager we were told a flat no! We were left to choose penne pasta for her which she didn’t touch & when we requested some fries for her we were charged the full £4.50 adult price for them. Apart from the beautiful Christmas decorations this was nowhere near their usual standard. We were very disappointed & will reconsider whether we come again in the future.

I have visited the Dome on a number of occasions. My kids used to love the club sandwich in the Club Room and often talk about it to their Australian friends. Today I visited with my Scottish family to the Club Room and was terribly disappointed with the limited menu, the food when it arrived and the cold coffees. The smoked salmon sandwich on rye consisted of one small slice of bread cut in two with two small slices of salmon and a scraping of cream cheese at £12.50 it was daylight robbery. Very disappointing indeed. The wonderful decorations saved the one star.

AVOID if you're going for sandwiches lunch specials.
Service food was rubbish.
Cold toasted refrigerated sandwiches with turkey slice, slice of stuffing ,cranberry sauce& piece of lettuce. Told them I ordered sandwich not toastie..said that's how it's served..nothing on menu to say any sandwiches toasted. Took 4 staff to sort out replacement..bread came dried out..we ate the middle of sandwiches & left rest.. £25 for that..
No crisps side salad included..paid for lukewarm soups. Fries all extra. Glass wine £50..
Had better sandwiches day before in local cafe ..
IT SADLY IS ALL ABOUT THE DECORATIONS WHICH ARE MAINLY IN ENTRANCE & MAIN DOME ROOM..
Lunch room not as spectacular ..
Came out hungry & disappointed.
Never got asked if I wanted coffee or dessert..staff young & need more training..
NOW READING REVIEWS
WISH I HADN'T GONE WITH HUBBY AS BIRTHDAY CELEBRATION..
TIGERLILY NEARBY RESTAURANT. BAR. ABSOLUTELY GOT IT RIGHT..DECS & FOOD..SO LOVELY ..

Disappointed with visit to Dome. At time of booking was told we would have a choice of menu, on arrival today 14/12/22 it was only the Xmas menu that was available. Has to return meal as it was cold. Would definitely not recommend Dome at this time if year😞

Our lentil and carrot luke warm soup came with half a slice of bread each! Main dish was rolled turkey with a very few sprout and carrots and roasted potatoes tasted like a shop bought ping dinner not much work for a chef to produce, trifle was not set! but was delicious anyway

So disappointed in afternoon tea this year. Last year the staff could not do enough, this year one staff member was cheeky because some of the party asked for a slight change in sandwich choices. We were a bit early for our booked time but they couldn't take us even though the tea room was only 60% full (they may have been short staffed to be fair). They've also added on a service charge this year which I disagree with. You can ask for this to be removed but I don't appreciate being put in that position in the first place. I'd rather reward good service with an amount of my choosing than have to reward bad service. At £27 it was a bit expensive for 3 small sandwiches, 1 small scone and 3/4 mini cakes and tea. Hopefully it was just a bad day but disappointing nontheless.

Regularly visit the Dome in Edinburgh never disappointed ... Until yesterday!!!
The Turkey sandwich was half the size it was 2 weeks ago ( have the photograph to prove it) and the same price!!!
Spoke to the waitress who couldn't really answer said it was probably the Christmas menu..... Sorry it was the same menu 😢
Not be back for a while I'm afraid 😢

The dinning room was freezing the starter was rubbish the coffee was cold we come every year there was 6 of us it cost £265 pounds and I think it was the worst meal I have ever had I don’t think we will come back again the turkey was so small I thought it looked like a pigeon cut up 3 starters the bread with the pate was solid like a brick could not cut it won’t recommend it to anyone a pure waste of money. Ann Neilson

We booked for the Tipsy Tea in the Georgian tea room. Lovely staff waiting on but a total disappointment. They had none of the ingredients to make the “tea cocktails “ and the cocktails we ordered took an eternity to arrive. I got mine but my husband and sons cocktails only arrived when we were asked how they were. It was then they arrived. I ordered a pot of coffee and it never arrived. All in all a very disappointing experience only made bearable by the apologetic staff.

Visited Edinburgh and was told to visit the dome by numerous people! Looked very posh but felt comfortable walking in!

Order 2 cocktails and water along with
Some
Bread an Olives!

Got everything apart from water which I asked for twice, baring in mind wasn’t overly busy and seemed to be enough staff as most of them were having chat!

However, after ordering a non alcoholic drink (espresso No tini) after tasting it I was like oh taste so close to a espresso martini shame it was missing the alcohol!

asking for the bill it appeared I had been charged for a normal espresso martini, so i questioned it, which the waiter said I’m
Sure I put a no tini on for you!
He asked the barman what he
Made which was infact a normal espresso martini …as this point I laughed and said well there is a reason why I asked for it because because I’m pregnant!

In shock he was distraught and was really apologetic! Now luckily I’m not an awful person who kicked off but I wasn’t happy!

He said to me the only think I can say there is only half a shot of 25ml of vodka init!!

At that point I laughed again because I was more fuming I couldn’t taste the alcohol and was only half a shot in it and they charge your £10! Madness!

Anyway the manager came over apologised and didn’t charge me.

Luckily I’m not a awful
Customer! However I wasn’t happy!

So many reasons to why it’s important to
Give the correct drink to people!

What if I was a recovering alcohol? Or I was drinking and already had a drink and that took me over the limit?! Or I was just really against alcohol?!

More training needed! Maybe it was his first day I don’t know!

At least give the normal espresso martinis a shot of vodka 😂

Over all satisfactory could do with some improvements to customer service

Had an amazing time, the service was great and the food was amazing. The atmosphere was classy but chilled, really enjoyed it. I was a bit nervous due to some of the reviews as we booked this in advance as we’re from Manchester, however, we were not disappointed. The salmon was amazing and the desserts were great too. Definitely recommend coming here.

Think they have an ageism culture. The Dome opened about 20 years ago and we enjoyed going there, but in the last few years it seems to be that you only get in if your face fits. Fortunately there are a lot more bars in Edinburgh. That don’t really on a fading reputation. Won’t be back.

We have been to the Dome before and found the experience wonderful but unfortunately things where not the same this year.
Whilst the food was very good, the service was poor. We had received our starters before our first round of drinks arrived and had to ask for water three times before we got any.
Another round of drinks was completely messed up.
We then had to request the dessert menu and it took 25mins for a partially correct order to arrive at the table.
We did voice our concerns to the manager who blamed the service on Brexit and no longer having adequately efficient staff, a problem that didn’t seem to have affected other places we ate at.
I’m afraid we left feeling very disappointed.

On visiting the for last 12 years was looking forward to visit.on being told to sit down and it was waiter service,put a drinks order in.within 2minutes had a very rude and abrupt female tell us to leave as table was reserved and our drinks was cancelled.no signage
on table and made to look very small and belittled by her.explained table had no signage on table.she wasnt having any if it.no sorry or anything.she should not be in customer service at all.never going back

I've been a customer at The Dome for a number of years. The food and service are usually excellent
Today, when making, then amending, a reservation, I spoke to two different people - one of whom was helpful and one who gave the impression of not being very interested.

Another great meal with great service. I’ve been coming here for a few years now, well worth a visit!

Awful experience. Waiters were rude in general. Partner asked for his burger to be cooked more as it was pink inside (which is a health hazard, bad cooking and not in line with the law on cooking processed meats at restaurants - burgers should NEVER be pink), the waiter claimed the ingredients made it pink (ketchup in the burger patty, lol) and it wouldn't cook further? All he wanted was them to slap the same burger back on the grill for a minute or two, and they refused. Called the manager the next day, promised they'd get back to me but ofcourse they didn't. Overall awful service, multiple waiters were rude and if you filter their reviews on Tripadvisor for the bad ones, you'll see the bad reviews aren't just a little bad, they're really awful. Also not worth the money, I finished my wine, left the meal behind and we paid without having eaten anything. In hindsight shouldn't have paid at all. They didn't even ask if anything was wrong, although as they were quite rude, I assume that's because they knew that they were.

First night out in Edinburgh and from a guide book we had The Dome was listed as a place for the deserving diners who wanted luxury. The building itself on the outside is nice, not impressive, but once you get into the place and past the hall your eyes just feast on the opulence of the restored interior of the Victorian former bank and the well designed bar area. They certainly added to the interior when the bar and restaurant was designed, someone really knew how to make the most out of this Victorian interior.

We ordered our Tom Collins (perfect, great start when they get your cocktails right), and asked to see someone about possible seating in the dinning area. As the place looked busy we thought we would have to wait a while, but this was taken care off very swiftly by the Restaurant Floor Manager and shown to our table by a very helpful waitress who applied the same high standard of service all night long, and we were in no rush.

The food is as you would expect for a fine establishment, first class, also the service by the various staff was again first class. Anyone going to Edinburgh for work or play, treat yourself to a wonderful dining experience and go to The Dome, it's a must.