Does anyone know how I take this matter further??..all the reviews I read are like mine too .. Scooter stopped working. Just won't move. Within guarantee. Sent photos. Daniel stopped replying. Site... See more
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See what reviewers are saying
The customer service team was able to speak with me on the phone following a recording I discovered I had been conducting all along. We finished the call after they rapidly fixed my issue, provided su... See more
I bought two e-scooters and after a few months, the batteries died and would not charge. As they were still in warranty, I contacted electric futures after care sales who offered to send me out two ne... See more
Escotter died today, died last night and my commute home which usually is 40mins with a 5mins scoot turned out to be 2hrs as I missed my last public transport home after work because although 4/5 batt... See more
Company details
- Motor Scooter Dealer
- Bicycle Store
- Bike Accessories Store
- Electric Motor Store
- Motor Scooter Repair Shop
- Motor Vehicle Dealer
Written by the company
Closed
Contact info
KWAI CHUNG, 801223, Hong Kong, Hong Kong
- closed@closed.co.uk
- www.theelectricfuture.co.uk
No history of asking for reviews
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Waited two month for refund
Was received e-scooter fast and without problem. Didn't even unpack.
But immediately after the arrival of the parcel, I found out that
low of my country - Nederland do not allow to use this e-scooter
on any roads. I disappointed that Electric Future sell to the Netherland
illegal vehicles. They didn't inform me about this before withdrawing the payment. I consulted with the RDW (Netherlands Vehicle Authority) and read the basic legislation of the country of the Netherlands. And found that the police have the right to issue a fine of up to 370 euros or more in case of riding in an unauthorized place on an e-step, as well as confiscate it. I request to return it because I can not use it. But they did not respond. Just disappeared . I spend 700 euro and did not get any proposition from their side how resolve it.
13-02-2022 UPD:
The communication with company was more than 1 month. I finally received the response. The courier picked up the e-step. Manager promised me to refund my cost minus 50 euro for delivering.
Currently waiting for refund of my cost.
28-02-2023 UPD:
Continue waiting refund. Already 2 weeks they do not return my costs. And do not explain nothing.
Scam
I am based in London, UK and I placed an order on the 5th December and had not received any communication. Something felt odd so I checked the website and noticed what the mini escooter I had purchased had now increase in price and then I emailed for an update only to be told the item I had purchased is no longer in stock - well if that’s the case then why increase the price.
After asking for my refund they have gone quite, no communication whatsoever and I believe my email has been blocked as I am now not receiving an automated response.
This company is a scam and I would warn others not to waste your time, money or efforts.
This company is an absolute joke
This company is an absolute joke. I have been emailing then for months about a faulty scooter which no longer drives after only 5 months. Nobody responds and the lost of issues I have with the scooter is long. My advice is to buy elsewhere, somewhere that will have a decent customer service and uphold there end of the warranty. Avoid! Avoid! Avoid!
Finally decided to buy an electric scooter
Finally decided to buy an electric scooter again to replace the old one. This store offered me the most convenient and profitable option for me. Didn't notice anything negative. The store is doing well. The quality of the electric scooter meets my desire.
The managers are very helpful
The managers are very helpful. High class of service. I was quickly selected a suitable electric scooter according to my request. The conditions here are really good. All options are present. And the prices are affordable.
I recommend.
Of course, this seller liked the price of an electric scooter. In itself, the offer for an electric scooter is wonderful and I bought it, but I refrained from buying accessories - I will wait for a better price. The store in my eyes has earned trust and sometimes you can look at the page of its website so as not to miss a profitable offer.
A very large assortment
A very large assortment of electric scooters for every taste and color, in general, you will not get bored. Ordered an electric scooter. Delivery is fast with no delays. The goods are in perfect order, everything is like in the highest quality online stores.
I bought a scooter from Electric Future
I bought a scooter from Electric Future. The large capacity of the battery allows you to fully enjoy the trip, and not think about recharging. Thanks to the suspension, it turns out to comfortably drive through all the bumps in the road sections. Pleasant steering wheel to the touch.
I bought a scooter from Electric Future
I bought a scooter from Electric Future. The large capacity of the battery allows you to fully enjoy the trip, and not think about recharging. Thanks to the suspension, it turns out to comfortably drive through all the bumps in the road sections. Pleasant steering wheel to the touch.
My Fido electric bike arrived today
My Fido electric bike arrived today and every is working fine, fast delivery and attentive customer care from Lily
I bought scooter my wife
I bought scooter my wife for her birthday, she really liked it, a beautiful powerful scooter, I recommend the Electric Future store to everyone
Just got my AOVO today
Just got my AOVO today, only took 3 days to arrive. Waiting for it!!
Excellent customer service
Excellent customer service, Daniel helped me choose the best scooter for a Christmas present for my son, ordered it last week and it arrived today by DPD.
Escotter died today
Escotter died today, died last night and my commute home which usually is 40mins with a 5mins scoot turned out to be 2hrs as I missed my last public transport home after work because although 4/5 battery, it decided to die mid journey, woke up today and won’t turn on. Rubbish customer service
The costs are pretty reasonable
When I was looking to get an electric scooter, I recently came across Electric Future. I discovered that the website is simple to use and the costs are really reasonable.
They are available
They are available in a range of colors, which is both attractive and practical. Overall, I believe this organization actually cares about improving its offerings.
You've done
You've done a great job. constantly accessible when required.
Premium electric scooters
If you want premium electric scooters, Electric Future is your only solution. And thanks for the prompt assistance.
I've been to a few of the shops
I've been to a few of the shops, and Electric Future is by far the best place for finding this kind of stuff. I also emailed their help team once when I had trouble assembling a scooter and they came out with immediate assistance and save me from a heart attack!
amazing experience
I have never ridden a сhinese made electric scooter before and I was a little apprehensive when I decided to give my brother's company product a try. To be honest, it has been nothing but an amazing experience.
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