The Entertainer Reviews 49

A lot of places of offer has been removed over the years. Also the vendor are interpreting things in their own way. Although the wording in entertainer app doesn’t change but it can’t be used even though it was the same exact situation as it was applied before.

I purchased the 2024 entertainer in-app on 22 Dec 2023. I had hoped to make use of their promotion which gave access to 2023 deals along with the 2024 package.

It has now been 2 weeks and my app has not been activated. I raised a query with them on 23 Dec but my case has still not been resolved. At this point I don't even want to bother with this company. I would just like my money back.

The lack of regard for customers is really frustrating.

Really limited choices. It’s embarrassing when you go to a restaurant and let them know you have the app… they explain only a few choices are available using the app. I feel it’s been a total waste of money. Don’t think I’ll even make back the money I paid for it ☹️ I had the app several years back and it wasn’t like this.

I used the app in Cyprus and now in Dubai. I am please over all, but the hotels that you are trying to get a room from are not offering the same rates published on their websites. All of them are rising the amount so they wont offer BOGO, just a bit less than what you would pay directly via the official website. Best example was Tamani Marina Hotel Dubai that offered me only 35% less rate instead of 50% (Buy one get one) for 2 nights.

I have been using Entertainer from 7 years. It's becoming useles and playing tricks. Many restaurants have limited their main course products . It's embarrassing when you go to restaurants with family and expect them to limit the main courses purposely for entertainer users. Entertainer team has no grip and they take no action. So I suggest to save yourselves from embarrassments and arguements at restaurants ..

Paid for the Entertainer but vouchers ask me to buy a product ie app unusable. But they took my money and do not respond to any emails or calls to sort this out

This app used to be really good …..now it’s a lost cause

You are now limited to buying back your favourite offers to just once using smiles ….why?

Delivery is being charged but the places you want to order from are never available for delivery.

the delivery radius for restraunts is very small

The customer service chat is really bad, not helpful at all for any issues you have. You will spend lots of time chatting with one person only to realize the person is clueless.

I've saved several hundred pounds using the Entertainer app over the years.

Wild Wadi, Motion Gate, IMG, Dune Bashing, Speed boats are some of the big attractions we have used it at over the last 2 years,

We always buy access every time we come to Dubai. Always accepted without any issues.

Highly recommended.

Scammed! Booked and paid for a hotel through the Entertainer app. Arrived at the hotel to find that they had no record of our booking. We were robbed, no one has replied to our emails and the telephone number for the booking does not connect. On Entertainer Getaways you can see deals and availability for a big range of hotels but we were told by the hotel manager that they have no room deals with the app and their photos have been fished and made to look genuine. We validated this with another hotel chain. A complete con!

Worse scam ever. They charge fees without your concent. Offers are so basic. App is totally unfriendly.

A lot of offers advertised in their app are not available when you go to the restaurant.
I sent many emails to complain without any answer.

The Entertainer (Dubai) is a total fraud! They conveniently deducted AED315 on 31 Dec 2022 from the credit card which I used in previous years (to pay my annual subscription upon selecting the package I wanted) without any prior notification to me nor did they request for any prior authorization. When I contacted them via LIVE CHAT on 6 Jan 2023 (i.e. when I saw this illegitimate charge in my credit card statement), it was a total waste of time. The customer service person gave lame excuses that auto-renewal was introduced in 2021 unless the user opts out via App. I did NOT receive a single prior notification on this, despite that I renewed it in Nov 2021 for Year 2022. I followed up with an email to The Entertainer on 6 Jan 2023 and surprise, surprise...it was total silent mode (no one even bothers to reply). So, I had to cancel my credit card as to avoid such unprofessional scammer to continue to charge me! What a great disappointment! The Entertainer Dubai used to be very good when I first subscribed in 2019 but definitely not worth anyone's money anymore. So, do NOT, I repeat do NOT waste your money and time with The Entertainer Dubai!

Restaurant won't let you use two voucher
Not recommended to come at all
Very cheap and bad behavior

Daylight robbery !!. They list all the top places with a lot of fine print. So effectively you will settle for things you never wanted in the first place because the things you wanted are part of the fine print.
Why would you go to Tony Romas if u don’t get the beef ribs and the steaks ?
Answer : to feel sorry you burned 420 AED and landed up paying another 400 for being a fool! Don’t buy. Not worth it unless u are looking for 200 possibilities to cover your 420 AED.

I didn’t do anything, but said “automatic renew” deducted money from account without my permission. And I text to costumer care, sent email and asked cancel but no reply.

Awful, didn’t e-mail my voucher, hard to contact and when you do the service is awful. They won’t refund without a screen shot of my bank account details, why they can’t verify the transaction at their end i’ve no idea but given their ineptitude to date I’m certainly not sharing my account number/sort code with them and have raised a charge back with the bank. At best they are incompetent and lazy.

“I have no words to describe my dissatisfaction with this 2022 entertainer. You added only fine dining restaurants. you canceled all the bars and restaurants that were there all these years, not to mention the offer for my birthday😑 sent me an email that I have free mani pedi, drinks for my birthday, and when I open the app there are 10 restaurants and out of 10 restaurants, only three have an offer for my birthday. really wasted money for this app from next year we won't even use entertainer again. and that's what you get for 700aed pure disappointment

The entertainer is not the same as it was 3 years ago. Such a waste of money now, they are providing cheap deals. better subscribe Etisalat smiles than this Money Monster.

Very bad app and customer service. I made a reservation via the app & received and email that the request is sent to the hotel and they will contact me. I called the hotel when I did not receive any calls & they said that they did not receive any requests. When I contacted the entertainer customer service they gave me ridiculous replies. They ruined my weekend actually