Well, where do I begin with the Kaabo Matis 10 Lite? Let's just say, it's been quite the rollercoaster ride – emphasis on the coaster part. Firstly, let's talk about their stellar customer se... See more
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See what reviewers are saying
Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... See more
Company replied
Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... See more
Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... See more
Company replied
Company details
Written by the company
The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.
Contact info
Orchard Business Park, Forsyth Rd, Woking , GU21 5SB, Surrey , United Kingdom
- 020 4538 8475
- orders@theescooterco.com
- www.theescooterco.com
3.5
Average
396 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The contract was easy to make the goods…
The contract was easy to make the goods arrived next day , no problems or concerns , transaction went smoothly. Goods arrived as described
May 30, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review and glad that it was a smooth transaction for you. Happy and safe scooting!
The E-Scooter Co.
Superb service
Excellent service - great at answering initial questions I had and I REALLY appreciated the follow-up call after my order - they wanted to check everything was ok and I had accidentally ordered too many of 1 item (so I was very pleased they had checked first!).
May 29, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. Happy and safe scooting!
The E-Scooter Co.
Fantastic service
Fantastic service, amazing postage. Ordered Tuesday received scooter the next day. Well packaged not a mark on it. Demo model so was well surprised.. thankyou !!! Will definitely use The Escooter again.
Perfect
May 20, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. Happy and safe scooting!
The E-Scooter Co.
Shady at Best
Ordered calipers. They came with pre made brake lines. Who makes pre made brake lines that aren't flared already with hardware on the line? Very disappointed by this. The website does not state you'll have to flare them. Won't use these guys again
May 19, 2022
Reply from The E-Scooter Co.
Hi There. Thanks for posting us a review. The items are as per the manufacturer's specification. If you have any queries on your purchase, please drop us an email on orders@theesccoterco.com so our technical team can assist you further.
so i bought a Dusltron mini and it…
so i bought a Dusltron mini and it arrived 2 days later, this shop is LEGIT, i WILL be buying my next scooter from here in the future, quick response from the staff and theyre respectful, no screwing about, theyre on it,theyre standup guys for sure, i recommend this shop to everyone
May 5, 2022
Unprompted review
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. Happy and safe scooting!
The E-Scooter Co.
A very easy and good experience with…
A very easy and good experience with this company I will buy another scooter from them when I need one . 5 stars from me
May 1, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We look forward to your next purchase.
Happy and safe scooting!
The E-Scooter Co.
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We are glad to see the scooter arrived timeously.
Happy and safe scooting!
The E-Scooter Co.
Couldn't ask for more 🙂
Top service from these guys, arrived very fast and well packed.
I thought I had an issue when trying it out and Brett contacted me straight away only to find out I had been silly and just needed to change 1 setting.
Overall, excellent service and would definitely recommend this company.
April 25, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We are happy to hear that the service given was quick and issue was easily resolved.
Happy and safe scooting!
The E-Scooter Co.
Excellent service and excellent super…
Excellent service and excellent super fast delivery it also came earlier then it was ment to witch was a Bonus it was a ex demo scooter but was brand new and a excellent price aswell you can’t beat e scooters prices will definitely be shopping with Them again
April 24, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review.
Happy and safe scooting!
The E-Scooter Co.
Excellent service and fast delivery
April 23, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review.
Happy and safe scooting!
The E-Scooter Co.
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review.
Happy and safe scooting!
The E-Scooter Co.
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We are happy to hear that you are enjoying your scooter. .
Happy and safe scooting!
The E-Scooter Co.
scooter came flat
April 19, 2022
Reply from The E-Scooter Co.
Hi Kiefer. We have been in communication with you to assist in this matter. All our scooters are quality checked before sending, so it would be very rare to receive the scooter in this condition.
Please can you respond to the last email that was sent today so that our team can offer you a resolution.
Great service at e scooter
Other than Fed ex not doing their job correctly I’m satisfied with my purchase and Brett from E scooter was great communication is 10/10
April 14, 2022
Reply from The E-Scooter Co.
Hi Maria. We are sorry to hear that the courier did not deliver your scooter satisfactorily. We're unsure of your house arrangement but FedEx do require a signature for the scooter on delivery. If this procedure was not followed, kindly email us on orders@theescooterco.com so we can escalate this accordingly. We hope that your partner is enjoying their Birthday Present.
Great scooter an an even better company
The scooter arrived virtually flawless in about seven days. I’m in the USA. The scooter is insanely fun. Just my first few hours on it were amazing. So far It’s love at first sight
April 13, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review.
Happy and safe scooting!
The E-Scooter Co.
Ordered Bravo scooter only lasted 5…
Ordered Bravo scooter only lasted 5 miles before battery died asked to return and was told I could not get full refund they recommend selling this privately as you'd likely get more money out that returning it us 🤦♂️ what bonkers !!!
April 8, 2022
Unprompted review
Reply from The E-Scooter Co.
Hi Vytautas. Sorry to hear that you are not happy with our customer service. Our resolution team have been in contact with you regarding the return of this purchase. If there is anything that you need please contact us at: orders@theescooterco.com
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review.
Happy and safe scooting!
The E-Scooter Co.
Happy Customer
If I could give 10 stars I would amazing company great service.
This is my second Scooter from them if ever I need another will always go to them
April 7, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We will send your request for the 10 star option.
Happy and safe scooting!
The E-Scooter Co.
Great service the order was simple and…
Great service the order was simple and straight forward and the delivery was timely All together a perfect experience for my first scooter purchase
April 7, 2022
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We are happy to hear your first experience has been a great one.
Happy and safe scooting!
The E-Scooter Co.
EXCELLENT customer service and VFM product
Just had delivered Kaabo Mantis 10 lite scooter (ex demo)
Absolutely delighted !! MANY THANKS
Fast Delivery (under 24hours)
Looks like its never been out of the box
The customer service answer the phone in a helpful, timely manner and in this day and age that is unusual .
March 30, 2022
Unprompted review
Reply from The E-Scooter Co.
Thank you for taking the time to leave us a review. We appreciate the specifics you've pointed out and will let the relevant parties know.
Happy and safe scooting!
The E-Scooter Co.
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