The E-Scooter Co. Reviews 

396
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Well, where do I begin with the Kaabo Matis 10 Lite? Let's just say, it's been quite the rollercoaster ride – emphasis on the coaster part. Firstly, let's talk about their stellar customer se... See more

Rated 5 out of 5 stars

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... See more

Company replied

Rated 3 out of 5 stars

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... See more

Rated 5 out of 5 stars

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... See more

Company replied

Company details

  1. Motor Scooter Dealer
  2. Motor Scooter Repair Shop

Written by the company

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Contact info

3.5

Average

TrustScore 3.5 out of 5

396 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.5

All reviews

(396)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite & honest customer service🤝

Polite & honest customer service🤝
Quick prompt Delivery no issues at all
Amazing Kaabo Scooter⚡
Very happy Customer
Well done staff 🙏

March 21, 2022
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear the process was smooth.

Happy and safe scooting!
The E-Scooter Co.

Rated 5 out of 5 stars

I purchased my scooter from the…

I purchased my scooter from the E-SCOOTER Ko they were very helpful and excellent in their service one of my brakes cable came a little bit loose in the package and when I was pressing the break it was a bit spongy straight away they sent me out a brake bleeding kit and it solved the problem excellent service I would recommend them hundred percent winston

March 19, 2022
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review. I'm happy to hear our after service was able to resolve the issue promptly.

Happy and safe scooting!
The E-Scooter Co.

Rated 5 out of 5 stars

Excellent service I bought a ex demo… Kaabo mantis 10

Excellent service I bought a ex demo Kaabo mantis 10 in black it came brand new still I was expecting some sort of wear and tear or signs of use but it was all still Plastic wrapped the scooter is amazing nippy off the mark at hits 30mph on a really dry weather conditions but not so good conditions it still hits 27/8mph I’m 11.5 stone in weight I would defo recommend this company and the scooter for any new riders wanting a little more speed also the breaks are awesome on this scooter

March 17, 2022
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Rated 1 out of 5 stars

Ordered wolf x plus and it only lasted…

Ordered wolf x plus and it only lasted eight miles before the battery was empty asked to return and was told I could not get a full refund due to over test mileage? Terrible company do not buy from them !

March 7, 2022
Unprompted review
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Reply from The E-Scooter Co.

Hi There. Our service team did contact you in December 2021 and requested the scooter to be returned at that time so we could look into the issue and give a suitable resolution. Please do contact us again if you have any further queries or concerns.

Rated 5 out of 5 stars

I have now bought my second e scooter…

I have now bought my second e scooter from theescooterco .I had a little issue with second scooter, I phoned and spoke to Brett ,He quickly resolved the issue🖒🖒.I would buy from again .Many thanks

March 1, 2022
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear our customer service team were able to resolve the issue.
Happy and safe scooting!

The E-Scooter Co.

Rated 2 out of 5 stars

Great for taking your money for a new…

Great for taking your money for a new escooter, but dreadful customer service.

February 28, 2022
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Reply from The E-Scooter Co.

Hi Adam,
Sorry to hear that you are not happy with our customer service. If there is anything that you need please contact us at: orders@theescooterco.com

Rated 5 out of 5 stars

Excellent service from this company I…

Excellent service from this company I received.
I have to Thank Brett and the manager for giving me a good deal on the scooter I purchased next day delivery helped alot. I recommend anyone buying scooters to check these guys out.

February 27, 2022
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Rated 3 out of 5 stars

They are fast in answering and…

They are fast in answering and repairing but really disappointing with the lack of care to pack my product, hence it returned damaged and I haven’t received an apology about it.

February 18, 2022
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Reply from The E-Scooter Co.

Hi Manuela. We are sorry that the aftercare service was not up to expectation. Please do reach out to us on orders@theescooterco.com if you have any queries that our team can assist you with.

Rated 5 out of 5 stars

Kaabo Mantis 10 Lite

Quick and helpful team when purchasing my scooter. Happy with it. Wasted so much money on other scooters and brands which I deeply regret but the Kaabo Mantis 10 Lite from E-Scooter Co is definitely the one. Thank you 😊

January 28, 2022
Unprompted review
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Excellent seller.

Excellent seller.
Thank you

January 27, 2022
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

I ordered the mantis 10 lite.

The scooter is soo good and best in its class for the money . Also the service from this website it’s honestly amazing.

December 29, 2021
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Brought the scooter for my son for…

Brought the scooter for my son for Christmas. Delivery was speedy and uncomplicated. My son is delighted with the scooter. Really fast, amazing brakes, sleek design and really easy to set up and use with front and rear lights. Brilliant scooter and excellent value for money.
Thank you so much.

December 26, 2021
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

E-SCOOTER what a super efficient…

E-SCOOTER what a super efficient Escooting approved KAABO DISTRBUTOR you are for all KAABO'S Escooter sales. Initially, I was very skeptical about them when I was browsing the Internet for my Xmas online Shopping. I was hunting for some hot deals on KAABO WOLF KING GT 72V 2000W ×2 as I Imissed out during the Black Friday Sales Discount. Could you believe somewhere along the line, E-SCOOTER was still offering their LATE BLACK FRIDAY DEAL PLUS AN ADDITIONAL GIVE AWAY XMAS DISCOUNT too. Hence, I decided to buy 2 KAABO WOLF KING GT. I bought them and paid them after 12pm on Friday the 10th in the night. They don't work weekend. THEY GURANTEED THAT ANY ORDER PLACED BEFORE 12PM WORKING DAYS IN THE WEEK, FREE DELIVERY WAS ASSURED AND WILL GET TO MY DOORSTEP THE FOLLOWING DAY. DESPITE MY INABILITY TO ORDER BEFORE 12PM FRIDAY, NOW SKIP THE WEEKEND, AS THEY ARE ALWAYS OFF WORK THEN, BUT WOW MONDAY 13TH! AS THEY INSTTANTLY PROCESSED ALL MY ORDERS AND HAVE THEM INSTANTLY DELIVERED AT MY DOORSTEP VIA FEDEX PRECISELY AT 10.58AM. THEIR CUSTOMER SERVICE ON THE PHONE TOO WAS SUPER EXCELLENT. . FOR EXAMPLE, I RANG THEM FOR SOME ENQUIRIES AND ALL OF A SUDDEN CHANGE MY MIND AS I WAS RINGING AND CUT MY RINGING THEM AND SO, I DROPPED THE PHONE. GUESS WHAT? THEY RANG BACK TO CHASE MY CALL! IS NT THAT GREAT FOR A VERY GOOD EXCELLENT CUSTOMER SERVICE. FAIR TO SAY THAT ALL THE THE TWO DELIVERIES CONTENT OF MY CONSIGMENTS TOO, WERE ALL INTACT. AND NO COMPLAINTS FILED BY MEAND NO DAMAGES TOO EITHER. This so amazing. I would therefore commend their good and care customer services to any of their future Byers.
From now on, instead of shopping directly with KAABO UK BRANCH, I THINK I WILL RATHER IN FUTURE STICK WITH THIS GUYS. THEY ARE EXACTLY WHAT THEY SAY THEY ARE TO THE PUBLIC.
THEREFORE I SAY TO E-SCOOTERS, THANK YOU FOR YOUR GOOD EXCELLENT CUSTOMER SERVICE AND ALSO FOR THE GREAT BIG XMAS DISCOUNT BENEFITED FROM YOU.

WITH THIS KIND GESTURE, IT JUSTIFIES MY
AWARDING YOU 5 BIG STARS.

BEST WISHES.

A.BRIGGS

December 24, 2021
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Reply from The E-Scooter Co.

Thank you for taking the time to leave us a review. We really do value all your input and happy the service was amazing.
Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Ordered

Ordered. Received quickly. Fitted. It works!

December 2, 2021
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Reply from The E-Scooter Co.

Dear Mr Hutchinson, Thank you so much for taking the time to leave us a review! Happy scooting!
The E-Scooter Co.

Rated 1 out of 5 stars

Deceptive discounts

I've tried to buy a discounted scooter on their website but despite multiple attempts my order is always rejected without any explanation even if the payment has been properly been made.

I'm wondering if they don't place false discounts that are impossible to buy.

Edit: Some of my orders were marked as fraudulent, even after calling the customer service and asking what mean of payment could be accepted and not tagged as fraudulent (I've tried PayPal, Amex and Visa without success). Also a friend of mine placed the same order and his order got rejected as well... I'm wondering about the criterias of this shop to tag payments as fraudulent...

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J'ai essayé d'acheter un scooter en promo sur leur site web mais malgré plusieurs tentatives, ma commande est toujours rejetée sans aucune explication même si le paiement a été correctement effectué.

Je me demande s'ils ne font pas de fausses remises impossibles à acheter.

December 1, 2021
Unprompted review
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Hello, unfortunately your orders were marked as fraudulent.

Many thanks
The E-Scooter Co.

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