I have ordered several times from this site and have always had a few niggles but have now not received goods I ordered and paid for on 17th December 2024 and getting no reply via email and site seems... See more
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See what reviewers are saying
I paid for Habanero noodles, they sent me Nongshin Red, as stocked cheaply in every UK supermarket. When I queried this there was a promise it would all be sorted with some goodies thrown in for the i... See more
First time ordering from this website and I absolutely will again. Lovely first experience, I received everything I ordered (thanks for satisfying my Samyang noodle cravings!) and the speedy free deli... See more
Great Company! Brilliant customer service and fantastic products Thanks Mark for resolving my out of stock product and handling so efficiently and professionally! I highly recommend this com... See more
Company details
- Asian Grocery Store
- Chinese Supermarket
- Grocery Delivery Service
- Indian Grocery Store
- Japanese Grocery Store
Written by the company
Finding ingredients to make your favourite dishes can be exhausting. Markets are packed, carrying heavy bags from going to the ethnic shops or giant wholesalers just don't have everything you need - prices are unstable and too high. Supermarkets and local shops don’t stock what you need and specialist stores prove to be overly expensive. At the Ethnic Pantry, we aim to solve this problem in a simple, dynamic, and refreshing way — stocking fresh ingredients and delivery straight to your door. Whether it’s Mirin, Fufu, or even fresh Tamarind you’re searching for at the Ethnic Pantry, we have you covered! The word Ethnic is synonymous with Nation. At the Ethnic Pantry, we believe that food brings both; people and nations together.
Contact info
I have ordered several times from this…
I have ordered several times from this site and have always had a few niggles but have now not received goods I ordered and paid for on 17th December 2024 and getting no reply via email and site seems to have disappeared also.
December 17, 2024
Unprompted review
SCAM DO NOT BUY
This site is a scam. Placed order weeks ago, tried contacting multiple times and no response. Never received my order but happy to take money. DO NOT BUY SCAM SITE
September 27, 2024
Unprompted review
Ordered 18.6.24, never dispatched
25.6.24 email: Your The Ethnic Pantry order #2010 is now awaiting dispatch.
Your order has been processed and is ready to be dispatched. We'll send you another email when your order is on its way!
Nothing since
July 15, 2024
Unprompted review
Hopelessly disorganised or a scam
I paid for Habanero noodles, they sent me Nongshin Red, as stocked cheaply in every UK supermarket. When I queried this there was a promise it would all be sorted with some goodies thrown in for the inconvenience. Then nothing despite further contact. I've read on here there have been difficulties and that's ok, life things happen, but the sales contract still needs to be honoured some 10 months later.
June 11, 2024
Unprompted review
If I could give lower than 1
If I could give lower than 1, I would. Sold me items they didn’t have and had to wait over a month to finally get it. Little customer service. I had to keep emailing them first if I ever wanted information about my order. I will never order from them in the future.
March 20, 2024
Easy to order
March 20, 2024
There was a massive back log of orders…
There was a massive back log of orders and it took more than a month to get my orders fulfilled. Kudos to Mark for actioning it. Thank you.
I will be buying again but will call first to check your fulfilment times.
January 26, 2024
Order not arrived in 3 months, robbed my money
Ordered at the beginning of October, and had to constantly email. They kept saying they were dispatching my item & when I emailed in NOVEMBER they said they’d dispatch in a few days. Never got any updates nor did my order arrive after 3 months. Asked for a refund and never got a reply. A SCAM SITE! They replied saying one of their team members got into an accident, but never actually said that themselves in the tons of emails I sent? Honestly could have put in way more effort in checking in on your customers instead of just trying to guilt trip them when they complain. Sorry but I would not recommend this site
February 7, 2024
Unprompted review
Reply from Theethnicpantry
Hello Seokfear, The team have reached out to you. Could you kindly get back to them on hello@theethnicpantry.co.uk with your order number please?
We are very sorry for your bad experience, the business has gone through a difficult period with one of our key team members having an accident which impacted us greatly. In hindsight we should of temporarily closed but with any small business this wasn’t an option with the Christmas approaching and customers that had preordered with us. We simply took on too much and fell short of fulfilling orders which disappointed a lot of our customers. It is a valuable lesson that we as a company have learnt.
I understand there is no excuse,although we want to try and make it up to you. We want to get back to putting our customers at the forefront of everything we do and fix some of the poor experiences.
Poor communication and delays
Really poor communication. Received order 6 weeks after the order was placed. Had to contact several times and apply for a refund through bank. I asked for a refund 4 weeks after getting fed up for waiting for my items. Seller agreed but I received nothing. Marked my items as despatched but still nothing. Then responded to my email and said the item had been delivered. When I asked for tracking, seller soon bactracked and despatched items. Once order arrived, one item had been substituted but I didn't bother making contact with seller as it has been a complete hassle since initial order. I would never use this seller again.
January 27, 2024
Reply from Theethnicpantry
Hello Shabz, I am sorry about this poor experience. I have reached out to the team who have confirmed the order has been sent albeit extremely late. Are you able to tell me via email which product is missing and I will organise this to be sent to you.
Although I feel there is no excuse, I feel it is important to give some context as to why we had difficulties with your order.
The business went through a difficult period with one of our key team members having an accident which impacted us greatly. In hindsight we should of temporarily closed but with any small business this wasn’t an option with the Christmas approaching and customers that had preordered with us. We simply took on too much and fell short of fulfilling orders which disappointed a lot of our customers. It is a valuable lesson that we as a company have learnt.
I understand there is no excuse,although we want to try and make it up to you. We want to get back to putting our customers at the forefront of everything we do and fix some of the poor experiences.
Worst Asian online shop
They sent wrong item and they said will send collect item next day but they never send me after few mail I asked refunds they never reply back anymore.
I gave up So I lost money.
I ordered many Asian online. This is first time experience ignore email and refunds money.
I never shopping this place any more.
People should avoid ! I highly recommended more nice online place there more item and more cheep and honest.
November 15, 2023
Unprompted review
Reply from Theethnicpantry
Hello Ak, Thank you getting back to me via trustpilot. I have looked through the notes and understand your order was delivered within a week although had an item missing. Could you kindly email our team on hello@theethnicpantry.co.uk with the specifics and I will endeavour to get this resolved as soon as possible.
We are very sorry for your bad experience, the business has gone through a difficult period with one of our key team members having an accident which impacted us greatly. In hindsight we should of temporarily closed but with any small business this wasn’t an option with the Christmas approaching and customers that had preordered with us. We simply took on too much and fell short of fulfilling orders which disappointed a lot of our customers. It is a valuable lesson that we as a company have learnt.
I understand there is no excuse,although we want to try and make it up to you. We want to get back to putting our customers at the forefront of everything we do and fix some of the poor experiences.
No communication
No communication. Order car after 4 weeks. Rang multiple times and no one answers.
January 11, 2024
Reply from Theethnicpantry
Hello Seokfear,
We are very sorry for your bad experience, the business has gone through a difficult period with one of our key team members having an accident which impacted us greatly. In hindsight we should of temporarily closed but with any small business this wasn’t an option with the Christmas approaching and customers that had preordered with us. We simply took on too much and fell short of fulfilling orders which disappointed a lot of our customers. It is a valuable lesson that we as a company have learnt.
I understand there is no excuse,although we want to try and make it up to you. We want to get back to putting our customers at the forefront of everything we do and fix some of the poor experiences. The team will reach out to you within the week.
Order not despatched after 4 weeks
Ordered before Xmas and still haven't received my order or had any communication from seller.
Doesn't respond to emails or calls.
The company has a message on the website stating they are not taking any orders at the moment and this doesn't surprise me.
DO NOT PURCHASE ANYTHINH FROM HERE!
Going through bank to get a refund
December 18, 2023
Unprompted review
Reply from Theethnicpantry
Hello Shabnam, The team have reached out to you. From our records I can see that you may have posted two separate ratings for the same order. Could you confirm via trustpilot what order this relates to please?
Promises never kept
I was promised that my order would be sent out but never did, they kept postponing with excuses over and over again for nearly 2 months. They also never sent update, I had to keep pursuing it so I gave up. Till now in 2024, still no update from them willingly. Never had issues with them at the beginning but now looks like the company has gone downhill, what a shame and they just started. Clearly bad management.
October 18, 2023
Unprompted review
Reply from Theethnicpantry
Hello Grave and Hope, the team have reached out to you. Could you kindly get back to them on hello@theethnicpantry.co.uk with your order number please?
We are very sorry for your bad experience, the business has gone through a difficult period with one of our key team members having an accident which impacted us greatly. In hindsight we should of temporarily closed but with any small business this wasn’t an option with the Christmas approaching and customers that had preordered with us. We simply took on too much and fell short of fulfilling orders which disappointed a lot of our customers. It is a valuable lesson that we as a company have learnt.
I understand there is no excuse,although we want to try and make it up to you. We want to get back to putting our customers at the forefront of everything we do and fix some of the poor experiences.
I placed an order of two packets of…
I placed an order of two packets of noodles and also paid for fast delivery. And it's now been nearly two weeks and I have not received my order. I spoke with someone and they said to me my order would be delivered straight away and it never came and now I can't get through to them. The customer service is awful and would not recommend it is a scam
November 21, 2023
Unprompted review
Reply from Theethnicpantry
Hello Beenish, the team have reached out to you. Could you kindly get back to them on hello@theethnicpantry.co.uk with your order number please?
We are very sorry for your bad experience, the business has gone through a difficult period with one of our key team members having an accident which impacted us greatly. In hindsight we should of temporarily closed but with any small business this wasn’t an option with the Christmas approaching and customers that had preordered with us. We simply took on too much and fell short of fulfilling orders which disappointed a lot of our customers. It is a valuable lesson that we as a company have learnt.
I understand there is no excuse,although we want to try and make it up to you. We want to get back to putting our customers at the forefront of everything we do and fix some of the poor experiences.
Reply from Theethnicpantry
Thank you so much Mr Philip Lower for your rating! We love happy customers!
Reply from Theethnicpantry
Thank you Ewelina for your rating! We love it when customers are happy!
I was disappointed that the brand…
I was disappointed that the brand wasn't on the bottle just on the plastic bag so not what I was expecting. The aesthetic just wasn't there
October 12, 2023
Reply from Theethnicpantry
Hello J Moss, thank you for your feedback, I have passed this over to Kewpie as this is unfortunately not in our hands to fix. I do however completely agree that there should be something on it!
Value for money and arrived on time
September 27, 2023
Great for specialist mayonnaise order
I ordered Kewpie Japanese Mayonnaise, which is a specialist product not available in the shops. It was easy to order, price is competitive and it arrived early.
September 19, 2023
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