Theflowerbox Reviews 

219
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently ordered 11 buttonholes for my son's wedding, at very short notice, due to an oversight - the day before, in fact - and I was overwhelmed by how kind and helpful The Flower Box was. The lov... See more

Rated 5 out of 5 stars

I recently ordered some flowers for a friend who had a family bereavement. The flowers themselves were beautiful and very reasonably priced. There was a slight mishap when my friend decided to go to w... See more

Rated 5 out of 5 stars

Absolutely gorgeous flowers. They were a birthday present and as we were going out, I queried whether there was any possibility that they could be delivered by a certain time. The Flowerbox, though ex... See more

Rated 5 out of 5 stars

Recipient sent a picture of this gift and it looked very nice. I don't know what the wine and chocolates tasted like. Recipient would have appreciated instructions for the care and after-care of the r... See more

Company details

  1. Flower Market

Information provided by various external sources

The Flower Box was established in 1975 in Middlesbrough. We are proud to have nearly 40 year’s experience in the floristry industry. As a family run business, our aim is to provide the best possible customer service to Middlesbrough and the surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

1 review in the last 12 months

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Rated 5 out of 5 stars

An eye opener

Having relied on national flower delivery sites previously when ordering flowers in the Teesside area from afar, I chanced my arm a little and tried the local service.

The product was of a far superior quality and the recipient markedly commented on the quality of the bouquet received. Would recommend unreservedly and will use exclusively for deliveries in the area in future!

March 19, 2015
Unprompted review
Rated 2 out of 5 stars

Terrible product!

Using flowerbox for the 1st time, initially I was very impressed!
The website was great and easy and the products seemed fantastic: well worth the £56 I spent on one order.

Delivery was good but the hand written card was poor. High lack of effort for a meaningful occasion.

Getting to the most important thing - the FLOWERS... Initial presentation was good but when removed from the packaging and placed into a varse THE DELUXE sized flowers just looked average! Not the effect I was hoping for!

The flowers were delivered on Wednesday and by Friday morning the roses had died and a lot of the flowers had started to drop. As the flowers were for a special birthday occasion, they were eclipsed and simply put to shame by supermarket and local florists bouquets of flowers.
6 days have now passed and the bunch of flowers are now 80% dead. The only saving grace there is the lillies are still yet to open!

Not what I was expected for the values of £56 and I certainly do not intend on revisiting the experience.

- great concept - poor product -

March 10, 2015
Unprompted review
Theflowerbox logo

Reply from Theflowerbox

Hi Scott,

Sorry to hear that, one of our florists will be in touch via email to resolve this issue with you directly.

Regards
The Flower Box

Rated 5 out of 5 stars

My very first order.

Choosing The Flower box was the best option. Quick and easy to order online and delivered precisely the day I was informed it would be.

March 3, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Found it hard to find a company that could deliver champagne, chocs and flowers as 1 gift - other companies only seemed to do a combination of 2 of these. The recipient of the gift was very pleased so can only assume the quality of the flowers & chocs was good. I know the champagne was good as it was a branded product.

March 2, 2015
Unprompted review
Rated 4 out of 5 stars

Fast and reliable

I needed flowers sent last minute and they managed to do it. Where there was a problem 2nd time round they were quick to email me, they resolved the problem and my order was not delayed

February 22, 2015
Unprompted review
Rated 5 out of 5 stars

Great customer service

Adam was a great help when I ordered some champagne.
Great quick response to emails
Recommend this site to others

February 19, 2015
Unprompted review
Rated 5 out of 5 stars

Box of flowers

My brother and sister in law loved their flowers and it made thier Anniversary very special .
Thank you so much for a fantastic service I would use you again

Many thanks
Jo Fawcett

February 17, 2015
Unprompted review
Rated 1 out of 5 stars

Did not deliver what I had ordered

I was extremely disappointed with the service.
I ordered a bottle of champagne with a rose plant and chocolates for my parents 57th wedding Anniversary.
Flower Box got back to me the day before the required delivery to inform
Me that my order could not be delivered due to the florist not having an alcohol license!
As it was too late to order with another company, I agreed for them to deliver flowers instead because it would have Ben too risky to reorder with another company.
I made it clear that I wasn't happy with this arrangement.
I received no further apology or compensation for this.
I feel that flower box shouldn't advertise a service that cannot be fulfilled.
Very upset that my parents received only flowers on this very special event.
I will not be using them again and hope that they will at
least contact me with an apology.
C. F.

January 30, 2015
Unprompted review
Rated 5 out of 5 stars

Very good service

Ordered day before for mothers bday and she was highly delighted with the display. Would definitely use again.

January 27, 2015
Unprompted review
Rated 4 out of 5 stars

Prompt delivery

This was a gift delivered many miles from my home so I have not seen the product. The gift was delivered very promptly on the correct day to the correct address. The recipient was very pleased.

January 14, 2015
Unprompted review
Rated 5 out of 5 stars

Always better than than the picture

To the rescue again. Delivering quality flowers and tasteful arrangements for our special wishes to our family members. The Flower Box also provide that special personal touch.

December 30, 2014
Unprompted review
Rated 5 out of 5 stars

great

Flowers were a thank you gift, looked beautiful and were delivered promptly. Great florist!

December 1, 2014
Unprompted review

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