Theflowerbox Reviews 

219
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently ordered 11 buttonholes for my son's wedding, at very short notice, due to an oversight - the day before, in fact - and I was overwhelmed by how kind and helpful The Flower Box was. The lov... See more

Rated 5 out of 5 stars

I recently ordered some flowers for a friend who had a family bereavement. The flowers themselves were beautiful and very reasonably priced. There was a slight mishap when my friend decided to go to w... See more

Rated 5 out of 5 stars

Absolutely gorgeous flowers. They were a birthday present and as we were going out, I queried whether there was any possibility that they could be delivered by a certain time. The Flowerbox, though ex... See more

Rated 5 out of 5 stars

Recipient sent a picture of this gift and it looked very nice. I don't know what the wine and chocolates tasted like. Recipient would have appreciated instructions for the care and after-care of the r... See more

Company details

  1. Flower Market

Information provided by various external sources

The Flower Box was established in 1975 in Middlesbrough. We are proud to have nearly 40 year’s experience in the floristry industry. As a family run business, our aim is to provide the best possible customer service to Middlesbrough and the surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

1 review in the last 12 months

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Rated 5 out of 5 stars

Stunning

First time I've ordered from flower box. The recipient sent me a photo of the beautiful flowers & mentioned that she wished she was able to forward the stunning scent too!

October 4, 2015
Unprompted review
Rated 5 out of 5 stars

Company very promptly confirmed my delivery had been made

I ordered champagne to be delivered for my sister's 50th birthday. When my sister said she hadn't received the gift, Flowerbox gave me the details of the time and signatory of the gift and I found that an elderly relative had signed for the present but didn't actually give it to my sister. Many thanks to Flowerbox for promptly giving me the information so I could find where the gift had gone to !

August 30, 2015
Unprompted review
Theflowerbox logo

Reply from Theflowerbox

Hi Katherine,

We are sorry that you have had an issue with this order. We have just tracked your details and it indicates that the order has been delivered and signed for by the recipient on the date you wanted it to be delivered. However if this is not the case please send us an email to customer service and we will be more than happy to resolve the issue.

Regards
The flower box

Rated 5 out of 5 stars

Perfect style

Very good ordering which allows orders to be placed until early evening for the next day. Perfect when celebrating a birth. Delivery was prompt and early in the day. Display and vase were beautiful and greatly appreciated by the recipient.
Thoroughly reliable service and product of high quality. Would recommend without hesitation.

August 25, 2015
Unprompted review
Rated 3 out of 5 stars

Poor delivery information. Order confirmation 1123 (WEB 1123)

Our friends confirmed a delivery card was found upon their return home from work. They rang the telephone number on the card to ask who the delivery was from. They were told it was from a company who sold bicycle lamps?? Didn't understand!! We sent them flowers with champagne & chocs for their anniversary on 20th August so it was important that the delivery was made on the day but the gift didn't arrive until the next day!! Perhaps the delivery could have been left with a neighbour and the delivery card indicating the neighbour with whom it was left?

Delivery needs a bit more thought so that the delivery happens on the day requested.

August 25, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered flowers and they were delivered on time and after not actually seeing them my friend said they were beautiful .
Thank you I will be back

August 24, 2015
Unprompted review
Rated 1 out of 5 stars

Very poor

Ordered flowers for poorly family member. Selected Sunday delivery as it was an option on the website. Was told I would receive an email upon delivery. Neither of which happened. I will not be using this dubious site again.

August 22, 2015
Unprompted review
Theflowerbox logo

Reply from Theflowerbox

Hi Jane,

We do apologise for the misunderstanding on our website, You should not of been able to select sunday delivery unless it was for mothering sunday, We will get our tech team to look in to this.

Regards
The Flower Box

Rated 5 out of 5 stars

First timer - very good!

I recently ordered some flowers for a friend who had a family bereavement. The flowers themselves were beautiful and very reasonably priced. There was a slight mishap when my friend decided to go to work rather than stay home on the day of delivery (where I had arranged the flowers to be delivered to). I contacted Flower Box via the contact us form and received a very prompt response from Adam. He was ever so helpful and helped to resolve the problem and put my mind to rest. I would recommend and will use Flower Box again myself in future.

August 6, 2015
Unprompted review
Rated 4 out of 5 stars

Flowers and champagne

Easy to order and delivered on time. Only one comment - It would have been nice to have been notified when delivery had been made.

August 2, 2015
Unprompted review
Rated 5 out of 5 stars

Gift basket of champagne, roses and chocolates

Recipient sent a picture of this gift and it looked very nice. I don't know what the wine and chocolates tasted like. Recipient would have appreciated instructions for the care and after-care of the rose. The company delivery man had problems finding the address as it was out in a rural area but they rang me and it was all sorted speedily. Website was good

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Lovely flowers

The sunflower bouquet was exactly as described, it was lovely and lasted about ten days. Very pleased with my purchase.

July 17, 2015
Unprompted review
Rated 5 out of 5 stars

Beautiful gift

Sent my friend the gift basket (chocolates, wine and rose plant) for her birthday. It arrived on the morning requested and my friend was delighted with it. She kindly wats-apped me a picture of and it was beautiful. Good value gift. Many thanks.

July 15, 2015
Unprompted review
Rated 1 out of 5 stars

What service?

I ordered a vase on the 28th June from The Flower Box and paid for next day delivery. I received confirmation of the order and in the email it said I would hear from them again when my order had been past to the carrier.

I have not heard another word and that was over two weeks ago. Apart from an email asking for feedback on the service I received. Unacceptable service is the response.

If there was an issue with my order I would have much preferred more correspondence from the company.

July 14, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic and friendly service, good product offering and nice website, would use again!

July 10, 2015
Unprompted review
Rated 3 out of 5 stars

Two vase gifts of flowers

Unfortunately the flowers were delivered on the wrong date despite stipulating date for delivery. I was upset about this but I did get an apology email.

June 17, 2015
Unprompted review
Rated 5 out of 5 stars

Birthday flowers

Absolutely gorgeous flowers. They were a birthday present and as we were going out, I queried whether there was any possibility that they could be delivered by a certain time. The Flowerbox, though extremely busy, managed to do this and made the recipient's day. Highly recommended and will be using again.

June 15, 2015
Unprompted review
Rated 5 out of 5 stars

Superb from start to finish

You delivered the very day I ordered and while I have only seen a picture of the gift basket...flowers, chocolate and wine, it looked lovely and good value for money too. I also know the recipient thought it was gorgeous. I would not hesitate to use you again.

June 14, 2015
Unprompted review

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