I recently ordered 11 buttonholes for my son's wedding, at very short notice, due to an oversight - the day before, in fact - and I was overwhelmed by how kind and helpful The Flower Box was. The lov... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently ordered some flowers for a friend who had a family bereavement. The flowers themselves were beautiful and very reasonably priced. There was a slight mishap when my friend decided to go to w... See more
Absolutely gorgeous flowers. They were a birthday present and as we were going out, I queried whether there was any possibility that they could be delivered by a certain time. The Flowerbox, though ex... See more
Recipient sent a picture of this gift and it looked very nice. I don't know what the wine and chocolates tasted like. Recipient would have appreciated instructions for the care and after-care of the r... See more
Company details
Information provided by various external sources
The Flower Box was established in 1975 in Middlesbrough. We are proud to have nearly 40 year’s experience in the floristry industry. As a family run business, our aim is to provide the best possible customer service to Middlesbrough and the surrounding areas.
Contact info
United States
- www.theflowerbox.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good
It's a while since I made this last-minute purchase but the flowers arrived on time, as advertised, and the recipient was very pleased
flowers were great but they forgot the card
The flowers were delivered although I never got my email to confirm they had been delivered .. they also forgot to put the card with the flowers so the person had no clue who had they had come from and had to embarrassingly ask me if I had sent them .. luckily I had!

Reply from Theflowerbox
Couldn't be happier
Wow. I would recommend to anyone. I bought these for a very special occasions and wasn't disappointed. Thank you so much. I will definitely use this company again! :)
Fantastic
Ordered 4 times now from flowerbox Guisborough and Stokesley,fabulous service and amazing flowers. I live in France and it's so easy just to go on the website and order flowers from local shops for my family and friends.
Well done, would highly recommend!
flowers in bag chocolate .
Order flowers .for a gift for friend and chocolate .for a special birthday 50th .friend was very plzz with her gift very happy .and her chocolate ..she said presentation.lovely .and not have worry .great services .;-)
Beautiful Flowers
Ordered my mum the summer bunch for her birthday. She loved them, as did I. The colours of the flowers are so vibrant! They are still going strong now. Highly recommend The Flower Box for any occasion!
Excellent service. Would use again.
Quick and efficient and were able to deliver to a remote location not serviced by other providers.
Gorgeous!
I have used a few flower companies and never been completely satisfied. But this basket of flowers is gorgeous and was delivered on time! Other suppliers have not been nice, have been on the wrong day, and one company emailed me on Mothers day that they couldnt deliver as they had run out of flowers! I will certainly be using this company again!
Perfect gift
Will definitely use this service again. Simple to order and the flowers turned up on time and in beautiful condition. Paying through paypal is an added bonus.
Let Me Down
I wanted to send a gift box (champagne, chocolates and Rose plant) to my daughter in law. Ordered it to arrive the next day which was ideal. The next day I received an email to say the shop in that area doesn't have an alcohol licence. This was not mentioned when I ordered. Would I like a bouquet to that value? No ~ I wanted what I ordered, if I wanted flowers I would've ordered flowers. I probably won't use them again because they let me down. I've given them 2 stars tho because the rest of the website was easy to use, just lacked the necessary information for the gift box
Communication
I ordered champagne and flowers for my niece's birthday. I am pleased to say that she was very pleased with them. I personally found the communication very bad. I just got a receipt for my order then nothing else. I didn't get an e-mail to say that the order had been despatched although Flower Box said I would. I had to telephone and was told by a lady that she didn't deal with the on-line orders but "Adam" did. Shortly after my phone call I got a very curt message from Adam Johnson saying literally "it has been despatched and will be delivered via courier tomorrow". No reference was made to what the order was, where it was going or what date it was going to be delivered. Marks & Spencer check the details and keep you advised of every step I don't think I'll be using Flower Box again.
Flowers to make my Daughter Smile
And as per above they truly did
My daughter was over the moon and she couldn't get over the wonderful smell as it isn't often you find lovely smelling flowers.
Thankyou
Thank you for exceeding expectations
Great service, good value. I had a very happy recipient!
Better than expected!
The flowers were delivered before 3pm and came beautifully presented. The receiver was over the moon with them! I would highly recommend flower box and will 100% be using them again!
Excellent all round
Sent some champagne to a friend celebrating his 50th birthday. Arrived on time and he was absolutely delighted. Definitely will recommend this company any time.
Exceptional
I always use the flower box when sending flowers, or for special occasions. Their website is easy to navigate, and the staff in store are polite and helpful. The flower arrangements are always of exceptional quality and last for well over a week. Definitely money well spent!
Birthday Spring Bouquet
Browsed... Chose.. Ordered & Delivered to my Auntie in Kirkcaldy scotland the next day. Great service and would definitely use again.. 👍👍
Fantastic!
Delivered right on time, even with next-day delivery, beautiful flowers!!
Mother's Day flowers
both my mum & mother in law loved the flowers and ordered day before at 4pm. Fantastic service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







