I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191K reviews
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Always the best customer engagement
The customer service is 2nd to none. Understood my taste of perfumes and was I spoilt for choice. Im planning on going back to get some of the new fragrances the staff beleived I would lile and I did love them.
September 6, 2026
Very polite and friendly the ladies…
Very polite and friendly the ladies very nice, thank you
September 6, 2026
It was a wonderful shopping experience…
It was a wonderful shopping experience at the Fragrance Shop in London. The place offers a very friendly and welcoming atmosphere. Tommy Hilfiger Freedom is refreshing and energizing while offering intimate feeling. The prices are reasonable for that experience.
September 6, 2026
Very efficient and friendly and helpful…
Very efficient and friendly and helpful staff . Also knowledgeable on all products .
September 6, 2026
Staff members are so helpfulvery…
Staff members are so helpful and very go out of way to help find fragrance i was looking for I:e men’s after shave.
September 6, 2026
Staff was brilliant very helpful
September 6, 2026
The staffs was nice,patient and I was…
The staffs was nice,patient and I was attended to properly, got the fragrance I needed, thank you.
September 6, 2026
They really didn't know what they were…
They really didn't know what they were doing, and a very long wait
September 9, 2026
Very helpful staff.
September 9, 2026
I had a great experience
I had a great experience! The lady let me smell any perfume I asked for and was very patient while I chose which one I liked the most!
September 9, 2026
Great knowledge from the young lady…
Great knowledge from the young lady that served me, I was asked what perfume my wife had been using. With this info I was given some different cents to sample, I selected the one that I thought my wife would like, to be honest I liked them all.
I made my purchase and felt excited.
Thank you ☺️
September 9, 2026
Friendly staff as soon as we walked in
September 6, 2026
I love the perfume the tail guy…
I love the perfume the tail guy recommended for me , it smells so good.
September 6, 2026
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