Horrible customer service. I worked with them to get the right cover. I ordered a loveseat cover but meant twin. The package said twin but inside was loveseat cover. They refused to exchange for th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am beyond frustrated with my experience at The Futon Shop. I purchased a mattress that arrived with visible damage and, to make matters worse, was missing the handles entirely. Following their ins... See more
These 4 stars go out to the customer service. We ordered a 2-piece tatami mat that came in 4 pieces instead of 2. I reached out to the shop in San Francisco and connected with the store manager, Burt.... See more
This futon mattress is exactly what we were looking for. We had previously lived in CA and had a futon like this one, but now living in FL, we have been unable to find a comparable mattress anywhere... See more
Company replied
Company details
Written by the company
"TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic mattresses, organic sofas, organic futons, organic bedroom furniture, and organic sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton Mattresses, GOTS Organic Wool Mattresses, GOLS Organic Latex Mattresses and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins."
Contact info
2150 Cesar Chavez st., 94124, San Francisco, United States
- +1 415-920-6801
- organicsleep@gmail.com
- www.thefutonshop.com
2.3
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Futon Shop
Wonderful news!!! Great to hear positive feedback from our customers.
Highly recommended
Highly recommended! Wonderful quality and craftsmanship!
October 17, 2017
Unprompted review
Reply from The Futon Shop
Thank you so much for your positive review! Enjoy!
I dropped into the Pleasant Hill …
I dropped into the Pleasant Hill showroom a few days ago and received excellent service from George . I ended up buying an organic latex mattress I custom designed for myself with George's patient help. Plus, I got a big discount. Thank you Futon Shop and thank you George.
October 16, 2017
Unprompted review
Reply from The Futon Shop
Thank you for your review!!!
Reply from The Futon Shop
Yes!!! Just what we want to hear!!! So happy you are enjoying your new product!
strong, bad smell
I really wanted a natural, non-toxic mattress because my 8 month old baby will be sleeping on it. The mattress arrived with a very strong smell (smells like motor oil). It's been a week and the smell is still there. I'm not even using the mattress at the moment because of the smell. Also, 2 of the tufted stitches were already completely pulled loose when it arrived.
October 12, 2017
Unprompted review
Reply from The Futon Shop
I will send this straight to our customer service department. So sorry to hear this.
Organically Yours,
The Futon Shop
Just bought my 2nd purchase from the …
Just bought my 2nd purchase from the Futon Shop. The first time we shopped in store and now online, The futons are great and I would recommend them to everyone who wants a great night sleep :) Susan
October 12, 2017
Unprompted review
Reply from The Futon Shop
So great to hear the good news Susan. We are delighted to hear positive feedback from customers.
Good selection and prices
Good selection and prices. Helpful and knowledgeable. Would definetly recommend.
October 10, 2017
Unprompted review
Reply from The Futon Shop
Thank you Laura for you feedback.
Shipment of futon mattress and frame …
Shipment of futon mattress and frame went smoothly. The fame is quite heavy and requires assembly.
October 9, 2017
Unprompted review
Reply from The Futon Shop
Thank you for your feedback. Yes, the frames are hardwood and do need assembly! I am so happy to hear your shipment of your product went smoothly.
Organically Yours,
The Futon Shop
These dog beds are extremely well made
These dog beds are extremely well made. We wanted them for our dogs as we wanted beds that did not have flame retardant in them. The dogs seem to like them, so everything has worked out fine.
October 9, 2017
Unprompted review
Reply from The Futon Shop
Great news!!! Thank you so much for the positive feedback.
Organically Yours,
The Futon Shop
Incredibly comfortable mattress,thank …
Incredibly comfortable mattress,thank you!
October 6, 2017
Unprompted review
Reply from The Futon Shop
Yay!!! Thank you so much for your feedback and supporting The Futon Shop!! So happy to hear you are enjoying your mattress.
Ordered a mattress in august
Ordered a mattress in august - still no bed!
October 6, 2017
Unprompted review
Reply from The Futon Shop
Very sorry to hear this. I will send this to our customer service department to see what is going on with your order.
Horrible quality
Horrible quality. I bought to have guests sleep who visit and best I'd recommend is my cats to watch TV. No support and made like junk!! Dont buy it and waste your money.
October 5, 2017
Unprompted review
Reply from The Futon Shop
Oh no!! So sorry you did not like the spacely mattress. Would you like to exchange it for a thicker mattress?
I will send this over to our customer service department and you can email them at customerservice@thefutonshop.com if you would like to know details on how to exchange the mattress.
Organically Yours,
The Futon Shop
Paid for futon two weeks ago.
Paid for futon two weeks ago. No futon. No notice of delivery date. No response. Calling my bank.
October 4, 2017
Unprompted review
Reply from The Futon Shop
I will send this straight to our shipping department and customer service department. Very sorry about this.
Organically Yours,
The Futon Shop
The pure cotton mattress is like a lap …
The pure cotton mattress is like a lap of God.
It's firm.i got back good sleep after years of trying spring or memory foam junks.
October 4, 2017
Unprompted review
Reply from The Futon Shop
Oh I love this review!!! " A lap from god!! This makes me smile!!! Thank you for such a bright a fun review.
Great product and service
They delivered and set up. The futon is excellent I sleep well and my back doesn't hurt like it used to.
October 3, 2017
Unprompted review
Reply from The Futon Shop
Thank you so much Eb for a wonderful review!!! And congrats on your new futon!
Organically Yours,
The Futon Shop
The quality of the products i ordered … is excellent
The quality of the products i ordered is amazing and customer service was excellent
October 3, 2017
Unprompted review
Reply from The Futon Shop
Wow!!! This is great news!! So happy to hear it all went smoothly!
Organically Yours,
The Futon Shop
Their products are of very good quality …
Their products are of very good quality and exceeded my expectations. However if you are not in CA, you better be sure that you don’t need what you order for at least a month. Our mattress took one month
October 3, 2017
Unprompted review
Reply from The Futon Shop
Oh no!!! We will try to do better. I will send this review to our customer service and they will take a look at our shipping department to see what happened to your order.
Thank you for your feedback.
Organically Yours,
The Futon Shop
I got an outstanding deal on a …
I got an outstanding deal on a traditional-style futon and I LOVE it. It's so comfortable and cozy. The delivery charge is high...that's my one reservation, but the delivery was on-time and efficient.
October 1, 2017
Unprompted review
Reply from The Futon Shop
It's great to hear your feedback. Thank you for your time to share your experience at The Futon Shop.
We are so happy to hear your are happy with your futon.
Organically Yours,
The Futon Shop
good product
September 28, 2017
Unprompted review
Reply from The Futon Shop
Thank you for your feedback.
Showroom visit - great customer service!
Visited the showroom today, and Mike was very helpful and friendly. I only had 10 minutes, but Mike gave me a quick info tour about the various types of mattresses, let me try them out, then was helpful in finding a store closer to where I live! Overall a great experience!
September 26, 2017
Unprompted review
Reply from The Futon Shop
This is great news!! Thank you so much for such a nice review!! Thank you for supporting The Futon Shop.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.