The Garden Office Reviews 

363
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Time Wasters. I asked if they were interested in some maintenance work on my 6 year old 30 sq m garden room. They asked for photos, I sent them, no response, so I chased, and received an arrogant 'th... See more

Company replied

Rated 5 out of 5 stars

Clever designs, within permitted development rules and below the building regs threshold. We had to level the land beforehand, and GR put the foundations and building in place in 5 days, despite rubb... See more

Rated 2 out of 5 stars

I bought an office in 2020 and it is awesome - the sales & installation was great and the office is fabulous. The reason for my low stars review is after care - the handle on my doors broke and tod... See more

Company replied

Rated 5 out of 5 stars

The whole process from our first (and second) visit, to the plan and installation was faultless. The build crews, without exception, were punctual, friendly, efficient and tidy - what you might want,... See more

Company details

  1. Garden Building Supplier

Written by the company

The Garden Office was founded in 2006 as part of the first wave of the home working revolution.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

363 reviews

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2.5

All reviews

(363)

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Rated 4 out of 5 stars

The entire experience was fantastic

The entire experience was fantastic. They were fast, professional and reliable and the unit is beautiful. The only reason why I have not given a 5 star is because the original plan had to be changed right before installation as the initially designed full-length fixed window was not compatible with the rounded corner of the unit. I wished we had known this sooner. We had to change to that for a normal size window on the week of installation. However, the office is beautiful and once we solved that minor issue, it all went very smoothly.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

In my opinion, this company is the best with a truly stunning product

This company is brilliant - I can’t recommend them enough. From the initial order to delivery and erecting our garden room, to the finishing and hand over, I have never known a company who worked so hard and the customer service is second to none. All the people I came into contact with were wonderful and needless to say the product is worth every penny. A wonderful product supplied by a truly brilliant company and the best workforce I’ve ever had the pleasure to deal with - if I needed another, I would go straight back to Green retreats without any hesitation

July 30, 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. We now have a lovely perfect garden room and they made it an incredibly smooth process. Love it

July 28, 2018
Unprompted review
Rated 5 out of 5 stars

Garden studio

Very good communication throughout the process. Design planning easy to understand and options well explained. Ordering and installation process efficient, helpful and friendly. A high quality end product which was just what we had hoped for.

July 27, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing Garden Office. Fanstantic way to add living space to your house without the mess and hastle

Amazing product, fantastic customer service, friendly staff, quick and mess free build, overall a stress free experience. We had a 3.5 by 4.5 metre office/spare room built in the garden. The workmanship of the product is first class. The company kept me up to date all the way through the process. Every person we met was helpful and friendly from the moment we got to the showroom, the guys that built the base, the chaps who constructed the building and the electricians that connected up the power. The build took 4 days which is much quicker than modifying the house, 1/2 a day for the base, 2 days for the building and 1/2 a day for the power. Once other massive advantage over a house extension is there is very little mess and what mess there was is cleaned up by the guys, no need for skips etc. They made the whole process pleasurable let alone stress free. We have had many people say wow as they walk into the garden and want to have a nosy round. I would recommend them to anybody.

July 24, 2018
Unprompted review
Rated 5 out of 5 stars

Incredible service from start to finish

This company were recommended to us, but they exceeded our expectations from day one. The teams who fitted the TWO garden rooms we had built at our nursery could not have been more obliging or helpful.
The admin support is also very reassuring.

We are thrilled with the finished Garden Rooms. They have offered us extra space at our Nursery School and have been finished to a very high standard. We couldn't be more delighted.

July 19, 2018
Unprompted review
Rated 5 out of 5 stars

An excellent company with an excellent product.

Everybody that I had contact with, from the showroom staff to the installation team, were professional and helpful. Communication was excellent and everything happened when they said it would.

I am delighted with my new Garden Office. The finish is very good, it enhances my garden, and provides me with the extra space I need at a very reasonable price.

July 1, 2018
Unprompted review
Rated 5 out of 5 stars

First class service all the way.

First class service all the way.

Making the decision to invest in a garden office was a huge decision for me as a small business owner. I was also a bit anxious about using a company that was a couple of hours away from where I live. However Green Retreats exceeded my expectations and I am absolutely delighted with the final product. All the employees we came into contact with were professional and polite including those in the showroom who patiently explained all the options and answered our endless questions, the team who laid the base in torrential rain without complaining, the team that built the structure, the plasterer and the electrician. It was also really helpful to have a customer service at the end of the phone or e-mail to answer any last minute questions and oversee the entire project.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

They have been great from start to…

They have been great from start to finish, really happy with the product - the only challenge I had was around electrics, they didn't seem too keen to install the electrics and preferred me to find my own electrician

June 26, 2018
Unprompted review
Rated 5 out of 5 stars

The great Garden Office people

It has been a real pleasure dealing with The Garden Office in creating our own unique garden studio. The customer service pre installation was excellent and no slight tweak or change was too much trouble and Rebecca always responds swiftly and efficiently to any query.

The installation teams arrived early and worked efficiently when they were onsite. Always polite and friendly they were very happy to update me as to where they were in the process each day.

I would have no hesitation in recommending them to any of my friends and would certainly engage them again

June 25, 2018
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect!
We spent a couple of years thinking about and looking at Green Retreats. Finally we took the plunge and found the whole process enjoyable and simple. Very attentive staff from honest and frank advice at our site visit to meeting the sales staff at the welcoming showroom (a vist there is a must for its weird location). Installation was easy and the teams that arrived over the week, to lay the foundations and then build, wire and final fit, were on time, courteous, hard working and tidy. The sun is out and the doors are open. Fab.

June 19, 2018
Unprompted review
Rated 5 out of 5 stars

From our first enquiry to the…

From our first enquiry to the installation completion our new garden office went smoothly and all the team were friendly, clearly cared about their work and the company they work for. I am typing this in my new office and it feels great!

June 18, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding quality

Outstanding quality, design and customer service. Wouldn't have gone anywhere else! These guys have a great business model and are way above the cultural standard of service and quality in the UK. Thank you thank you thank you!

June 14, 2018
Unprompted review
Rated 5 out of 5 stars

Well what can I say I am so fussy and…

Well what can I say I am so fussy and this is one time when I did not have too,be. it was all so good right from the viewing to the end of building,office staff very good No questions too much bother , insulation team Nick and his boys great and elec , no bad swear words , cleaned up spotless every night I can not say too much about the firm you got it right thank you David and Norma

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

Garden Studio.

Visiting the show room was a pleasure and we had a knowledgeable sales person to show us around and to help us fine tune our design.

The teams all turned up on their chosen day and worked with great focus and enthusiasm. They were polite and easy to deal with and left the site each day tidy and clean.

The whole concept of the Garden Office system is well thought through and appears to come together accurately and well. We are delighted with the finished studio.

May 18, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great service at head office. All the team involved in the build were friendly and courteous. It looks amazing in my garden and can’t wait to start using it

May 10, 2018
Unprompted review
Rated 5 out of 5 stars

We Had a 4.5 x 3 metre cabin recently…

We Had a 4.5 x 3 metre cabin recently installed and we are absolutely delighted with it. The whole experience from start to completion was faultless and efficient. My partner and I are so amazed at what these cabins can be used for.
Would definitely recommend anyone considering a cabin to have a look at Green Retreats.

May 3, 2018
Unprompted review

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