The Garden Office Reviews 

363
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Time Wasters. I asked if they were interested in some maintenance work on my 6 year old 30 sq m garden room. They asked for photos, I sent them, no response, so I chased, and received an arrogant 'th... See more

Company replied

Rated 5 out of 5 stars

Clever designs, within permitted development rules and below the building regs threshold. We had to level the land beforehand, and GR put the foundations and building in place in 5 days, despite rubb... See more

Rated 2 out of 5 stars

I bought an office in 2020 and it is awesome - the sales & installation was great and the office is fabulous. The reason for my low stars review is after care - the handle on my doors broke and tod... See more

Company replied

Rated 5 out of 5 stars

The whole process from our first (and second) visit, to the plan and installation was faultless. The build crews, without exception, were punctual, friendly, efficient and tidy - what you might want,... See more

Company details

  1. Garden Building Supplier

Written by the company

The Garden Office was founded in 2006 as part of the first wave of the home working revolution.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

363 reviews

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2.5

All reviews

(363)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional company

A very professional company. Helpful and friendly staff. Well worth visiting their showroom. I am very happy with our Green Retreat that has recently been installed. I would definitely recommend this company.

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

The new office is better than we could…

The new office is better than we could have expected. It looks great and the installation was very smooth with every part of the operation happening efficiently and on time.
The finished product is perfect for what we need. Everyone who has visited has commented on how nice it is.

October 12, 2018
Unprompted review
Rated 5 out of 5 stars

TGO 3

10 out of 10 from start to finish
An amazing build ,we are extremely happy with all aspects of green reteats

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!

Every step of the way, we have experienced excellent customer service. We totally love our new building and it has been constructed to the highest standard.

October 5, 2018
Unprompted review
Rated 5 out of 5 stars

First class professional service from…

First class professional service from our initial enquiry, our visit to the fabulous showroom, during the planning stage and throughout the build. According to my partner our amazing garden room "...is definitely the best ever of all your mad ideas!"

September 27, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product

The whole team from backroom staff to on the ground teams, they were all very professional. They worked closely with me at all times and were always accommodating.

The end product is exactly as described in the showroom and documents.

Work colleagues have visited and are now considering their own TGO

September 26, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company to work with

Excellent company to work with. From the initial contact through the build and final finish they were all excellent especially Rebecca who kept us informed all the way.
We would recommend visiting the showroom if at all possible its worth the time investment and speaking to the well informed sales staff who don't try to sell you everything but tailor the building to what you actually need.

September 22, 2018
Unprompted review
Rated 5 out of 5 stars

Very good quality and standard of service

Several people said "Wow!" when they saw my new garden office. It really is terrific quality and constructed to an extremely high standard.

Green Retreats were most accommodating in handling my post-order requests and queries. They were able to bump forward the install by a couple of weeks.

September 17, 2018
Unprompted review
Rated 5 out of 5 stars

Garden room for our family

The support and guidance throughout the project was excellent. We felt fully informed and engaged in what was happening. All the people involved worked exceptionally hard and took great care in what they did. The overall product is fantastic and has made a huge difference to our family already. I totally recommend getting a garden room.

September 16, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Their products are high quality and what you see in their showroom is exactly what you get in your garden. The work was carried out with the minimum of fuss and all the workers from the company were hard working and very efficient and a pleasure to deal with. Their communication throughout the ordering, specification and build process was excellent.I would thoroughly recommend them if you want a high quality garden office delivered and installed with the minimum fuss. A very satisfied customer.

September 10, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience from showroom, to survey, to construction and electrics. Ordering process was smooth and personalised. The site survey was thorough and helped finalise location details. The construction teams were on time, tidy and super efficient. The final electrical phase was also quick and simple. I would highly recommend The Garden Office.

September 4, 2018
Unprompted review
Rated 5 out of 5 stars

A joy to deal with from start to…

A joy to deal with from start to finish. Highly professional, good, tidy, polite and reliable workmen. Excellent product. Refreshing in this day and age to deal with a company that does what it says it will do, when it says it will do it. No hesitation in recommending.

September 3, 2018
Unprompted review
Rated 5 out of 5 stars

Inheritance well spent 👍

The whole experience was excellent from start to finish. From the moment we walked into the showroom we knew we were making the right choice as it was a much slicker and friendlier experience than some of their competitors.
It was a nice touch to have a single point of contact which made sorting out any queries really easy.
The base installation team were excellent, really friendly and kept us involved throughout.
The main build was supposed to take a week but was completed in slightly over 2 days. The guys were great and everyone knew what they had to do.
Whilst the cost of the building might appear to be slightly high on first glance it is not the true picture. The old adage of you get what you pay for is so true as this 'garden retreat' is of such a high quality that I would not hesitate to recommend to anyone.
Thank you

David Wiles

August 29, 2018
Unprompted review
Rated 5 out of 5 stars

Full marks to all concerned.

I am really impressed with Green Retreats, from my first entrance into the showroom to the sign off.
With such a project there will be questions and perceived problems. All of these were dealt with before the build.
All three teams - base, build and electrics were easy to have around in my small garden. They were efficient and considerate, and I know that if I should happen to have a problem in the future (though I'm not expecting that) I shall be treated with the same reassuring professionalism.
Full marks to all concerned.

August 23, 2018
Unprompted review

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