The Gift Experience Reviews 

532
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently mention that finding the right gift is simple, and the ordering process is completely smooth and straightforward. People are generally delighted by the fast delivery times, excellent packaging, and wonderful items that arrive right on schedule. However, some customers also noted issues regarding delayed shipping and missing responses from customer support when inquiring about orders. A few consumers experienced problems with tracking updates or packages arriving significantly later than expected for special occasions. Some people mentioned that product quality or personalization did not always meet their expectations.

What people talk about most

Product

Consumers experience great satisfaction with the product, frequently highlighting delightful gifts, quick... See more

Delivery service

Clients share positive opinions on delivery service, expressing delight over prompt arrivals and... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the straightforward purchasing... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items that are well-priced,... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers praise fast delivery, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave a negative response on another site and cannot retract it! I would just like to say, that my order was dispatched on time and without a problem. The only issue I have as mentioned on anothe... See more

Rated 4 out of 5 stars

The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use the... See more

Rated 3 out of 5 stars

Gift is not personalised which was a pity given that we asked for the recipients name to be added. And his birthday message was omitted too. So it all looks quite generic. And it took >24 hours to be... See more

Rated 3 out of 5 stars

I wasn't provided with an update for when the product was shipped so I had to chase them for an update. Then, no one responded to my email within 48 hrs (as promised on the website). When I did re... See more


Company details

  1. Gift Shop

Written by the company

Wedding Gifts, Anniversary Gift Ideas, Good Birthday Presents, Unusual Mothers Day Gifts, New Baby Gifts, Christmas Gifts for Women Men, Him, Her. Fast Delivery


Contact info

3.8

Great

TrustScore 4 out of 5

532 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(532)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was so easy.

Ordering was so easy. Anniversary mugs, personalised wording easy use and was delivered in less than a week. Packed very well and mugs were perfect.

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

I purchased a light box

I purchased a light box, it was well made and good value for money, ultimately it was my fault, but I was a little confused by the first 2 headings, the name part, and I filled in the names the wrong way, so it basically says from my partner's name to me, instead of the other way round, my mistake and I would buy again but be more careful

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Value

First Class service from a reputable company who we have used previously.
The junior driving experience for my 12 year old grandson was hugely successful. There were add ons available at the circuit which I would like to have paid for in advance for him.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

A range of options

Although there is an abundance of things you can gift I soon found exactly what I was looking for. Not one, but three Aston Martins available to drive in a convenient location. My husband hasn’t done the experience yet. However the buying experience was smooth and I would highly recommend.

December 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great choices and prices to suit but admin needs a review

The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use their address as my own which isn't ideal and something that needs looking at. That's my only criticism as the gift, price and choices were really good

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Order not delivered as yet

I have placed an order 31/12/25 says 1 to 3 days deliver still waiting on it.
I do appreciate the Christmas holidays and bank holidays.
Have sent email requesting update no reply as yet.
Bit disappointing as was a present

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

A very different gift

Purchased this item on behalf of a friend, she was very pleased with it, ordering was easy and it was delivered within two weeks which included the new year period, so really quick.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Professional presentation.

The professionalism with which my request was handled is both much appreciated and helpful.
All literature is well presented, clear and explains the experience in an easily understood manner.
Having requested the hard copy for presentation to friends, a backup e-mail copy was again, helpful.
I consider the experience is certainly most exciting and definitely different to the usual "Afternoon Tea".
I now await the results of the experience, however, the initial thanks were most effusive, so a hit to start with and I shall be looking to use other "Day Out" formats as presents in the future.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Birthday Solution

A simple straight forward ordering process, and a timely delivery just as promised, made this a great buying experience. Our order arrived just in time for the birthday it was for. A quality product, which was well received and will hopefully last for a few birthdays more.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

I have never received my order and I…

I have never received my order and I have sent loads of emails and there have not responded and then there sent me a email asking if it was ok I don’t know never got it I have asked for my money back and there have just kept ignoring me so I would say never buy from this company as there take your money and never send you what you order

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Gift cancelled by them at 06.39 on the day

I booked a meal and theatre experience through them, this was passed on to OMG hotels, I recieved an email confirming and advised that tickets would be sent 48 hours before the show we had requested, after chasing for several times when the tickets did not arrive I was emailed at 065.39 on the day that the tickets were not available and that we could rebook, we have tried to rebook and I have also asked for some compensation as we had taken time off work, and booked a train and a hotel, we have not heard back since despite many emails, they cannot be contacted on the website, so please beware if using this company

September 22, 2025
Unprompted review

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