WHAT A BRILLIANT COMPANY TO DO BUSINESS WITH AND THEIR ATTITUDE IS A STARK CONTRAST FROM THE HUGE ORGANIZATIONS ONE HAS TO DEAL WITH. MY GRANDSON HAD AN ISSUE WITH GOLF BAG I HAD BOUGHT HIM. I RANG... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as... See more
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Purchased my kids golf set through them. We had issues with the quality of golf bag (twice). This was manufacturing issue and they immediately replaced the bag first time round. The second time it h... See more
Company replied
Ordering was simple and quick. But what made the overall experience so good was that when i had a problem which was no fault of The Golf Shop Online it was dealt with seamlessly and with out fuss. Ori... See more
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Company details
Written by the company
Welcome to The Golf Shop Online, an established and trusted online retailer selling golf equipment throughout the UK and EU. As a company, we are totally passionate about the game! Our Head Professional has over 30 years of experience in coaching, golf retail, and custom fitting. Our dedicated team of staff and PGA professionals are focused on making sure we deliver the very best in service and advice. You can be assured; we are authorised by all the brands we represent. All products sold come with a full manufacturers warranty and our 5 Star customer service provides you peace of mind for the future. We always maintain a large stock in our warehouse ready for quick dispatch and offer the majority of our UK customers Next Day delivery options. We constantly check our prices against our competitors plus provide a further price promise in the unlikely event you find it cheaper elsewhere.* If we can help in any way, or you can't find a product you're specifically after, please give us a call or drop us an email at sales@thegolfshoponline.co.uk.
Contact info
GSO Warehouse. Cofton Road, Marsh Barton Ind Estate, EX2 8QW, Exeter, United Kingdom
- 01392 301760
- sales@thegolfshoponline.co.uk
- www.thegolfshoponline.co.uk
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service, great products
Excellent customer service. I ordered a polo and a pair of shorts for going on holiday but thought I had selected next day delivery when I hadn't. One call and it was added on with no hassle.
Products delivered next day as promised. Steven was polite and actually sounded happy at work. Makes all the difference when someone sounds like they want to be helping people.
June 21, 2024
Unprompted review
Reply from The Golf Shop Online
Hi GreigM, thank you for your feedback. We're thrilled to hear you received excellent customer service. It's great that Steven was able to assist you in adding next-day delivery with no hassle and that your products arrived as promised. We're glad Steven's politeness and positive attitude made a difference in your experience. Enjoy your holiday!
5* Customer Service
I had to return a pair of Ping wedges to be checked due to a defect.
Julia, Lauren and the team were just excellent.
Showing how customer service should be.
Courteous, fast and extremely helpful
This will definitely be my first stop for any internet purchases due to the assistance they provided.
Many Thanks
June 20, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Mr. Lyon, thank you for your feedback. We're delighted to hear that Julia, Lauren, and the team provided excellent customer service. We're pleased that our team was courteous, fast, and helpful in addressing the defect with your Ping wedges. We appreciate your trust in us and look forward to being your first stop for future internet purchases. Many thanks!
Great again thank you.
June 17, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Excite Audio Visual Ltd, thank you for your feedback. We're glad to hear you had a great experience again!
Excellent in all regards
June 7, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Rozalla, thank you for your feedback! We're thrilled to hear that you found our service excellent in all regards. We appreciate your support. Hope to see you again at TGSO!
All round good service.
Easy to use website and what I ordered came on time. Good value for money and always good deals as well.
May 27, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Lee, thank you for your feedback. We're pleased to hear that you had a positive experience with our service. It's great to know that you found our website easy to use, received your order on time, and found good value for money. Thank you for choosing TGSO, and we hope to see you again soon!
Return dealt with quickly and professionally
Had a very pleasant experience with these guys. Unfortunately had to return my Titleist irons due to manufacturing defect. Big shout out to Stephen who dealt with the return swiftly and sorted me out with a new set of Taylomade irons. Will definitely use these again with future golf purchases.
May 13, 2024
Unprompted review
Reply from The Golf Shop Online
Hi James, thank you for sharing your experience with us! We're glad to hear that Stephen provided you with swift and professional assistance with your return. It's great to know that despite the initial issue, you were able to find a satisfactory solution with a new set of Taylormade irons. We appreciate your kind words and look forward to serving you again for your future golf purchases.
Excellent
Excellent.
Everything I ordered was delivered as it was supposed to.
Very good service at very reasonable pri es.
I would highly recommend.
May 4, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Leigh, thank you for your positive feedback! We're thrilled to hear that everything was delivered as expected and that you found our service to be excellent. We appreciate your recommendation and look forward to serving you again in the future.
Great product
Great product, delivered next day and service was good definitely be back
May 10, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Bobby, thank you for your feedback! We're glad to hear that you're happy with your purchase and the service you received. If there's anything else we can assist you with in the future, just let us know. We hope to see you again at TGSO.
Excellent value!
Just started playing and bought my first set from Golf Shop Online. Very pleased with description of set, photos and supporting videos from Mark! Outstanding value for money, and order/payment process was quick and easy. Clubs arrived on time and in superb condition!
April 19, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Charlie, thank you for your feedback! We're delighted to hear that you found our service excellent and that you're pleased with your first set of clubs. It's fantastic to know that Mark's videos were helpful in your decision-making process. We appreciate your business and hope to see you again at TGSO. Happy golfing!
Ordered 03 May and no response after 10…
Ordered 03 May and no response after 10 days.
Thanks for your reply and I take your point but when I ordered these items they all came up as ‘In stock’.
I’ve upped the stars to 4 as I’ve never had this before with GSO
May 13, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Steve,
Thank you for your review and feedback. We are very sorry for the delay with your order, we do quote 7-10 working days for delivery of Galvin Green as we try to offer the full range but this does mean we sometimes have to order directly from Galvin Green. Your order is due to leave us today or tomorrow and with the bank holiday that will be within the time frame. Please look out for emails as we will email you the tracking details once it leaves.
I hope this helps, if you have any further queries please do not hesitate to contact us, we are here to help.
Many thanks
GSO
Great service ,no issues with the…
Great service ,no issues with the product and would use again .👍
May 1, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Jonathon, we're delighted to hear that you had a great experience with our service and that the product met your expectations! Your satisfaction is important to us, and we appreciate your feedback. Thank you for considering us for your future purchases, and we look forward to serving you again at TGSO!
Summer golf shoes, Quick and reliable delivery service
Quick and reliable delivery service. The golf shoes were for a 30th birthday present. They were perfect. Sizing is spot on.
May 1, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Andrew, thank you for sharing your experience! We're thrilled to hear that you found our delivery service quick and reliable, and we're glad the summer golf shoes were perfect for the birthday present. If you have any further needs or questions, feel free to reach out. Thank you for choosing TGSO, and we hope to see you again soon!
Easy to order and prompt delivery.
April 12, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Bobby, thank you for your feedback! We're pleased to hear that you found it easy to place your order and that it arrived promptly. If you have any further needs or questions, feel free to reach out. Thank you for choosing TGSO, and we hope to see you again soon!
Reply from The Golf Shop Online
Hi Mr. M, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.
Good Service
Bought a Motocaddy SE at a very competitive price made even better with the Master30 voucher. Paid for next day delivery and the trolley came on time and in good packaging. Used for the first time today 24th April and everything is as expected.
April 12, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Hryzko, thanks for your review! We're glad to hear that you had a positive experience with our service and found a competitive price for the Motocaddy SE, especially with the Master30 voucher. It's great to know that your trolley arrived on time and in good packaging, and that it performed as expected during your first use. Enjoy using your new trolley, and we hope to see you again at TGSO!
Incredibly good value
I bought my wife a left handed graphite shaft nine iron as a starter club for under £15. It arrived 3-4 days later in perfect condition. Incredibly good value
April 15, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Raymond, thanks for choosing us for your wife's starter club! We're delighted to hear that you found the left-handed graphite shaft nine iron to be both affordable and of great value. If you need anything else or have any questions in the future, feel free to reach out. Happy golfing to you and your wife!
Great golf shop online
Great golf shop online, recently purchased some golf shoes great price, good communication giving updates on delivery date. Delivered on specified day.
April 8, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Daisy, thanks for sharing your experience with us! We're thrilled to hear that you had a positive shopping experience with us, from finding great golf shoes at a good price to receiving timely updates and delivery. If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Great selection, Good Prices & Fast Delivery
Great selection of products and had exactly what I was after. Good prices and very fast delivery. Will definitely be using again.
March 14, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Gareth, thanks a lot for your feedback! We're delighted to hear that you found our selection of products to your liking and that we had exactly what you needed. Providing competitive prices and speedy delivery is always our goal, so we're thrilled to know we met your expectations in that regard. We appreciate your support and look forward to serving you again in the future. Happy golfing!
Well worth the money …
Decided on the product from internet searches, then searched by price. Easy contest, The Golf Shop online was by far the best! Product arrived quickly and on time! Very good quality and good fit!
March 27, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Paul, thanks for your feedback! We're thrilled to hear that you found exactly what you were looking for at a great price with us. It's nice to know that the product arrived quickly and met your expectations in terms of quality and fit. If there's anything else we can assist you with, just let us know. Thank you for choosing TGSO, and we hope to see you again soon!
Reply from The Golf Shop Online
Hi Simon, we're delighted to hear that you received your delivery promptly! If there's anything else we can assist you with, just let us know. Thank you for choosing us, and we hope to see you again at TGSO. Happy golfing!
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