WHAT A BRILLIANT COMPANY TO DO BUSINESS WITH AND THEIR ATTITUDE IS A STARK CONTRAST FROM THE HUGE ORGANIZATIONS ONE HAS TO DEAL WITH. MY GRANDSON HAD AN ISSUE WITH GOLF BAG I HAD BOUGHT HIM. I RANG... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as... See more
Company replied
Purchased my kids golf set through them. We had issues with the quality of golf bag (twice). This was manufacturing issue and they immediately replaced the bag first time round. The second time it h... See more
Company replied
Ordering was simple and quick. But what made the overall experience so good was that when i had a problem which was no fault of The Golf Shop Online it was dealt with seamlessly and with out fuss. Ori... See more
Company replied
Company details
Written by the company
Welcome to The Golf Shop Online, an established and trusted online retailer selling golf equipment throughout the UK and EU. As a company, we are totally passionate about the game! Our Head Professional has over 30 years of experience in coaching, golf retail, and custom fitting. Our dedicated team of staff and PGA professionals are focused on making sure we deliver the very best in service and advice. You can be assured; we are authorised by all the brands we represent. All products sold come with a full manufacturers warranty and our 5 Star customer service provides you peace of mind for the future. We always maintain a large stock in our warehouse ready for quick dispatch and offer the majority of our UK customers Next Day delivery options. We constantly check our prices against our competitors plus provide a further price promise in the unlikely event you find it cheaper elsewhere.* If we can help in any way, or you can't find a product you're specifically after, please give us a call or drop us an email at sales@thegolfshoponline.co.uk.
Contact info
GSO Warehouse. Cofton Road, Marsh Barton Ind Estate, EX2 8QW, Exeter, United Kingdom
- 01392 301760
- sales@thegolfshoponline.co.uk
- www.thegolfshoponline.co.uk
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shop with confidence
Great service all round. Quick delivery (with a decent courier might I add). Will happily shop from here again in the near future.
August 14, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Paul, thank you for your review! We’re glad to hear you’re pleased with the service and delivery. Thank you for choosing us, and we look forward to seeing you again at TGSO.
Quick delivery, good customer service
Quick delivery, top service as I messed up the order, it was changed over the phone with no hassle and still arrived next day. Will certainly be using going forward
August 12, 2024
Unprompted review
Reply from The Golf Shop Online
Hi James, thank you for your review! We’re glad we could help with the order change and ensure prompt delivery. Thank you for choosing us, and we hope to see you again at TGSO.
Reply from The Golf Shop Online
Hi Peter, thank you for your positive feedback! We’re glad you found our pricing competitive and our delivery speedy. We hope to see you again at TGSO!
Late delivery…
The product was fine but I paid for next dau delivery which was not met
July 25, 2024
Unprompted review
Reply from The Golf Shop Online
Hi, thank you for your feedback. I am sorry your order was delayed, I can see we sent it on a next day service but it was delayed with the courier for some reason so we can only apologise for this. I have refunded your £5.99 delivery charge as a goodwill gesture.
If we can help with anything else please do let us know on sales@thegolfshoponline.co.uk.
Many thanks
GSO
Recent order
Recently ordered a few items from here. Items arrived as described and on time. Only slight disappointment was from delivery company. They left the items at my front door rather than with a neighbour as the instructions said to
July 25, 2024
Unprompted review
Reply from The Golf Shop Online
Hi James, we're glad to hear that the items arrived as described and on time. We're sorry to hear about the delivery issue. We'll forward your feedback to our delivery service to help improve their performance in the future. Thank you for bringing this to our attention, and we hope to see you back at TGSO soon.
Great service
Great service - ordered one day, arrived the next. Good prices, quality golf shoes. Will look out for more offers!!
July 23, 2024
Unprompted review
Reply from The Golf Shop Online
Hi VS, we're pleased to hear that you were impressed with our service and the quality of the golf shoes. We appreciate your feedback and look forward to helping you find more great offers in the future. Thank you for choosing TGSO!
The prices are very competitive
The prices are very competitive, the service was impeccable with the goods delivered in one day.
July 18, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Mr. Barnett, thank you for your feedback. We’re glad to hear you found our prices competitive and our service impeccable with prompt delivery. Hope you enjoy your golf this season!
Great website
Very easy to find what I wanted and order. Speedy delivery service available and always a good selection of products.
July 16, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Pam, thank you for your feedback. We’re happy to hear that you found our website easy to use and that you were satisfied with our delivery service and product selection. We hope to see you again at TGSO!
Excellent service
July 23, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Cynthia, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.
Great service
Good value fast delivery with regular updates. easy to use web site
July 23, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Mandy, we're happy to hear that you enjoyed our great service, found good value, and appreciated the fast delivery with regular updates. We're also glad that you found our website easy to use. Thank you for choosing TGSO!
Great service
Bought two pairs of shoes that arrived very quickly and were exactly as described. Love being able to buy branded products at good prices.
July 2, 2024
Unprompted review
Reply from The Golf Shop Online
Hi AJ, thank you for your review. We're pleased to hear you enjoyed our service and are happy with your new shoes. Wishing you a good season of golf ahead!
Chris/Ping Accessories
Hi, I purchased a Ping trolley bag grey with lime green piping, within one day it was at my doorstep from going onto the website the communication from the company and the service from DPD was amazing thoroughly recommend this company highly and not forgetting the bag was exactly what I wanted..+ Got a free Ping cap, which was a bonus..
Thanks to all the team.
Regards
Chris
July 13, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Chris, thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us. It's great to know that you received your Ping trolley bag so quickly and that you appreciated the communication and service from both our team and DPD. We're glad the bag and the bonus Ping cap were exactly what you wanted. We look forward to serving you again in the future!
Lovely white Ping ladies cap
Lovely white Ping ladies cap, great service as usual, reliable company, speedy delivery
June 26, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Jeannette, thank you so much for your kind words. We're delighted that you love the white Ping ladies cap and appreciate our service. Your satisfaction means a lot to us. Hope you enjoy wearing your new cap!
Paid for Next Day Delivery
Paid for Next Day Delivery. Finally delivered 24 hours late and after the event the shirt was needed for. Now I have to pay to return shirt
June 26, 2024
Unprompted review
Easy to replace the shoes and get the…
Easy to replace the shoes and get the right side
June 12, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Chris, thank you for your feedback. We're glad to hear that replacing the shoes for the right size was easy for you. If you need any further assistance, feel free to reach out. We look forward to seeing you again at TGSO.
Excellent company
Excellent company! I recently bought a branded polo shirt which was far cheaper than other retailers were selling it for. It arrived promptly and is excellent quality. I received a lovely email a couple of days later to check that everything was OK with my order. This attention to detail was great. I will definitely be using this company again.
July 3, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Bruno, thank you for your wonderful review! We're delighted to hear that you had a great experience with us. It's fantastic that you found our branded polo shirt at a competitive price and that it arrived promptly and in excellent quality. We strive for attention to detail and are glad you appreciated the follow-up email. We look forward to serving you again at TGSO. Happy golfing!
Great and fast service thanks
June 11, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Michael, thank you for your review! We're glad you had a great and fast service experience with us. Enjoy your golfing, and we look forward to seeing you again at TGSO.
Excellent from start to finish
Online process very good. Customer service very friendly and helpful with queries that I had and issue resolved promptly. Order dispatched and arrived on time in good order.
The communication after sales was excellent and the benefits of registration in terms of videos was an added plus.
June 12, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Mr. Lane, thank you for your excellent review. We're thrilled to hear that your experience with TGSO from start to finish was top-notch. It's great to know that you found our online process smooth and our customer service friendly and helpful. We're also glad that any issues were resolved promptly and that your order arrived on time and in good condition. We appreciate your feedback on our after-sales communication and the added benefits of registration. Enjoy your golfing journey, and we look forward to welcoming you back to TGSO soon.
New G425 3 wood
Product delivered ontime.
Brand new golf club at a bargain price.
Great website.
June 18, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Peter, thank you for your review. We're pleased to hear that your golf club arrived on time and at a bargain price. We're glad you find our website convenient. Enjoy your new club on the course, and we hope to see you again at TGSO.
Very good service and excellent…
Very good service and excellent delivery time.
May 24, 2024
Unprompted review
Reply from The Golf Shop Online
Hi Samuel, thank you for your feedback. We're glad to hear that you received very good service and that your delivery arrived promptly. We look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.