WHAT A BRILLIANT COMPANY TO DO BUSINESS WITH AND THEIR ATTITUDE IS A STARK CONTRAST FROM THE HUGE ORGANIZATIONS ONE HAS TO DEAL WITH. MY GRANDSON HAD AN ISSUE WITH GOLF BAG I HAD BOUGHT HIM. I RANG... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as... See more
Company replied
Purchased my kids golf set through them. We had issues with the quality of golf bag (twice). This was manufacturing issue and they immediately replaced the bag first time round. The second time it h... See more
Company replied
Ordering was simple and quick. But what made the overall experience so good was that when i had a problem which was no fault of The Golf Shop Online it was dealt with seamlessly and with out fuss. Ori... See more
Company replied
Company details
Written by the company
Welcome to The Golf Shop Online, an established and trusted online retailer selling golf equipment throughout the UK and EU. As a company, we are totally passionate about the game! Our Head Professional has over 30 years of experience in coaching, golf retail, and custom fitting. Our dedicated team of staff and PGA professionals are focused on making sure we deliver the very best in service and advice. You can be assured; we are authorised by all the brands we represent. All products sold come with a full manufacturers warranty and our 5 Star customer service provides you peace of mind for the future. We always maintain a large stock in our warehouse ready for quick dispatch and offer the majority of our UK customers Next Day delivery options. We constantly check our prices against our competitors plus provide a further price promise in the unlikely event you find it cheaper elsewhere.* If we can help in any way, or you can't find a product you're specifically after, please give us a call or drop us an email at sales@thegolfshoponline.co.uk.
Contact info
GSO Warehouse. Cofton Road, Marsh Barton Ind Estate, EX2 8QW, Exeter, United Kingdom
- 01392 301760
- sales@thegolfshoponline.co.uk
- www.thegolfshoponline.co.uk
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent servise
May 25, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Mr and Mrs Kennedy, thank you for your review. We’re pleased you were happy with the service received. Hope you enjoy your golf this season.
Really impressed with the delivery time
Really impressed with the level of service received from the Golf Shop Online. Ordered a trolly bag on a Friday morning, it was delivered by 12:30 the next day. Communication was fantastic.
May 16, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Lee, thank you for your review. We’re pleased you were impressed with the delivery time and the level of service received from The Golf Shop Online, and that your trolley bag arrived so quickly with great communication throughout. Hope you enjoy your golf this season.
The second time I’ve bought from you…
The second time I’ve bought from you great customer service and very quick delivery
May 15, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Mr Wiggins, thank you for your review. We’re pleased you’ve shopped with us again and that you’re happy with the customer service and quick delivery. Hope you enjoy your golf this season.
PowaKaddy Golf Cart
Ordered my new PowaKaddy Golf Cart from “The Golf Shop Online” on the basis it was the best price offer. I ordered it at 2,30pm and it was delivered at 10.30am the following day. First time of using this site but for sure will be a regular based on the service received
May 7, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Martyn, thank you for your review. We’re pleased your PowaKaddy golf trolley arrived the next day and that you’re happy with the service received. Hope you enjoy your golf this season.
Excellent service
Excellent service, very quick delivery, i will use the online golf shop more often
May 14, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Gary, thank you for your great review. We’re pleased you were happy with the service and quick delivery, and we look forward to seeing you again at TGSO.
My my new bag arrived very well packed…
My my new bag arrived very well packed and on time. Great bag at a good price. Very happy with it.
May 8, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Ann, thank you for your great review. We’re pleased your new bag arrived well packed and on time, and that you’re happy with the quality and price. Hope you enjoy your golf this season.
Great price & Service
Great price - cheapest I could find apart from dodgy eBay sellers. Rapid delivery and clear communications.
May 6, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Nick, thank you for your feedback, pleased to hear you were happy with the price, rapid delivery and clear communication throughout your order. We hope to see you again at TGSO.
Excellent and quick service
Delivered in 24 hrs and the product was exactly as advertised
May 1, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Dom, thank you for your feedback, pleased to hear you were happy with the quick service received, 24-hour delivery and that the product was exactly as advertised. We hope to see you again at TGSO.
Reply from The Golf Shop Online
Hi Nick, thank you for your feedback, pleased to hear you were happy with the pricing, service received and delivery. We hope to see you again at TGSO.
Easy to deal with
Easy to deal with, packaged nicely with a prompt delivery. 😀
April 29, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Keith, thank you for your feedback, pleased to hear the order was easy to deal with, well packaged and delivered promptly. We hope to see you again at TGSO.
First class service
First class service, speedy delivery. Supplied exactly what I wanted in perfect condition at a very good price.
Super impressed and I will return for more.
April 27, 2026
Unprompted review
Reply from The Golf Shop Online
Hi, thank you for your review. We're pleased to hear you were happy with the first-class service, speedy delivery, and that everything arrived exactly as expected and in perfect condition. Thank you for your feedback and we hope to see you again at TGSO.
Powakaddy electric trolley
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as described.
Overall having now found The Golf Shop Online I will use it much more for my golfing equipment needs.
If you buy a new trolley consider what extras you will need, I forgot the drink holder!
April 24, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Timothy, thank you for your review. We're pleased to hear your PowaKaddy trolley arrived on time and that you were impressed with the delivery process and the product itself being exactly as described. Thank you for your feedback and we hope to see you again at TGSO.
Bought a Powakaddy score card holder…
Bought a Powakaddy score card holder for my Trolley. The product itself is great, works great, packaging was fine but decided to get one for a specific event so paid an extra £4.99 at around 08 30 on a Thursday morning for overnight delivery expecting it to arrive on the Friday ready for the weekend. However it didn't arrive until the following Monday!? Dont waste your money on delivery charges. They are clearly ignored as was the email I sent. Disappointed.
April 23, 2026
Unprompted review
Reply from The Golf Shop Online
Thank you for your review, and please accept our sincere apologies for the delay with your order.
We’re very pleased to hear that you’re happy with the Powakaddy score card holder itself, but we completely understand your disappointment regarding the overnight delivery service — especially as you had ordered it in time for a specific weekend event.
Your order was dispatched promptly by us in good faith using DPD’s next day delivery service, however on this occasion the parcel was unfortunately delayed in transit and did not arrive until Monday. We appreciate how frustrating this must have been, and we’re also sorry that your email was not responded to at the time.
As a gesture of goodwill, we will be refunding the £4.99 next day delivery charge for you today.
Thank you again for your feedback and for bringing this to our attention.
Kind regards,
Great service
Great service, prompt arrival as stated and very pleased with product. Would use again and recommend to others.
April 23, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Paul, thank you for your review. We're pleased to hear you were happy with the service, prompt delivery, and the product itself. Thank you for your feedback and we hope to see you again at TGSO.
Efficient
Very smooth. Ordered a power trolley and as promised it arrived the next day. Price was competitive too.
April 22, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Nick, thank you for your review. We're pleased to hear your order went smoothly and efficiently, and that your power trolley arrived the next day as promised, at a competitive price. Thank you for your feedback and we hope to see you again at TGSO.
Great range of products in stock
Great range of products in stock,
Ordered on Tuesday delivered on Wednesday great service!!
April 22, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Paul, thank you for your review. We're pleased to hear you were happy with the range of products in stock and that your order arrived quickly. Thank you for your feedback and we hope to see you again at TGSO.
Brought the Scotty Cameron 9.2R putter…
Brought the Scotty Cameron 9.2R putter and came with a free gift Titleist Pro V1 3 Ball Pack , very well packaged no problem’s at all.
April 5, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Ben, thank you for your review. We're pleased to hear you're happy with your Scotty Cameron 9.2R putter and the Titleist Pro V1 3 Ball Pack gift, and that everything arrived well packaged with no issues. Thank you for your feedback and we hope to see you again at TGSO.
No issues with the customer service
No issues with the customer service - arrived on time, as promised, with some minor damage to the packaging but that was more of a courier issue than the seller. Overall, no complaints
April 16, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Josh, thank you for your review. We're pleased to hear you had no issues with the customer service and that your order arrived on time as expected. We're sorry to hear there was a little damage to the packaging, though we understand that was likely down to the courier. Thank you for your feedback and we hope to see you again at TGSO.
Be wary of one particular issue
Be wary of one particular issue with this site, I placed an order for a Taylormade Spider putter, which I was pleased to find was in stock on the website in the exact spec I needed, with 3-5 working days delivery. The day after I purchased I got an email saying “Unfortunately Taylormade are out of stock and have given us an ETA of 07/05”, nearly a month after I ordered. I have no doubt that I would have received the order as expected after that time, but it’s very misleading to say that an item is in stock when it isn’t.
April 13, 2026
Unprompted review
Reply from The Golf Shop Online
Thanks for bringing this to our attention — we really appreciate your feedback.
We do keep a large number of products in stock here; however, in some cases we need to source items directly from the manufacturer. While we make every effort to keep our website stock aligned with supplier availability, very occasionally, there can be unexpected delays or discrepancies, as in this instance.
When this happens, we always aim to support our customers as quickly as possible by communicating updates, offering suitable alternatives, or taking prompt action to find the best solution.
We’re sorry for any frustration caused and hope we can assist you with something else in the future.
This is the first time I have used this…
This is the first time I have used this company and it will not be the last !
I ordered a pair of golf shoes on the 22 of March 26.
They were too small, so I returned them for a larger size. They received my return on the 25th and my replacement arrived today the 27th!!
Overall, I'm very impressed with their efficiency and speed of service
March 27, 2026
Unprompted review
Reply from The Golf Shop Online
Hi Alan, thank you for your feedback. We’re pleased you’re happy with the efficiency and speed of our service, and that the replacement shoes arrived quickly. We’re glad your first experience with us was positive. We look forward to your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.