WHAT A BRILLIANT COMPANY TO DO BUSINESS WITH AND THEIR ATTITUDE IS A STARK CONTRAST FROM THE HUGE ORGANIZATIONS ONE HAS TO DEAL WITH. MY GRANDSON HAD AN ISSUE WITH GOLF BAG I HAD BOUGHT HIM. I RANG... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as... See more
Company replied
Purchased my kids golf set through them. We had issues with the quality of golf bag (twice). This was manufacturing issue and they immediately replaced the bag first time round. The second time it h... See more
Company replied
Ordering was simple and quick. But what made the overall experience so good was that when i had a problem which was no fault of The Golf Shop Online it was dealt with seamlessly and with out fuss. Ori... See more
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Company details
Written by the company
Welcome to The Golf Shop Online, an established and trusted online retailer selling golf equipment throughout the UK and EU. As a company, we are totally passionate about the game! Our Head Professional has over 30 years of experience in coaching, golf retail, and custom fitting. Our dedicated team of staff and PGA professionals are focused on making sure we deliver the very best in service and advice. You can be assured; we are authorised by all the brands we represent. All products sold come with a full manufacturers warranty and our 5 Star customer service provides you peace of mind for the future. We always maintain a large stock in our warehouse ready for quick dispatch and offer the majority of our UK customers Next Day delivery options. We constantly check our prices against our competitors plus provide a further price promise in the unlikely event you find it cheaper elsewhere.* If we can help in any way, or you can't find a product you're specifically after, please give us a call or drop us an email at sales@thegolfshoponline.co.uk.
Contact info
GSO Warehouse. Cofton Road, Marsh Barton Ind Estate, EX2 8QW, Exeter, United Kingdom
- 01392 301760
- sales@thegolfshoponline.co.uk
- www.thegolfshoponline.co.uk
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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World class service
Have ordered several items in the past few months and the service is always world class, quality and prices are great
May 20, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Vincent, thank you for your kind words. We appreciate your loyalty and are glad you are happy with our service, quality, and prices. Wishing you a good season of golf ahead.
Ordered next day delivery 2 days before…
Ordered next day delivery 2 days before needed and product did not arrive despite this
May 21, 2025
Unprompted review
Will be a frequent customer!
Super quick delivery and willing to price match - brilliant service all round!
May 22, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Matt, thank you for your kind words. We're really glad to hear you'll be back and that our service met your expectations. Hope you enjoy your golf this season.
6 star teview
The service from start to finish was excellent
They showed an interest beyond the sale and were helpful
All you can expect from a good golf store but more
6 star if there was another
May 2, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Wyn, thank you for the review! It has been our pleasure to serve you, and we hope you keep us in mind for the future. Can’t wait to have you back at TGSO.
Great service
Great service - ordered wrong size, seamless returns and exchange within 4 days
April 17, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Darren, thank you for your review. We're glad you were happy with the service, and it's great to hear the return and exchange process was seamless and quick. We hope to see you again at TGSO.
Fantastic Service
Fantastic service! Peter offered to swap the item with no fuss and speed up the delivery on my Powakaddy Compact Electric Trolley
He went above and beyond to help me
I will be using them again.
April 2, 2025
Unprompted review
Reply from The Golf Shop Online
Hi A D, thank you for your review. We're so glad Peter was able to help with the exchange and speed up the delivery of your trolley. Thank you for considering shopping with us again, and we hope to see you soon at TGSO!
Easy to use website
Easy to use website. Kept well informed on my order fast delivery.
March 26, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Phil, thank you for your review. We're glad to hear you found the website easy to use and that the delivery was fast. We hope to see you again at TGSO.
Not clear on return fees
Not clear on return fees. When you look at returns policy it does not mention it is at your cost. But when you go to return it is either at your cost or £5 with DPD. Wont be ordering again from the due to lack of transparency.
April 3, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Richard
Thank you for taking the time to leave your feedback. We're really sorry to hear that our returns policy wasn't as clear as it should have been. We understand how frustrating that can be, and we want to reassure you that we're reviewing the wording on our returns page to make it more transparent going forward.
Your feedback is important to us, and we're taking it seriously to improve the experience for all our customers. If there's anything we can do to help resolve this for you directly, please don't hesitate to reach out to our customer service team on sales@thegolfshoponline.co.uk.
Many thanks
Julia
GSO
Excellent choices of quality products…
Excellent choices of quality products to choose from. The Golf Shop Online has everything you need in one place, and my golf tops were delivered when they said they would be.
I'll definitely use again.
March 28, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Dominic, thank you for your great review. We're pleased to hear you're happy with our product selection and delivery service. We look forward to serving you again soon. Thank you for choosing us, and we hope to see you again at TGSO!
An excellent experience nearly ruined by the delivery service.
The anticipated next-day delivery was unfortunately delayed by a week, primarily due to significant service failures on the part of DX, the delivery service. This impacted both myself and The Golf Shop Online. The staff at The Golf Shop Online demonstrated exceptional customer service throughout this challenging period. They diligently pursued the matter with DX, provided consistent updates, and managed the return of the items to their store after two failed delivery attempts by DX, followed by a subsequent failure to deliver to the store itself. Despite the initial delay, the wedges were ultimately received 48 hours before my scheduled weekend competition. While the initial expectation was a delivery a week prior, the level of support, transparent communication, and the complimentary golf balls offered as a gesture of goodwill were truly commendable. I am extremely grateful to the team at The Golf Shop Online. They transformed a potentially negative experience into a positive one through their dedication and professionalism. The delivery service's shortcomings were effectively mitigated by the outstanding customer service provided by The Golf Shop Online. It is wise to request a delivery service post order via email in future. Thank you!
March 27, 2025
Unprompted review
Reply from The Golf Shop Online
Hi SR, thank you for your thoughtful feedback. We're so glad to hear that our team could help turn your experience around despite the delivery challenges. We truly appreciate your patience, and we’re happy the wedges arrived in time for your competition. Your kind words about our customer service mean a lot to us. We'll take your suggestion regarding delivery service into account for future orders. Wishing you a good season of golf ahead.
I ordered the golf watch for my son’s…
I ordered the golf watch for my son’s birthday at the last minute. I couldn’t believe when I received it on time.
Great service and my son loves the watch. I will definitely use this company again. Thank you!
March 10, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Maria, thank you for your feedback. We're pleased your order arrived in time for your son's birthday and that he loves the watch. We hope to see you again at TGSO.
Ping g440 delay in communication
Ordered the new ping g440, waited a couple of days before being told the shaft I selected was out of stock. The shaft was still showing available on their website. An extra 2 weeks to wait. Communication was poor and website was not updated. Cancelled the order
March 4, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Tom,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience. We always aim to provide accurate stock information and clear communication, and we regret that this situation fell short of your expectations.
As soon as Ping informed us of the delay, we reached out to update you. While we do hold a large amount of stock, some high-demand items—such as the Ping G440 Max 7-wood—sometimes need to be ordered directly from the manufacturer. This can occasionally lead to unexpected delays, especially with sought-after products.
We did our best to keep you updated throughout the process and truly appreciate your patience and engagement during our email exchanges. However, we understand your frustration and are sorry that the delay led to your decision to cancel. Your feedback is valuable, and we will continue working on improving how we communicate stock availability in the future. Just to let you know, we now have the Ping G440 7-wood in stock and available for Next Day delivery if you’re still interested.
If you ever need assistance in the future, we’d love the opportunity to help.
Kind Regards
Julia
The Golf Shop Online
Above and beyond!
Excellent service! A member of staff contacted me to inform me that there would be a delay in the delivery due to third party stock issue. They offered to swap the item with a similar product to speed up the delivery.
They went above and beyond for an online trader.
I will be defiantly using them again.
March 12, 2025
Unprompted review
Reply from The Golf Shop Online
Hi David, thank you for your kind words. We're pleased to hear that our team was able to assist you and ensure a positive experience. We look forward to serving you again. Wishing you a good season of golf ahead.
Callaway Waterproof Golf Bag
Golf Bag was delivered on time and well packaged. Can’t fault the Golf Shop on line experience.
This will get a lot of use so I’ll be interested to see how well the material wears and how the zips perform.
Nice looking bag.
February 17, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Paul, thank you for your feedback. We're pleased to hear your Callaway Waterproof Golf Bag arrived on time and well-packaged. We hope it serves you well on the course. Wishing you a good season of golf ahead.
Excellent shop
Stephen went above and beyond to help with my faulty bag issue. He was swift with his replies and the solution
Great shop to buy from
March 4, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Ben, thank you for your kind words. We're glad to hear that Stephen was able to assist you quickly and efficiently. It's great to know you had a positive experience with us. Thank you for choosing us, and we hope to see you again at TGSO!
Comfortable shoes 👟
I have just purchased a pair of Under Armour
HOVR UA Phantom golf shoes 8.5 Great fit very comfortable, ordered Friday afternoon they were delivered 10am Saturday morning and at a great price.
February 8, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Glenn, thank you for your feedback. We're pleased to hear that you're happy with your Under Armour HOVR UA Phantom golf shoes and the fast delivery. We hope to see you again at TGSO.
Great choice
Great choice. Good price and super quick delivery. Will definitely recommend and use again.
January 24, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Rajeev, thank you for your great feedback. We're pleased to hear you're happy with your experience, and we look forward to serving you again at TGSO.
Super duper online shop
Great products, great prices, and prompt delivery. Can't recommend this outlet enough. Plus you get money back to save on future purchases, with your current purchases. 10/10
January 31, 2025
Unprompted review
Reply from The Golf Shop Online
Hi Rob, thank you for your wonderful feedback. We're thrilled to hear you're happy with our products, prices, and service. Your support means a lot to us, and we look forward to serving you again at TGSO.
Ping Hybrid
Ordered new customer ping hybrid just received today. Great service
January 31, 2025
Unprompted review
Reply from The Golf Shop Online
Hi, thank you for your feedback. We're glad to hear you're happy with the service and your new Ping hybrid. We hope to see you again at TGSO.
They try to charge an extra £4.99 if…
They try to charge an extra £4.99 if you live north of central belt. No other shop does this. Avoid like the plague. Plenty other quality stores to shop
December 3, 2024
Unprompted review
Reply from The Golf Shop Online
Thank you for your feedback. We strive to keep our delivery charges as low as possible for all customers.
Unfortunately, some delivery companies charge us higher rates for certain postcodes. If you are unsure or have any queries about delivery when placing the order we are always here to help.
While we absorb these costs wherever we can, there are instances where we have to pass on a portion of the charges.
We understand your frustration and appreciate your feedback as we continuously review our delivery policies to provide the best service possible. Please feel free to reach out to our team if you’d like to discuss this further, our email address is: sales@thegolfshoponline.co.uk.
Kind regards,
Julia
The Golf Shop Online Team
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