This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fi... See more
Company replied
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See what reviewers are saying
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... See more
Company replied
I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... See more
Company replied
I just wanted to share my experience with Heat Xchange—they absolutely deserve five stars! Their communication is fantastic, and their prices on boiler spares are really competitive. What stood out th... See more
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Company details
Written by the company
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Contact info
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, United Kingdom
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
3.9
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant service from start to finish…
Brilliant service from start to finish … excellent quality
February 7, 2026
Unprompted review
Reply from Theheatxchange
thank you for your kind review
Non Genuine Spares
The Heatexchange supplied an alternative the the supposedly genuine spares they claim they sell.
They have no defence for this action as I quote from their email: "This alternative part should not have been sent to you. On this occasion, we fulfilled the order directly through our supplier to meet carriage obligations, and I am unsure how a replica was supplied in place of the genuine Glow-worm part you ordered."
However, despite this admision, they refuse to credit the item unless it is returned.
The problem I have with that is that it was fitted in a customers boiler before the issue was discovered (by the customer) and he now refuses to pay me or allow me to remove the part.
If you want counterfeit parts, go to an auction site and pick them up for a fraction of the the Theheatxchange charges.
If you want genuine parts, I suggest you look elsewhere.
February 5, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your feedback. We apologize for the frustration caused by the packaging of this part.
We would like to clarify that while the item was not in Glow-worm branded packaging, it is a new, original part. We fulfilled this order directly through a supplier to ensure you received it as quickly as possible, and we agree that the lack of original packaging should have been communicated.
Regarding your request for a credit, our position remains that we are happy to issue a full refund, but we must have the part returned to us. As it stands, the part is currently installed and in use. We always recommend that if you are unhappy with a component, you contact us to arrange an exchange before fitting it.
We cannot offer a refund for an item that remains with the customer, but the offer to refund in full upon its return stands. Please contact us if you would like to arrange the return.
Worcester Bosch part not delivered and no comms for two weeks
Ordered a rare in UK Worcester Bosch part 8738212246 on Jan 16th 2026. Paid by PayPal. No order confirmation e-mail and no other comms. Tracking button on PayPal order was not linked to any shipment details. Chased by e-mail on Jan 23rd - no response. Submitted an order progress form through the website on the 30th. No response and neither any confirmation of the form submission, though the website promised that. The business comes across like a scam, but based on the info here lacks agility, while customer service simply does not exist. Judging by the reply, the owner is also dishonest and is providing excuses that don't stick. Money was readily taken, but no communication has ever arrived to any e-mail folders, including Bulk and Junk.
January 31, 2026
Unprompted review
Reply from Theheatxchange
Thank you for your feedback. We would like to clarify the status of your order and address the points raised in your review.
Regarding the order confirmation: An automated confirmation email is sent to every customer the moment an order is placed. As these are system-generated, they can occasionally be filtered into spam or junk folders; please check there if you haven’t seen it.
Regarding communication: We are a UK-based business and our office hours are Monday to Friday, 8:30 am to 5:00 pm. You submitted your inquiry via our website at 11:30 pm on Friday, January 30th. As we are closed over the weekend, we have not yet had the opportunity to process your request or reply before this review was posted on Monday morning.
The specific Worcester Bosch part you ordered (8738212246) is indeed rare and is currently on order for you. We aim to update all customers as soon as parts arrive from the manufacturer.
We feel the "scam" allegation is unfair given that your latest chase was sent while we were closed for the weekend. We are a legitimate business and will be in touch via email today with a formal update on your delivery timeline.
Kind regards,
The Management Team
Dishonest business practice
Placed order for 'in stock' goods on 1st January, received immediate confirmation that I had been charged (£200+). 2 weeks later... seven attempts from myself to contact... one reply that goods 'were out for delivery' ... absolutely nothing delivered. This shop pretends to stock many items and are fast to take your money, however they obviously buy to order and pretend (scam) customers they are doing otherwise. Please avoid at all costs. (P.S. thanks to Paypal I received my money back - but still no response from theheatexchange).
January 1, 2026
Unprompted review
Reply from Theheatxchange
Hello, thank you for your feedback. We are glad to hear that your refund was processed successfully through PayPal.
We would like to sincerely apologize for the delay and the frustration this caused. We aim for transparency, and in this specific case, several factors coincided to create a poor experience:
Unprecedented Weather: During the period of your order, severe snow and ice caused significant backlogs across all national carrier networks. This was outside of our direct control, but we understand how frustrating the wait was.
Carrier Tracking: Because the carrier had marked your parcel as 'Out for Delivery,' we were unable to issue an immediate refund until the location of the goods was confirmed. As a business, we must ensure the transit status is resolved before a refund can be finalized to prevent items being delivered after a refund is issued.
Stock Levels: While we hold over 50,000 lines of stock, occasionally discrepancies occur due to high volumes. We strive to update customers as soon as these issues arise.
We pride ourselves on our service and regret that we missed the mark for you during this difficult weather period. We appreciate your patience and will use your feedback to improve our communication during carrier delays.
Poor
Be very careful of this company, parts ordered, not delivered and now no response from th or any refund that was promised.
Steer clear!
November 29, 2025
Unprompted review
Reply from Theheatxchange
Good morning Peter, please could you kindly advise your order number to me privately by email - sales@theheatxchange.co.uk and I will certainly look into this with urgency. I am saddened to see this review left, before contacting us via our lines or email. I hope we can get this sorted for you asap and we can have a look into the refund too. Thank you, Ellis.
Excellent customer service
Purchased a replacement fan which was out of stock at the manufacturers. Ellis at Heat Xchange provided me with excellent customer service providing me with updates whenever I needed them. As a result I was able to arrange the engineer to fit the fan soon after it arrived on site.
December 5, 2025
Unprompted review
Reply from Theheatxchange
Good morning, thank you for your kind words and I am very glad to hear you are happy with our service. If you need anything in the future, just give me a shout. Kindest regards, Ellis.
I ordered 3 parts of boiled since early…
I ordered 3 parts of boiled since early Oct and have been waiting for them almost a month. Chasing back and forth for nothing ( first 2 weeks they don’t have one part because of manufacturing but before I placed order, they said it is all available in stocks) and their staff ( seems only have 1 staff named Ellis working for this company) said their courier didn’t account for the lost shipment in Italy from 14Oct. They asked me how to do with that, keep chasing up or losing the battle?? It is ridiculous that their responsibility is to ship another to me or refund full amount to me, not asking me to advise how to deal with their courier.
Please anyone avoid this company for ordering parts from them at all cost. Trust me! It took my time and money to chase them. It feels like they are a scam company.
October 1, 2025
Unprompted review
Reply from Theheatxchange
I am genuinely sorry for the month-long delay, the back-and-forth communication, and the deeply frustrating experience you have had with your order. Your review detailing these issues is completely understandable, and I want to offer my sincerest apologies. You should never have been put in a position to advise us on how to handle our courier; we take full responsibility for the logistical failure here.
The Issue and Your Full Refund
I want to provide a clear explanation regarding the shipment difficulties:
International Misrouting: Because your delivery address is outside the UK, your parcel required special international shipping. Our carrier, unfortunately, made a severe error and took the parcel to the wrong country depot (which explains why it appeared in Italy on October 14th).
Customs Barrier: We have been trying everything possible to locate and redirect the parcel to you, but this process is proving nearly impossible due to the complex nature of international customs regulations. Once a parcel is misrouted and triggers customs paperwork in the wrong country, redirection becomes extremely difficult, if not impossible.
Resolution: Because we cannot resolve the shipping error or guarantee delivery, we have already processed and issued you a full refund for the entire order amount. You should see this reflected in your account shortly.
Regarding Our Team and Reputation
You are correct that you have been dealing solely with Ellis. We mandate that our customers have one dedicated point of contact for complex issues—we believe this prevents you from having to re-explain the situation to multiple people. Ellis has tried his absolute best to resolve this issue, but with international customs complications, the options become extremely limited, which is why he was attempting to manage your expectations.
I want to assure you that we are not a scam company. We have been trading for 25 years this year and have built a very good reputation in the industry. However, I can completely understand why this experience has made you feel otherwise, and it is frustrating to us as well when our systems and carriers fail so spectacularly.
Please accept our deepest apologies for the logistics and communication failure. The full refund is our definitive resolution to this problem.
Superb service and great pricing
Ellis was very responsive on email when I needed assistance and my order arrived next day as promised.
Superb service and great pricing and I wouldn't hesitate to use HeatXchange again
October 20, 2025
Unprompted review
Reply from Theheatxchange
Thank you so much for your kind review, was a pleasure to have served you - if you need anything in the future, feel free to contact myslef or the sales team. Kindest regards, Ellis.
Top quality parts at reasonable prices.
October 14, 2025
Unprompted review
Reply from Theheatxchange
Good morning Ernest, I was pleased to hear you were happy with the service, and I am very thankful for this kind review. Have a great day, kindest regards, Ellis.
Great service
Great service, part ordered and arrived before stated time, competitive price. Will definitely use again
August 28, 2025
Unprompted review
Reply from Theheatxchange
Good afternoon, very pleased to hear you had a great experience with us, and we thank you more for your continued orders. Very much appreciated. Thank you and kind regards, Ellis.
Genuine item at the best price
Very positive experience - needed a new wall seal for my Glow-Worm boiler, found the genuine part here at the best price and it arrived within a few days.
Great service, thank you.
August 9, 2025
Unprompted review
Reply from Theheatxchange
Thank you for your kind review! I am glad we got the item to you in a timely manner, should you need us in the future - please do get in touch. Kindest regards, Ellis.
Part arrived on time and as described…
Part arrived on time and as described many thanks
July 24, 2025
Unprompted review
Reply from Theheatxchange
Good morning George, very thankful for this review and very happy to see you receive your spares on time. Have a great day. Kind regards, Ellis.
Very poor service and the part was 9…
Very poor service and the part was 9 days after payment of the order and that too after chasing up.
Will not use them again.
June 5, 2025
Unprompted review
Reply from Theheatxchange
Good morning, I appreciate you leaving an honest review. I can see that your item was a special order item and this did cause a delay from manufacturer to our warehouse. Regrettably, I can see our orders team did not advise you of this until the order was progressed and for this I profusely apologise. I can see your part is en route to you now. We are looking at ways of making sure this situation does not arise again and as a gesture of goodwill I am willing to give you 10% discount from your next order, and I hope if there is a next time around, we can change your opinions. Kindest regards, Ellis.
I was trying to get a spanner for a…
I was trying to get a spanner for a worcester bosch magna care and ordered an incorrect part. The customer service team were highly responsive and upon providing pictures were able to find the correct part. I returned the incorrect spanner and ordered the correct one and was able to have a plumber service the magna care.
What I liked about this company is that they support non-trades people and have fast and efficient customer service.
March 27, 2025
Unprompted review
Reply from Theheatxchange
Good morning Mark, so glad to hear that my colleague Paul helped to identify the correct item for you, and swiftly supplied you with the part needed. We do take pride in our quick customer service, and I am very happy to hear we helped out on this occasion. Have a great day, Ellis
Ordered and delivered the next day.
Ordered and delivered the next day.
April 23, 2025
Unprompted review
Reply from Theheatxchange
Good morning Robert, I am pleased to hear you are happy with the quick and efficient service. And many thanks for this kind review. Have a great day, Ellis
Really good service
Really good service, ordered on a Friday afternoon and it was dispatched in the same hour! Part fitted perfectly, mending a boiler that hadn’t run for years.
Brilliant.
February 28, 2025
Unprompted review
Reply from Theheatxchange
HI Jeremy, I was very pleased to hear that we could help keep your boiler up and running. Thanks you so much for your kind comments. Have a great day, Ellis
MC493965775 hinge order
I placed an order for a valiant boiler door hinge on the 13 March. The product arrived on the 17 March which is very quick considering a weekend is included. The item was securely packed in a jiffy bag. This original part was also sealed in its own bag. A very good user friendly service. I will purchase any further required parts in the future and highly recommend.
March 13, 2025
Unprompted review
Reply from Theheatxchange
Thank you for the order
Paul was very quick to respond to my…
Paul was very quick to respond to my initial enquiry and went the extra mile to make sure I was ordering the correct part.
He made various phone calls to the manufacturer.
The price was very competitive. Would highly recommend
March 15, 2025
Unprompted review
Reply from Theheatxchange
thank you so much, We are more than happy to hrlp and make sure you get the correct part
Excellent Customer Service
Heatxchange is a very reliable shop. They provide excellent service. I have ordered multiple times, and still the service is excellent. I have never had any problems with the parts ordered. Highly recommended!
March 13, 2025
Unprompted review
Reply from Theheatxchange
Thank you Jay, been a pleasure to deal with you through whatsapp and many thanks for your continued orders. Kind regards, Ellis
Fast delivery excellent product well…
Fast delivery excellent product well packaged
March 1, 2025
Unprompted review
Reply from Theheatxchange
thank you for your Order
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