This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fi... See more
Company replied
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See what reviewers are saying
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... See more
Company replied
I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... See more
Company replied
I just wanted to share my experience with Heat Xchange—they absolutely deserve five stars! Their communication is fantastic, and their prices on boiler spares are really competitive. What stood out th... See more
Company replied
Company details
Written by the company
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Contact info
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, United Kingdom
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
3.9
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheapest on the net delivered within 2…
Cheapest on the net delivered within 2 days
February 27, 2025
Unprompted review
Reply from Theheatxchange
thank you for your order
Reply from Theheatxchange
thank you Frank
Number 18 
The item was paid for and arrived within 72 hours and the part was put on and working
February 23, 2025
Unprompted review
Reply from Theheatxchange
thank you for your business
Staff are very efficient and…
Staff are very efficient and knowledgeable,prompt service.
February 7, 2025
Unprompted review
Great price service and knowledgeable
February 14, 2025
Unprompted review
Reply from Theheatxchange
thank you for your order
Helpful and reliable
Helped me to identify the parts we needed, ordered them in next day for me - great price great service
January 15, 2025
Unprompted review
Reply from Theheatxchange
thank you for your business over the years
Heat Exchange Performed
A very helpful and knowledgeable team at this company. Honest pricing with great service and a friendly attitude to customers. Goods arrived on time and no fuss 👍
February 11, 2025
Unprompted review
Reply from Theheatxchange
Good afternoon Chris, delighted to hear you are happy with our service, we are always trying to keep our prices super competitive! Many thanks for your call and order and look forward to speaking again soon. Kind regards, Ellis
Would highly recommend this website
Would highly recommend this website. Made it so easy to find the boiler parts we needed and the transaction was really efficient. Delivery arrived quickly and when stated allowing us to get our heating back up and running quickly. Thank you
February 3, 2025
Unprompted review
Reply from Theheatxchange
Good afternoon, many thanks for this kind review - I am glad we met expectations and pleased to hear you are up and running again. Please do not hesistate to contact us in the future, if required. Kindest regards, Ellis
Excellent pricing and expert service…
Excellent pricing and expert service knowledge. Delivery expeditious and a courtesy follow up was much appreciated.
Thank you Andy & Paul!
February 10, 2025
Unprompted review
Reply from Theheatxchange
Good morning James, We really appreciate you taking the time to review us and Im glad we have met expectations. It was a pleasure to have you visit our trade counter. Kind regards, Paul.
Ordered an external vent seal
Ordered an external vent seal. Website easy to use and locate right part for boiler. Paid for delivery in 3 to 4 days and parcel arrived well packed in 3 days. Product looks good quality and just what I needed. Good service and website
February 8, 2025
Unprompted review
Reply from Theheatxchange
Good morning Robert, I am glad that we have met your expectations and that you were happy with our website and the part. Thank you for your valued order. Kindest regards, Ellis.
Thankyou heat exchange,the service…
Thankyou heat exchange,the service provided to us was excellent,parts ordered and arrived on time,allowing us to keep are customers warm and happy,thankyou Paul for your help💯💫💫💫💫💫
February 3, 2025
Unprompted review
Reply from Theheatxchange
Good morning Kevin. Many thank for your kind words. We were glad we could help locate your part and and dispatch this to you in a timely manner. I will pass your good comments onto my colleague Paul. Kindest regards, Ellis
Brilliant customer service and advice…
Brilliant customer service and advice prompt delivery of a quality part that fitted like explained with no issues will definitely be my new go to for spares
February 6, 2025
Unprompted review
Reply from Theheatxchange
Good morning and thank you for your kind words. We were happy to help get you up and running and we are always here should you need any further help regarding spares ID and purchasing. Kindest regards, Ellis
Great service friendly and helpful…
Great service friendly and helpful staff. Quickly resolved my problem and parts were delivered next day thank you Paul and team
January 30, 2025
Unprompted review
Reply from Theheatxchange
Good morning Sue, thank you for your visit and I am very pleased to hear you are back up and running again. I will pass your comments onto my colleague Paul. Kindest regards, Ellis.
Excellent service
Excellent service, staff was very knowledgable and problem resolved very quickly. Will be using avin in the future.
David McGow
February 7, 2025
Unprompted review
Reply from Theheatxchange
Good morning David, thank you for your visit and I am very pleased to hear you are back up and running again. I will pass your comments onto my colleague Paul. Kindest regards, Ellis.
Reply from Theheatxchange
Good morning Richard, many thanks for your kind review and thank you for taking the time to call and order your spares. Your business is extremely valued. Kindest regards, Ellis
The quality of service and expert…
The quality of service and expert knowledge from the staff
February 4, 2025
Unprompted review
Reply from Theheatxchange
Thank you very much for your kind words. We look forward to seeing you again soon. Kindest regards
Reply from Theheatxchange
Thank you very much for your kind words. We look forward to seeing you again soon. Kindest regards
Very impressed with these guys great…
Very impressed with these guys great prices and good sevice order arrived promptly n
February 3, 2025
Unprompted review
Reply from Theheatxchange
thank you for your Business
Great service from this company
Great service from this company , the part I needed was obsolete but they managed to source one for me and with 48 hours my boiler is up and running
Excellent service
January 22, 2025
Unprompted review
Reply from Theheatxchange
thank you for your Business
So helpful & competitive
Great guys! Very knowledgeable & helpful. Found the parts I needed, in stock & cheaper than anywhere else I’d looked.
February 4, 2025
Unprompted review
Reply from Theheatxchange
Thank you so much for the fantastic review! We're thrilled you found the parts you needed at a great price. Our team strives to be knowledgeable and helpful, so we appreciate your kind words. We look forward to serving you again soon!"
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