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HIP - Leeds Reviews 26

TrustScore 4 out of 5

4.1

49-51 Vicar Lane, LS1 6DS Leeds, GB


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Rated 5 out of 5 stars

Nice range of quality products, well-designed online shop and pleasant in-store experience. The HIP store is one of my go-to suppliers for Beams+ (mainly Oxford shirts), Universal works (variation... See more

Company replied

Rated 5 out of 5 stars

Bought some adidas Spezial shoes , absolutely mint , they have all sold out now , so I’m chuffed I got a pair

Company replied

Rated 1 out of 5 stars

If I could put 0 stars on I would. I bought a Samsoe coat and whilst in its 2 year guarantee period returned it to the Leeds store because a snap fastener had failed. Initially, they were real... See more

Company replied

Rated 5 out of 5 stars

HIP Leeds is just the best store - with the flair of many fine brands exceptional service (not pushy but there when you need it) … I travel to Leeds frequently from N Ireland and try to visit and shop... See more

Company replied


Company details

  1. Streetwear Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About HIP - Leeds

Written by the company

Shop Mens Shop Footwear Shop Clothing Shop Latest Download The App

About Us

We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.

Contact Us

Contact info

4.1

Great

TrustScore 4 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

In point

Fast , efficient and great product

May 15, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Dear Amar,

My name is Georgia from The Hip Store Customer Care.

I hope this message finds you well. I wanted to reach out to express how pleased we are that you've enjoyed your recent order with us. Your satisfaction is incredibly important to us, and it's wonderful to hear that we've met your expectations.

We truly hope you'll continue to shop with us in the future. At The Hip Store, we're constantly working to bring you the latest trends and quality products, and we value having you as part of our community.

If you have any further questions or immediate concerns then please do let me know.

Kind regards,
Georgia,
The Hip Store Customer Care.

Rated 5 out of 5 stars

Fantastic service

Fantastic service

May 5, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Dear Simon,

My name is Georgia from The Hip Store Customer Care.

I hope this message finds you well. I wanted to reach out to express how pleased we are that you're happy with our service. Your satisfaction means a great deal to us, and we truly appreciate your continued loyalty.

It's wonderful to hear that we've been able to meet your expectations, and we genuinely hope you'll continue to shop with us in the future. We're committed to maintaining the high standards you've come to expect from The Hip Store, and we look forward to serving you again soon.

If you have any further questions or immediate concerns then please do let me know.

Kind regards,
Georgia,
The Hip Store Customer Care.

Rated 5 out of 5 stars

As always coureous and efficient…

As always coureous and efficient staff.great service.

May 7, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Steven,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Review Team.

Rated 5 out of 5 stars

Bought some adidas Spezial shoes

Bought some adidas Spezial shoes , absolutely mint , they have all sold out now , so I’m chuffed I got a pair

May 5, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Jason,

Thanks for the 5* review!

I am delighted to hear that you are happy with our service and product.

We hope that you continue to shop with us.

Regards,
Farhan,
HIP Store Online Reviews Team.

Rated 5 out of 5 stars

Staff really helpful and efficient.

Staff really helpful and efficient.

April 17, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi James,

Thank you for taking the time to share your positive experience! We're thrilled to hear that you were happy with our service and that our team was able to exceed your expectations.

Many thanks,
Sidrah.

Rated 5 out of 5 stars

Always a good bargain to have and great…

Always a good bargain to have and great quality clothes 😁

April 16, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi John,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Review Team.

Rated 5 out of 5 stars

Nice range of quality ('preppy') products

Nice range of quality products, well-designed online shop and pleasant in-store experience.
The HIP store is one of my go-to suppliers for Beams+ (mainly Oxford shirts), Universal works (variations of the timeless baker's jacket), and various other one-off items. Helpful and friendly staff in-store for advice as well as potential refunds as and when needed.
Disclaimer: my go to styles are more old school and traditional as I'm not into FOMO-driven designer brands or fashionable streetwear.
The book 'Ametora' by W. David Marx is also partly helping me to understand and appreciate the wider range of styles that shops like HIP cater for. So this review is a definitely plug to encourage the masses to go and by more Beams+ products, rather than many of the all-too-common high street labels that stores like HIP tend to avoid. Long live Ivy-inspired Japanese clothing.

April 2, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Ian,

Thank you so much for taking the time to leave such a wonderful review about your recent experience with us. Your positive feedback truly means the world to our team, and it's incredibly rewarding to know that we've met your expectations.

Many thanks,
Sidrah,
Hipstore Team.

Rated 5 out of 5 stars

Parfect as always!!

March 17, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Dear Wayne,

I wanted to reach out to thank you for taking the time to leave us a fantastic 5-star review regarding your recent order.

I hope you're delighted with your purchase and that it serves you well. Have a lovely day!

Kind regards,
Farhan,
The Hip Store Online Reviews Team.

Rated 5 out of 5 stars
HIP - Leeds logo

Reply from HIP - Leeds

Dear Lee,

My name is Georgia from The Hip Store Customer Care.

I hope this message finds you well. I wanted to reach out to express how pleased we are that you're happy with your recent purchase from us. Your satisfaction means the world to us, and it's wonderful to hear when our customers have had a positive experience.

We truly hope you'll consider shopping with us again in the future. At The Hip Store, we're constantly working to bring you the latest styles and quality products, and we'd love to be your go-to destination for all your fashion needs.

If you have any further questions or immediate concerns then please do let me know.

Kind regards,
Georgia,
The Hip Store Customer Care.

Rated 5 out of 5 stars

Great Service

Great Service, and fast delivery.

March 15, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Kelm,

Thankyou for contacting Hipstore team. We appreciate your feedback, and glad to hear your experience. If you have any questions do reach out.

Many thanks,
Sidrah,
Hipstore Team.

Rated 1 out of 5 stars

Truly shocking experience

Truly shocking experience. Made an order on the 21st February for store pick up. Sent a message to customer services on the 3rd March to see what the status of my order was..only to be told that the order had been in the store since the 23rd and ready.
I would have no confidence in ordering from them again.

March 5, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Dan,

Thank you for taking the time to leave a review.

I am sorry to hear that our level of service has not met your expectations on this occasion.

I will pass your feedback to the relevant department for future improvements.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Reviews Team.

Rated 5 out of 5 stars
HIP - Leeds logo

Reply from HIP - Leeds

Hi John,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Review Team.

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always.

First class service. Excellent product. No problems at all

February 28, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Chris,

Thanks for the 5* review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Farhan,
HIP Store Online Reviews Team.

Rated 5 out of 5 stars

Great garment (jacket) easy ordering

Great garment (jacket) easy ordering, fast delivery cannot fault at all. Excellent! Will order again....

February 20, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Neil,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Review Team.

Rated 1 out of 5 stars

Sent only half my order

Sent only half my order, in the wrong size and aren’t replying to emails. So yeah - really bad

February 10, 2026
HIP - Leeds logo

Reply from HIP - Leeds


Hi Carl,

Thank you for taking the time to leave a review.

I am sorry to hear that there is an issue in your delivery.

I have sent you an email to resolve the issue. If you have any further concerns please reply to that email.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Reviews Team.

Rated 5 out of 5 stars

HIP Leeds - great shop & service

HIP Leeds is just the best store - with the flair of many fine brands exceptional service (not pushy but there when you need it) … I travel to Leeds frequently from N Ireland and try to visit and shop every time!

January 17, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Chirpy,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Review Team.

Rated 5 out of 5 stars

5 star service as always

5 star service as always! 10/10

January 16, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Hi Rhodesy,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Hip Store Online Review Team.

Rated 5 out of 5 stars

Ordered some new balance trainers they…

Ordered some new balance trainers they were in the sale ordering was easy delivery was fast great trainers lovely fit so kept them good buy with £40 off

January 3, 2026
HIP - Leeds logo

Reply from HIP - Leeds

Dear Helen,

My name is Georgia from The Hip Store Customer Care.

I hope this message finds you well. I'm delighted to hear that you're pleased with your recent order!

We're thrilled that your shopping experience with The Hip Store has been a positive one.

We very much hope to welcome you back for future purchases and look forward to serving you again soon. Should you ever need any assistance or have any questions about our products or services, please don't hesitate to reach out to our Customer Care team.

Kind regards,
Georgia,
The Hip Store Customer Care.

Rated 1 out of 5 stars

Where is my order

Ordered on 8th dec for click and collect

Where is my order ?

EDIT

Now after getting in touch with them, they have deciced to tell me the shoes were out of stock the whole time and that they are going to refund me. Bare in mind I haven’t hear a single thing from them until I said something. Absolutely Fu***ng useless company, will not order anything from them online ever again

December 21, 2025
HIP - Leeds logo

Reply from HIP - Leeds

Hello.

I hope you are well, thank you for taking the time to leave your review.

I have reached out via email to discuss this with you, we apologise for any inconvenience caused.

Kind regards,
Georgia
The Hip Store Customer Care.

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