Nice range of quality products, well-designed online shop and pleasant in-store experience. The HIP store is one of my go-to suppliers for Beams+ (mainly Oxford shirts), Universal works (variation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered few products and I had to follow up twice to get an update on the order. And after when I get confirmation that they are ready to collect the store was permanently closed.I then raised reque... See more
Company replied
Sad to see hip go. Always amazing a Leeds institution 💗
Company replied
HIP Leeds is just the best store - with the flair of many fine brands exceptional service (not pushy but there when you need it) … I travel to Leeds frequently from N Ireland and try to visit and shop... See more
Company replied
Company details
About HIP - Leeds
Written by the company
Shop Mens
Shop Footwear
Shop Clothing
Shop Latest
Download The App
About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Lane, LS1 6DS, Leeds, United Kingdom
- 0113 245 0652
4.2
Great
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HIP - Leeds
Hi Steven,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Bought some adidas Spezial shoes
Bought some adidas Spezial shoes , absolutely mint , they have all sold out now , so I’m chuffed I got a pair
May 5, 2026
Reply from HIP - Leeds
Hi Jason,
Thanks for the 5* review!
I am delighted to hear that you are happy with our service and product.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Reply from HIP - Leeds
Hi James,
Thank you for taking the time to share your positive experience! We're thrilled to hear that you were happy with our service and that our team was able to exceed your expectations.
Many thanks,
Sidrah.
Always a good bargain to have and great…
Always a good bargain to have and great quality clothes 😁
April 16, 2026
Reply from HIP - Leeds
Hi John,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Nice range of quality ('preppy') products
Nice range of quality products, well-designed online shop and pleasant in-store experience.
The HIP store is one of my go-to suppliers for Beams+ (mainly Oxford shirts), Universal works (variations of the timeless baker's jacket), and various other one-off items. Helpful and friendly staff in-store for advice as well as potential refunds as and when needed.
Disclaimer: my go to styles are more old school and traditional as I'm not into FOMO-driven designer brands or fashionable streetwear.
The book 'Ametora' by W. David Marx is also partly helping me to understand and appreciate the wider range of styles that shops like HIP cater for. So this review is a definitely plug to encourage the masses to go and by more Beams+ products, rather than many of the all-too-common high street labels that stores like HIP tend to avoid. Long live Ivy-inspired Japanese clothing.
April 2, 2026
Reply from HIP - Leeds
Hi Ian,
Thank you so much for taking the time to leave such a wonderful review about your recent experience with us. Your positive feedback truly means the world to our team, and it's incredibly rewarding to know that we've met your expectations.
Many thanks,
Sidrah,
Hipstore Team.
Parfect as always!!
March 17, 2026
Reply from HIP - Leeds
Dear Wayne,
I wanted to reach out to thank you for taking the time to leave us a fantastic 5-star review regarding your recent order.
I hope you're delighted with your purchase and that it serves you well. Have a lovely day!
Kind regards,
Farhan,
The Hip Store Online Reviews Team.
Reply from HIP - Leeds
Dear Lee,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I wanted to reach out to express how pleased we are that you're happy with your recent purchase from us. Your satisfaction means the world to us, and it's wonderful to hear when our customers have had a positive experience.
We truly hope you'll consider shopping with us again in the future. At The Hip Store, we're constantly working to bring you the latest styles and quality products, and we'd love to be your go-to destination for all your fashion needs.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
The Hip Store Customer Care.
Reply from HIP - Leeds
Hi Kelm,
Thankyou for contacting Hipstore team. We appreciate your feedback, and glad to hear your experience. If you have any questions do reach out.
Many thanks,
Sidrah,
Hipstore Team.
Truly shocking experience
Truly shocking experience. Made an order on the 21st February for store pick up. Sent a message to customer services on the 3rd March to see what the status of my order was..only to be told that the order had been in the store since the 23rd and ready.
I would have no confidence in ordering from them again.
March 5, 2026
Reply from HIP - Leeds
Hi Dan,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
I will pass your feedback to the relevant department for future improvements.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Reviews Team.
Great service and staff friendly
March 5, 2026
Reply from HIP - Leeds
Hi John,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Fantastic as always
Fantastic as always.
First class service. Excellent product. No problems at all
February 28, 2026
Reply from HIP - Leeds
Hi Chris,
Thanks for the 5* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Great garment (jacket) easy ordering
Great garment (jacket) easy ordering, fast delivery cannot fault at all. Excellent! Will order again....
February 20, 2026
Reply from HIP - Leeds
Hi Neil,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Sent only half my order
Sent only half my order, in the wrong size and aren’t replying to emails. So yeah - really bad
February 10, 2026
Reply from HIP - Leeds
Hi Carl,
Thank you for taking the time to leave a review.
I am sorry to hear that there is an issue in your delivery.
I have sent you an email to resolve the issue. If you have any further concerns please reply to that email.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Reviews Team.
Reply from HIP - Leeds
Hi Sadiku,
Thank you for getting in touch. We appreciate your feedback. Thank you for leaving time for your review.
Kind regards,
Sidrah.
HIP Leeds - great shop & service
HIP Leeds is just the best store - with the flair of many fine brands exceptional service (not pushy but there when you need it) … I travel to Leeds frequently from N Ireland and try to visit and shop every time!
January 17, 2026
Reply from HIP - Leeds
Hi Chirpy,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Reply from HIP - Leeds
Hi Rhodesy,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Ordered some new balance trainers they…
Ordered some new balance trainers they were in the sale ordering was easy delivery was fast great trainers lovely fit so kept them good buy with £40 off
January 3, 2026
Reply from HIP - Leeds
Dear Helen,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I'm delighted to hear that you're pleased with your recent order!
We're thrilled that your shopping experience with The Hip Store has been a positive one.
We very much hope to welcome you back for future purchases and look forward to serving you again soon. Should you ever need any assistance or have any questions about our products or services, please don't hesitate to reach out to our Customer Care team.
Kind regards,
Georgia,
The Hip Store Customer Care.
Where is my order
Ordered on 8th dec for click and collect
Where is my order ?
EDIT
Now after getting in touch with them, they have deciced to tell me the shoes were out of stock the whole time and that they are going to refund me. Bare in mind I haven’t hear a single thing from them until I said something. Absolutely Fu***ng useless company, will not order anything from them online ever again
December 21, 2025
Reply from HIP - Leeds
Hello.
I hope you are well, thank you for taking the time to leave your review.
I have reached out via email to discuss this with you, we apologise for any inconvenience caused.
Kind regards,
Georgia
The Hip Store Customer Care.
Great quality trainers, excellent customer service
Was really pleased to find the trainers I'd been eyeing up for ages at a massive discount. Ordered online one day, they arrived the next, look great and make my feet very happy. I will definitely buy from Hip again.
December 19, 2025
Reply from HIP - Leeds
Hello Samantha,
I hope you are well.
We are delighted to hear you are happy with your item along with the discounts we offer!
We hope you shop with us again in the future.
Kind regards,
Georgia,
The Hipstore Customer Care.
Easy to use
Easy to use website and always code friendly which works in this day and age. Items turned up quick and overall not disappointed. Used Hip before and will continue to use them.
December 11, 2025
Reply from HIP - Leeds
Hi Neil,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.