I couldn’t be happier with my rusty steel edging. The product is extremely well made, feels solid and durable, and looks even better in real life than in photos. Installation was straightforward, and... See more
Company replied
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Review summary
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Based on these reviews
Not only do The Ideal Garden Shop have quality products, are super competitive in price and dispatch next day, their customer service is amazing. The courier lost the delivery and made such a dog’s... See more
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The product was just as described and their website and ordering process were first-class; really could not have been better. We needed a lawn edging solution for the creation of a new pebbled area... See more
Company replied
The product was as described, seems robust, was easy to connect the lengths - despite what some reviewers said. I also bought the fixing pins, which look a great deal - quite long, should hold the edg... See more
Company replied
Company details
Written by the company
Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.
The Ideal Garden Shop
Written by the company
- We're commited to our customers!
- The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.
Contact info
Unit 14 Calves Lane Yard, SL0 0LU, Iver, United Kingdom
- 08004488123
- sales@theidealgarden.com
- www.theidealgarden.com
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and good customer experience
Great range of edging in many colours and sizes. The new tool is very handy when folding the joining lugs. Helpful advice from Elisa before ordering to help in choosing the correct parts. Prices very competitive and delivered ahead of schedule
April 13, 2026
This is an excellent product have used…
This is an excellent product have used several times before, also great company to deal with, very prompt delivery
April 6, 2026
Prompt delivery
Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, creating raised vegetable beds with gravel paths. Pleased with the core edging and like the tool that is for pulling the tabs through much easier than useing long nose pliers. Would not hesitate recommending this company and core edging.
April 12, 2026
Reply from The Ideal Garden Shop
Thank you, Glennis! We appreciate the review.
Great product at a great price!
Great product, easy to install, looks great, and arrived quicker than expected. To add to all of that, great value for money too!
April 12, 2026
Reply from The Ideal Garden Shop
Thank you!
Reply from The Ideal Garden Shop
Thank you, Ieuan. We appreciate it!
Prompt delivery
Prompt delivery. Strong mailable product, looks good in my garden. Very pleased and will be buying more
April 3, 2026
Reply from The Ideal Garden Shop
Thank you for your review, Kevin!
Reply from The Ideal Garden Shop
Thank you, Neil!
Reply from The Ideal Garden Shop
Thank you, Adrian!
Perfect edging
Ordered Cor-Ten steel edging from The Ideal Garden for an Easter Garden Project. Cannot recommend highly enough! Delivery was prompt, and the product is SUPERB! It's not cheap but it is so worth it. Very easy to install and looks SO professional. Very very impressed and are so pleased we chose this product.
April 4, 2026
Unprompted review
Reply from The Ideal Garden Shop
Thank you for your review, Trudi! So pleased to see you happy with it all.
Fabulous!!
Ordered on Bank Holiday Monday delivered on the Wednesday, installed on the Saturday by myself and my husband looks fabulous! So pleased
April 6, 2026
Reply from The Ideal Garden Shop
Thank you, Sara! Pleased to see you happy with the results.
The product was as described
The product was as described, seems robust, was easy to connect the lengths - despite what some reviewers said. I also bought the fixing pins, which look a great deal - quite long, should hold the edging in place for years.
April 6, 2026
Reply from The Ideal Garden Shop
Thank you, Kevin!
I have only rated 2 not because of…
I have only rated 2 not because of Ideal Garden but the delivery company DHL let them down.
We paid for a Friday am delivery, DHL did not deliver but said there had been a delay, Ideal Garden were very apologetic and refunded the am delivery and contacted DHL, we then received an email to say delivery would be on the Saturday...however we did not receive the item until Monday after 3pm....not Ideal garden's fault but this rating is based on the whole order / delivery process.
April 5, 2026
Reply from The Ideal Garden Shop
Hi Steve, We are so sorry to hear this. We know how frustrating this is! We always do our best to get our orders ready for dispatch on time - sometimes our usually reliable couriers fall short. We appreciate the review as it's always handy to know how our couriers are doing, and we will take this on board. Have a lovely day!
Product not as expected
The Gravel Grid is not one 1.2m length as I expected but two shorter sections connected by membrane with a gap in the middle so your stones fall out of there. The measurements are not of the grid but the membrane which extends beyond the grid and the grid is shorter. I wanted the grid to put my 1.2x0.6m raised metal beds on but the grids were too short leghtwise. Very disappointing. Other than holding the two grid parts together I am not sure what the very thin, almost seethrough white membrane is meant to achieve, it sure wouldn’t stop any weeds. The close to £20 delivery charge is outrageous. I assumed it was classed as a large parcel and hence expensive due to the length but the grids were folded in half and the parcel was hardly a particularly big size. I recently ordered modular metal raised beds from another company which were in a parcel of similar size and delivery was free. Communication was poor. After notification that item was despatched no further information received from delivery company re delivery date and time window. Tracking provided didn’t work. Parcel was a day late and when I tried to contact The Ideal Garden via their website form no reply was received. Positives - despite being a day late delivery was fast, two days. Using the grids made for a more stable surface to walk on between the raised beds than using gravel alone.
April 2, 2026
Reply from The Ideal Garden Shop
Thank you for your feedback regarding your recent order. I’m sorry to hear that you were left feeling unhappy with your experience, and I appreciate you taking the time to share your concerns.
I understand that you felt unsure about how the system works and that this led to the impression of being mis-sold. Had you contacted us at the time of ordering, we would have been more than happy to guide you through the process and answer any questions to ensure complete clarity before purchase. Our website is also designed to be clear and informative, with a comprehensive FAQ section to support customers in making the right decisions.
In relation to the £20 carriage charge, this is a standard delivery cost applied to this particular product. While we appreciate that some suppliers may offer free delivery, our pricing structure reflects the quality of service and logistics involved in getting goods to you safely and efficiently.
Regarding the delay to your delivery, this was unfortunately due to the increased volume of freight moving over the Easter period. While we always aim to meet our delivery commitments, occasional delays during peak times can occur, and we apologise for any inconvenience this caused.
We are sorry that your overall experience did not meet expectations. However, we do believe that much of this could have been resolved quickly had we had the opportunity to assist you directly at the time.
Should you have any further questions or require any assistance going forward, please do not hesitate to get in touch — we are always here to help. Kind Regards, Wendy
Quality lawn edging at competitive…
Quality lawn edging at competitive pricing supplied by pleasant, professional staff.
March 29, 2026
Reply from The Ideal Garden Shop
Thank you, Anton!
Product still hasn’t arrived
April 5, 2026
Reply from The Ideal Garden Shop
Hi Neil, we are so sorry that your product took so long to arrive. We strive to get our products out on time; sometimes our couriers fall short, and we apologise on their behalf!
Excellent product and great service panel of lawn edging was damaged on…
One panel of lawn edging was damaged on receipt. Spoke to Elisa and she immediately arranged a replacement. Great service- thanks.
Product which I have used before is excellent.
April 4, 2026
Reply from The Ideal Garden Shop
Thank you for your kind review, Malcolm! I've passed this onto Elisa as well - we really appreciate it :)
Reply from The Ideal Garden Shop
Thank you, Kester!
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