The iT Store Reviews 407

Good value for money for second hand products but most of all excellent customer service both at purchase and for any follow up queries. All the staff are extremely knowledgeable but can explain tech. things in an easily understood way to non tech folk!

A truly amazing service. An absolute lifesaver for what I needed

Excellent service!!! Really friendly workplace who asses your needs and really look out for you. I would recommend to anyone

Very knowledgeable staff, excellent service and very competitive pricing. I needed a repair to my iPhone, all done within 1.5 hours. I certainly recommend them

I have visited the IT Store twice and received great assistance with software problems on my MacBookPro by helpful, knowledgeable and friendly staff. On the second occasion, it was a problem with a printer so this involved a home visit as access was needed to my wifi network and the help I received again was excellent. My only regret was that I had not bought my new MacBook from IT Store in the first place.

Excellent service. Absolutely outstanding. Quickest turnaround ever and professional, friendly staff. MacBook is repaired and has a years guarantee. Couldn’t be happier - would highly recommend.

Brilliant staff, so helpful and knowledgeable who don’t try to sell you the most expensive item in the shop but the one that really suits what you want. So much better to by preloved at a reasonable price. We always shop there and we are always completely satisfied.

Recently went to them with a broken refurbished macbook I bought from amazon (do not recommend) and I know nothing about laptops and they very easily could have asked me to get whatever was broken fixed but instead they told me not to investigate it and ruin my warranty and send it back to wherever I got it from. I then bought one of their refurbished macbooks this week and for the price I paid (£199) it works great and you wouldn’t know how cheap it was. Not to mention their shop is very friendly and welcoming and you can feel confident they know what they’re talking about.

Very user-friendly. Prompt and good value

As a complete novice it was great to be in the hands of experts nothing was too much trouble IT swapped my contacts and talked me through my new toy
I am having great fun exploring this (to me) new technology
Graham

Super helpful and super knowledgable Mac Experts
The Mac I'm typing this on comes from The iT Store. It was a great value refurb in great condition. They also did a fantastic job of taking the good parts from two battle damaged 2015 MacBook Pros and turning them into one good one for my 12 year old son. They are a mine of information on all things Apple and are great at weighing cost/benefit of any repairs. Recommended.

I went to the iT Store for an assessment of my laptop after it was damaged by a terrible repair shop and the guys were very very helpful, professional and friendly. If you have any problem with your Apple electronics I strongly recommend to go to this shop!!
Thank you!!!!!

Fantastic service from the iT store on Burgate. Oliver and Taylor were a great help to me after getting completely ripped off/scammed by one of those "phone repair and vape shops" on the high street. Expensive lesson. Anyway, Oliver and Taylor spent a lot of time helping me and gave me a good deal on some products that I am now very happy with. Thanks guys, will happily return if I ever need IT-related service in the future. Highly recommend this shop.
Kind regards, Heather Lilly

Brilliant support and totally saved us when the company Mac died. Neil and the team are excellent and highly recommend both their repair and support and their computer sales.

I had a problem with my iPad and went to the IT store in Canterbury. They were so helpful thank you so much for sorting my problem out.

Not being fully tech savvy myself, these guys were able to best guide me for my tech needs and assist in the repair and retrieval of data. I will definitely return to the I.T. Store.

really helpful advice. Listened to what I needed and offered a really good solution for a great price.

I had great service and advice and the assistants were knowledgeable and careful to explain to me what I needed to know.

IT Store solved usb port problem and tried their best to solve Touch Bar issue with a recon. keyboard, (which may happen in the future, saving me £400 compared to Apple). They will be first port of call if other problems crop up in the future.

I bought a reconditioned iPad. It’s been brilliant. Good as new. Fantastic value. More importantly for me as a totally incompetent IT nitwit in his 80s, I have always received friendly, expert advice whenever I have needed it, and I have never felt patronised. All the staff are terrific.