The Journal Shop Reviews 

Ordered a hard to get mechanical pencil - I stupidly forget to check the mailing address - an old one - dropped a note to Carla and she sorted it all out instantly. It’s so important to know there are really effective humans behind the slick digital interface - so really well done Journal Shop - I shall be returning!

Accidentally ordered the wrong thing, emailed late evening, the next morning they got straight back to me, and worked with me to get the right item. I was very impressed with the punctual responses. Rebecca was the person who helped me, incredibly impressed with the professionalism and speed of their support. A****

I think this is my third or fourth order from the journal shop. I absolutely love what they sell and keep returning to buy more!

For my most recent order there was an item out of stock. The team contacted me via email straight away and offered a refund or alternative. I asked about what alternatives were available and received a reply within the next 15 minutes. I was happy with the alternative they came up with and was notified that they would be posting my order that day.
I was also instructed on how I could be updated on stock in the future.

Overall fantastic customer service and I'm looking forward to receiving my order.

Cannot recommend highly enough!!

It is my first time ordering from the Journal Shop and it certainly won’t be the last. There was a small issue with Royal Mail not updating the shipping info for a few days and I got a little concerned. My issue was resolved within a few hours and the company were so helpful and prompt with getting back to me. Highly, highly recommend!

The Journal Shop is, without doubt, the best stationery shop and provider I have ever used before. The fabulous choice of items in stock is amazing and all the best paper, journals, pens and EVERYTHING!!!
Their customer service is second to none and very personal and it is much appreciated . Will always purchase all my stationary needs from THE JOURNAL SHOP . Thanks everyone there.

Wonderful customer service

Fantastic customer service for the very one time one of the pens didn't perform as expected. I am a regular costumer and I could not be happier!

I made a purchase on the website and although I am located in the United States, the turnaround time for the item being shipped was great. Also, when I asked a question via their email customer service, they responded within 24 hours and provided all the information I needed.

Good range of items and some unusual brands. Service from them has been very good, on time and well packed.
However, be prepared for constant marketing emails from them. Far too many that made me unsubscribe after one week.

Great products, really quick delivery and I am very impressed with the quality. I would buy from them again

Beautiful products and the service is always excellent. One of my favourite places to shop.

Very helpful and lovely customer service & quick delivery! I will be shopping from them again for sure. Thanks!

I had an issue about shipping, which was actually due to my misunderstanding, but Rebecca at customer services resolved it with me most helpfully. It's refreshing to have a person on the other end, rather than an automated response. Rebecca was great and the company's products are lovely!

Excellent customer service when the delivery company messed up. They were very helpful, immediately refunded the shipping cost without even being asked, then went out of their way to follow up with the delivery company. Very happy with The Journal Shop.

I had a few issues with my order but the customer service team, particularly Lana, was absolutely excellent at helping ever step of the way! Extremely fast communication too. Thank you.

I had a great experience! I put in the wrong shipping address by accident and didn’t think they’d be able to change it. A lovely lady, Chantelle, fixed it for me and refunded my shipping (because I put in an address abroad) the morning I emailed. She was very helpful! Everything arrived on time and in perfect condition

Love the Journal Shop. I have been a repeat customer for a long time. Never had one issue with their service, always prompt delivery and a vast range of stationary! Highly recommend!

Recently ordered from the store for the third time and as before the items arrived promptly and well packaged. No issues whatsoever. I have not used the customer service as there was no need for that. Just wanted to add my two cents in case you are considering to order from JS and are concerned about the negative reviews. I would definitely order again.

I had a small issue with one of the Kokuyo items in my order and I flagged it a few days after delivery. Heard back within the day and The Journal Shop sorted it out straight away. The girl who helped me was polite and genuinely apologetic, which made all the difference. I was refunded promptly and told I could keep the item too, which was a really nice gesture. Lovely store and friendly customer service.

I would give 0 stars if I could. I made an order that recently shown it had been delivered, though from the photo shown in the tracking it clearly hadn't as the person collecting it was not me and doorway completely different from my home. It did, however, have a similar door colour to mine which I explained to the Journal Shop on why maybe the delivery man may have got confused. I then got a message from someone named ''Chantelle'' who took a photo of my house building and sent it to me in their email reply and zoomed in on my door saying that it matched and essentially saying I lied. Not only was it shocking that the company went to such efforts to look up where I live and and send me evidence of them overstepping professional boundaries with my personal information abilities online, I was treated with such hostility and contempt when I am not even at fault.

I am now at a loss for quite a large sum of money and honestly, something about the way they conduct their responses and handle their business seems very unprofessional and inappropriate- definitely not in line with expected business standards. Several other customers have seemed to have similar experiences on TrustPilot and I should have checked there first. If you do order with them, please beware that they will look up your address, send you a creepy photo of your house and door and basically reference your personal details in a way that is really inappropriate and can be quite alarming and distressing. Luckily I have a friend in the legal profession to help me out so I can handle it, but I do feel for others who do not have the experience- they are clearly confrontational and overly aggressive in counteracting their customers who have any complaint in a very unprofessional way ( crossing professional boundaries/inappropriate and unsettling messages/pictures to you to make you back down on your claim). Was honestly really uncomfortable by the whole situation. They also seem to filter any negative reviews you may post on social media e.g Instagram so they seem like a trusted source, buyer beware.

I also see a lot of very obvious positive fake reviews here btw, so please don't fall for this everyone.