The Journal Shop Reviews 

I ordered a fountain pen. They sent the box and no pen. Absolute con

I’d really appreciate if I pay for next day delivery it comes the next day, ordered the items on a Friday, they always have ‘order by x time to get it tomorrow’ I paid the extra and did that and the order didn’t arrive over the weekend ( I thought ok maybe they just don’t deliver on weekends, I shouldn’t have paid on a Friday my mistake) it is now Wednesday and my order just arrived. I also purchased a few more items using next day delivery thinking this was just a one off mistake again did not arrive the next day. If you can’t do next day don’t offer that to customers.

Great Company. My order arrived the next day, well packed with plenty of updates from the courier.
All the items were fantastic and I am looking forward to using them.

Ordered from The Journal Shop a couple of times now, my orders arrived well packed and as expected on both occasions. Appreciated the friendly customer service on my last order, the lady on the phone went above and beyond to ensure my order was sent out by next day delivery even though I missed the cut off. Would recommend.

Amazing Black Friday deals, customer support was helpful when I had to return an item even though I had used it, they took it back without any fuss. Would recommend to anyone who enjoys using nice stationery especially from Japan and Korea.

Amazing product selection, I have found some real gems on this site over the years. Customer service has always been professional, friendly and responsive. I get my Hobonichi here every year.

I ordered a 24,95€ notebook, a small one (A5), payed 20€ for the shipment thinking that duties are included since it's a 20€ shipment of a small notebook. And now I'm asked to pay 27,75 in duties. And the solution was..."we understand your frustration, and we are sorry" Nothin in terms & condition mention shipment to Europe.

I wish I could give them 0 stars! Never ever buy anything from this shop. Because god forbid you need to refund or return an item! I’ve been waiting a month and they keep saying sorry our warehouse is busier than usual. The customer service rep is lovely but this is just unacceptable. On top of that if you want to return an item you have to pay for the postage yourself and I’ve been waiting so long for a refund that the tracking number is no longer valid!

Ordered here twice already and positive experience so far. They're well packed and delivery was quick. I love the planners here, something you can't get in most stationery shops here in the UK.

I have had nothing but positive experiences shopping here. I just ordered something late as a gift and when I emailed to ask if they could prioritise it they were straight back to me with a promise to get it in the post today with two day delivery at no extra charge. They have a great range of products and there is the joy of dealing with real, named people and an independent business instead of one of those massive online e-commerce shops where no one cares.

Made an order and got delivered the wrong items. Reached out to customer service who said they'd investigate the issue but complete radio silence since then. Pretty disappointing because I'd heard good things.

Save yourself the hassle and use another store.

Had wonderful experience with buying a Traveler’s Notebook. Was priced much lower than most other places.

Came quickly and packaged nicely.

This is a brilliant stationery store and they have an impressive range of items available. I’ve purchased a few traveler’s notebooks and hobonichi planners throughout the years and have loved my products and experience with the company. Would highly recommend!

The BEST stationery shop! Lovely member of staff spent about an hour with me discussing the various merits of the Hobonichi and Hightide planners that I had been looking at online. Incredibly helpful - I’m super impressed.

I really love this company. Been using for years - to buy the travellers notebooks and hobonichi diaries. They stock really interesting things and the service is always excellent!

Really great service and interesting products. Recommended

Great range of journaling products, the best in the UK. Reasonable prices and great shipping rates. I really like their loyalty scheme too, makes me want to shop with them more often!

Love this shop, easy to use, interesting products and great service. Thanks guys.