The Kind Pen Reviews 89

I bought a Covert vaporizer and it leaked. They honored their warranty and sent me another one but it leaked too. They sent yet another one but made me pay for the shipping this time and it also leaks. They refused to exchange it with a different model and say they will charge me for the replacement shipping if I get another one. That would be number 4.

They implied that i'm doing something wrong and it's not their product that's the problem. Because they haven't gotten reports of the same problem they implied that I must be lying! I have told them that If they issue me a return label, I'll happily send them all back but they won't do that. This wasn't an El cheapo vaporizer and I ordered from them specifically because they had a warranty. Avoid this company like the plague.

UPDATE: The battery has never been an issue. Multiple cartridges have leaked in three different units. They leak in my pockets and on the table. When you pick one up, they get you all sticky! Why the vent hole is directly under the cartridge, I have an a clue but it's a recipe for leaking. I haven't over tightened or under tightened the cartrididges. For $35, you should get a unit that works and doesn't have a designed defect.
UPDATE 02-01-2024: The company refuses to honor the warranty nor give me a refund. Even though I tried four new cartridges made by three different makers in the three separate units that they sent me, they all leaked out the hole in the bottom. The hole is directly under the cartridge and when the oil gets hot, it sputters and bubbles through the little hole. But Kind Pen claims that all of the cartridges must have bad and there's nothing wrong with their product. Buyer, beware. Their so-called warranty is a joke.

The slim Kind Pen is a ONLY a functional stylus. However, the product specifically offered by the company "The Kind Pen" (as opposed to the actual manufacturer that appears to be a brilliant... manufacturer) is a total disaster. Also, their customer service is non-responsive and rude... You will likely have to seek refunds using your bank. Do not purchase this device, and be wary about everything else that this company has to offer.

There are multiple issues:
- the pen leaks from the first use
- it is impossible to use the slim Kind Pen (dead on arrival)
- the battery lasts only a few minutes
- consumer privacy (privacy violation, product names and trackable information publicly displayed on USPS tracking label)

CCed and contacted also: FTC, Consumer Reports

If you are unhappy with your purchase and any business is not cooperating (FTC complaints, Consumer Reports, etc.)

ANTITRUST at ftc dot gov
consumerreports dot org
reportfraud dot ftc dot gov

Business names:
The Kind Pen
TKG LLC

1. Address found on BBB:

TKG LLC
The Kind Pen
15-17 S 7th Ave Ste M2a
Long Branch NJ
07740-6520

2. Address found on Google Maps:

TKG LLC
The Kind Pen
1808 Brielle Ave
Ocean Township NJ
07712

Their customer service and shipping is terrible. Products are alright I'll be honest but don't order from th site.