THE LEAK DETECTION COMPANY Reviews 

1,303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and office teams for their exceptionally prompt responses, thorough leak investigations, and consistently polite demeanor during stressful situations. Reviewers deeply appreciate how technicians explain the diagnostic process clearly, offer useful advice, and always leave the property wonderfully neat and tidy. However, some customers also noted that the professional diagnostic services can sometimes be quite expensive relative to the short time spent. A few consumers felt that these steep financial costs were particularly difficult to swallow when the underlying issue unfortunately remained completely unresolved after multiple hours.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are punctual, polite, and thorough in... See more

Staff

Customers had positive experiences with staff, highlighting prompt communication and professional support... See more

Price

Users describe ambiguous interactions with price, noting that while the service is undeniably expensive and... See more

Response time

Consumers find the response time to be extremely positive, praising the fast communication and quick replies... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

Great service and quick responses from both engineer and office staff to arrange a visit. Engineer was comprehensive and very thorough, but also incredibly clear in explaining each step. Follow up rep... See more

Rated 5 out of 5 stars

Easy to book an appointment over the phone and as non urgent we were happy to wait a few days for someone to come and sort out the problem which was a suspected pipe leak within a wall in th... See more

Company replied


Company details

  1. Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,303)

173 reviews in the last 12 months

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Rated 2 out of 5 stars

£1000 down with a "Hail Mary"

A very nice guy came out, but honestly, it was just too expensive. left me £1000 lighter without a fix. In fairness, his departing Hail Mary "let's see" what tomorrow brings did actually reveal the problem, but if it didn't, I would still be £1000 down without a fix.

February 6, 2026
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Dear Mr Dougall,
It's obviously disappointing to receive a 2 star review, despite our engineer successfully diagnosing a fault with your boiler.
Regarding our pricing, this was set out clearly to you in an email prior to you making a booking. Our engineer was at your property for 6 hours, during which time he thoroughly investigated a suspected leak on your heating pipework. This included use of thermal, gas tracing and dye testing. As your heating system is large, this unfortunately was not a quick process. Testing identified no leak on your heating pipework, but to rule out a boiler fault, dye was left in the system. This seems to have confirmed a fault, which unfortunately was not picked up on by a heating engineer.
I would be happy to discuss in further detail, and can be contacted on 01483310888 or by email admin@theleakdetectioncompany.co.uk.
Regards,
Kim Cheney - Director

Rated 2 out of 5 stars

My experience

It would have been helpful if the account was shared between the three properties as agreed rather than giving it to me. This puts me in a position of a debt collector. The quality of the wrok was very good.

January 30, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Mr Aston,
I'm glad we were able to successfully locate your leaks and you were happy with the service.
I have contacted you this morning to see if we can resolve the issue of billing. I understand our engineer did discuss with you on the day the option of splitting the payment over multiple cards.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

The engineer was puntual and polite

The engineer was puntual and polite. He carried out the task in hand professionally and did indeed find the cause of the leak. I would highly reccommend the service you provide. I am only sorry that you don't provide a service to repair the leak.

February 3, 2026
Rated 5 out of 5 stars

Clear communication, job done!

Clear communication, completed job with minimum of fuss.

Whilst the leak that was detected was fairly straight forward, the service in collecting all the supporting information and personal explanation of the leak and processes around it was fantastic.

February 2, 2026
Rated 5 out of 5 stars

A last resort

I contacted this company as a last resort. The engineer. Simon. said the issue was a flow one, not pressure. He did everything he could to locate the issue, which turned out to a bolt stuck in the pipe work that had probably been there since the flats were built 20 years ago. He wasn’t going to be beaten, replaced valves and pipes and I’ve had the first hot shower in years at home! Would highly recommend.

January 28, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. The leak was detected and repaired within half a day. Everything was explained clearly and the job was sorted quickly. Very happy.

January 21, 2026
Rated 3 out of 5 stars

Didn't find it good as i lacked…

Didn't find it good as i lacked confidence on the report submitted. No confirmation of exact leakage also i questioned what if i get the one detected and still problem not solved. Didn't get any answer.

January 19, 2026
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Reply from THE LEAK DETECTION COMPANY

Dear Sanjay,
Thank you for your review. I'm pleased to say our engineer did successfully locate your heating leak in your kitchen, under a section of kitchen units. Unfortunately, we were unable to expose the leak on the day as these units had to be removed and the worktops supported. This was discussed with you on the day, including other options to bypass the leak. Our findings were also detailed in our written report, with supporting photos, which was supplied to you by email.
Regarding the possibility of a secondary heating leak, our engineer did discuss with you that he was only obtaining positive results under one section of kitchen units. Of course, without first exposing and repairing this leak, we would be unable to confirm with 100% certainty that there are not additional leaks, although this seems unlikely based on the results we obtained.
Should you wish to discuss your job with me I'd be happy to help. Please call 01483310888 or email admin@theleakdetectioncompany.co.uk.
Regards,
Kim Cheney - Director

Rated 5 out of 5 stars

Would recommend

The engineer arrived on time , he explained what he was going to do after listening to my explanation of what had happened. He was efficient and solved the problem.

January 15, 2026
Rated 5 out of 5 stars

Really professional, friendly and efficient

Elliot was brilliant. Really professional, friendly and efficient. He found the leak relatively quickly but explained all the steps he was taking and was really helpful giving advice and outlining next steps for me. He went above and beyond staying to check my boiler was firing okay. Highly recommend.

January 16, 2026
Rated 5 out of 5 stars

Identifying and repairing an underfloor heating leak

The engineer methodically traced the central heating runs using a thermal camera, prior to using gas detection to identify the underfloor leak. Throughout he kept us informed of what he was doing and why.

Once the location was identified under a wood floor, he cut away a small section of the floor to reveal a leaking push fit joint. This was neatly repaired and the site left in a safe condition pending the drying / restitution work that will now be required.

After confirming that there were no other leaks, he re-commissioned the central heating system.

Overall the engineer was thorough, he communicated well, and his work was neat and tidy.

January 15, 2026
Rated 5 out of 5 stars

Great service

I was very happy with the results from the Leak Detection Company.
Andy was very professional, explained everything he was doing, found the leak in the heating and repaired it.
He work was very tidy and gave me a detailed report that I was able to use for insurance purposes.

January 8, 2026
Rated 5 out of 5 stars

Professional in every way.

Andy the engineer arrived on time and after a quick survey of the area in question started the track and trace process immediately. It took some time to locate the possible area of the leak in the central heating system. Access to exact location of the leak, which was underfloor, was difficult but Andy was determined to find and repair the leak which he succeeded in doing. I am most impressed in the professional way in which he dealt with all aspects of the work which was complicated and needed a lot of effort. I choose The Leak Detection Company after a review of other companies on TrustPilot and am so glad that I did. I recommend this company for all aspects throughout the entire process.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant experience

From the first moment of meeting the engineer I had immediate trust. He arrived exactly on time and came across really well; knowledgeable and personable. A real professional. He also clearly had a passion for his work, it seemed like almost a personal mission to find the leak.

The repair was a little complicated because we had to remove kitchen cabinets etc, and luckily our kitchen fitter was available. I'm no plumber, but the work the engineer did looked neat and tidy.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Jamie.

Had a really professional and competent experience with Jamie from the Leak Detection Company. On time, explained everything he did and gave comprehensive and suitable advice. Was very reassuring during a stressful time.

January 15, 2026
Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and professional throughtout. And in my case, the leak was traced and repaired. Highly recommended!

January 13, 2026
Rated 5 out of 5 stars

Would recommend

After receiving quotes from several leak companies, I was very happy we went with these guys in the end (persuaded by the good Trustpilot reviews and responsive admin).

Everything was very efficient, from booking the appointment to having the specialist round and receiving the report. Elliott, the attending specialist, was great, arrived promptly, was very thorough, and explained everything well. We received a detailed report the very next day. My only regret is that we couldn't have the leak repaired there and then (it was coming from a neighbouring property and we didn't have permission), as I'm sure they would have done a good job.

An expensive service for sure, but I feel it was worth the price paid. I would certainly recommend them to others.

January 12, 2026
Unprompted review

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