Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.
On domestic hot and cold leaks
The Bothy, Albury Park, Albury, GU5 9BH, Guildford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time, friendly, professional and efficient service. Good, clear communication from start to finish. Successfully located the leaking heating pipe and carried out the required repair.
Anthony, attended my property and was a true professional. He conducted his investigation carefully and methodically, and after 2 1/2 hours of tracing he located the leak, he then set about exposing and repairing the damaged pipework.
Great workmanship.
Punctuality - on time with appointment.
Very clearly explained the plan and actions
Very kind and friendly approach.
Thank you very much for sorting out the leak Jamie.
Very thorough and although didn’t find the leak on the day, it was visible the next day. Only draw back, this was Christmas Eve! This was no fault of the engineer but more the way our system had been installed.
Great service, identified and fixed the leak after we spent weeks worrying.
The engineer arrived on time, worked diligently, was clean, tidy and resolute. Unfortunately it all took longer than expected and although the leak was found, there was no possibility of fixing it without a builder to dig up the floor. I would definitely use them again
The engineer arrived on time, he was polite and courteous and kept us informed of everything he was doing and why,
We’ve had the privilege of using LDC’s leak detection service on numerous occasions, and they have consistently delivered an exceptional level of professionalism and thoroughness. Their pricing is transparent and clearly outlined, and the quality of their service makes them well worth the cost.
Whether it’s a large commercial job at a school or a minor leak in a home, you can always rely on LDC to identify the issue and, where possible, carry out the repair. We highly recommend their services and will continue to use them time and time again.
Elliott arrived on time, was very professional and thorough in his investigation. The leak was pinpointed and a very minimal amount of floor had to be taken up and excavated to solve the problem.
I would highly recommend this company and Elliott!
The guy that came out was thorough and honest. he answered all our questions, we felt he knew what he was doing and found our leak
Excellent job by Andrew. He was very professional and tried everything to find the culprit of our leak problem. I would recommend this company to anyone
Excellent company, professional, knowledgeable and trustworthy. They came out quickly and sorted out our issues here very efficiently as well as providing some impartial advice. I wouldn't hesitate to recommend them and use them again (hopefully that wont be needed though :)
Eliott was quick and explained the whole situation step by step.
Thanks
The Leak Detection Company, engineer Jamie who attend to investigate a leak in my property, was very professional and polite. He had shown great professionalism, knowledge and patience in explaining the diagnostics process and explained all actions he had taken every step of the way. I was extremely happy with the visit went. Jamie was able to identify the source of the leak which is exactly what I needed. Many thanks to Jamie at LDC.
On time, professional, insightful and clear in the explanation and the analysis.
After a few google searches i chose to go with the Leak detection company after good reviews .
I can honestly say i felt happy paying for the services as the leak specialist Simon was a pleasure to deal with. He was punctual polite and kept me informed of his actions whilst thoroughly investigating my property for an underfloor leak in a grade 2 listed property.
Simon used a variety of different methods to locate the leak and was 99% certain the spot we chose to dig was the right one and as this involved lifting a flagstone floor was a brave statement.
The leak was exactly where he had identified and he set about replacing the defective pipework.
I was honestly expecting a much more traumatic experience but Simon seemed pretty upbeat about the leak once we had identified the location.
Would not hesitate to recommend the service and 100% happy with the repair.
Thanks
Alan Pole
Found via Google search. Appoint booked quickly and came as agreed. Found the leak and fixed. Highly recommend
Thoroughly professional and methodical in detecting possible problems, giving clear explanation of actions taken. Totally satisfied with both the outcome and the friendly service provided by Andy.
AMAZING. They did not come. They did nothing, Because they made it perfectly clear that the issue was not bad enough to warrant their services.
They could EASILY have come, charged my hundreds of pounds for nothing. For this reason, for the integrity shown, I would give 6 stars if I could. Amazing.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.