The Little Lovebird Reviews 

Reply from The Little Lovebird

Jul 20, 2018

In answer to your review which we thank you for taking time to leave. I have looked into this and can see that you have mis read the estimated date for the despatching of your order, it is not 30days it is 30 Working days so that adds on at least 8 days to when you expected the order, as we do not work Bank Holidays or weekends. You were buying personalised items and were made aware at checkout, on your order confirmation of the time it would take for your order to be despatched. In this instance your order was estimated to be despatched on 17th July but you emailed me and I tried to help giving you the link to the FAQ which tells you on there the estimated date. I am sorry but you asked for the refund as you were on the understanding that we were not a proper company and you felt it was not a decent timeframe to have waiting and said you were unhappy with the time you had to wait and that you would go elsewhere so we issued the refund immediately as this was requested. We do not upset customers we work with customers to try and sort/help them so sorry if you are still not happy with us

Reply from The Little Lovebird

Jul 17, 2018

We have responded to your emails. We ask to allow for 2 working days for responses as we are only a small team and have hundreds of orders we are processing so we can not always reply immediately. We reply as soon as possible. We have had to investigate the parcel and now have found that it appears one of the Royal Mail sacks that we have had collected has been lost by Royal Mail. Behind the scenes we have been working hard to try to retrieve the parcels from Royal Mail. We therefore do not always have answers straight away as we have been waiting on Royal Mail to come back to us. This is no fault of ours and is fault of Royal Mail. You are not happy with our company and we do not want to cause you upset and stress close to your wedding as we do our best to help people however in this instance as you requested a refund and we do not wish you to wait any longer as you need items within 10 days we have therefore refunded you. Once again we apologise for the lost parcel with Royal Mail

Reply from The Little Lovebird

Jul 17, 2018

Dates are approximate and we do try to adhere to the dates but sometimes it is out of our hands if we have to wait on suppliers, however the team have dispatch your order as quickly as possible during this peak season

Sorry if you have received no reply to your emails as we have hundreds of emails per day and will always try to reply to these, sometimes our replies end up in the junk folder and are not seen by the customer

Reply from The Little Lovebird

Jun 21, 2018

We see you have put a review on Trust pilot regarding your order.

I can see the date of placing the order was 10th May and we ask when placing the order that you allow 30 working days for despatching of the order which would be today 21st June. We see in the review you have stated 30 days, sorry it is not days its working days as we do not work Weekends or Bank Holidays.

We also inform you that the dates are approximate and we do try to adhere to the dates but sometimes it is out of our hands if we have to wait on suppliers, however the team can despatch your order if you still want it but as you stated in your email you needed for 12th June, but as far as we are aware have only just made contact about the order, sorry but you said that you allowed for this in the email, but it would not get to you for 12th June if you placed the order on 10th May as it takes 3/5 working days to get to you as you are in Northern Ireland which means we would have needed to despatch around 4th June

Sorry if you have received no reply to your emails as we have hundreds of emails per day and will always try to reply to these, but we have not received yours, they are filtered into a folder and as we cannot see any from you we were unware that your email was not answered. There are other ways to contact us if you had no reply to the emails, we have an online message option on our website or facebook or if you had left a review on TP asking us to contact you as you need the robes then we would have contacted you, sorry but as we were unaware that you wanted the order sooner as didn’t see an email, we were only working on the date when you placed the order and like you said you were working on 30 days and not 30 working days which adds quite a few days on to the estimated date.

We do try to look after customers and had no idea that you were unhappy or when you needed the order for. We are a company that will work with the customer there is no point if we don’t work to a date if the customer needs an order we understand this so had we had notification of when you need it we would have sent it to you by the date requested so sorry that you are not happy. We will of course do our utmost to have your order despatched if you still want this. We have emailed you and awaiting your response to rectify this

Reply from The Little Lovebird

Jun 14, 2018

Thank you for taking time to leave us a review, which I would like to address. When you ordered from us you can see the timescale we give for despatching of orders so you are aware that on standard despatch it will take 30 working days approx. There is no need to chase the order and we do not contact unless there is a problem. I had an email from you asking for the date of despatch which I replied to and indicating our dates were estimates and gave you the estimated date. We were waiting on the vinyl for your order which should have arrived 13th/14th and when we had notification from the supplier that they were out of stock we contacted you immediately and offered alternatives that we had available. If you had opted to change the colour we would have had the order despatched and you would have received in a couple of days

We will have a refund processed for you and would just like to point out that we do not make the gowns but the order would have got to you if we could have helped with the change of text colour which sorry is out of our hands if the supplier does not send it and then informs us its out of stock. Sorry we could not help on the occasion

Reply from The Little Lovebird

Jun 13, 2018

Thank you for your review and comments. We are upset to read that you thought the customer service was not good enough for you.

I have looked at the history of your dealings with us and the two orders have been sent out before time. Your review was left before giving me a chance to answer your email which you sent saying you hadn’t received the sashes and chocolate bars at 19.11 so I could not reply back to you as it was outside working hours so apologises if you thought I should have but before I had time to reply to your email informing you where the order was you left this review on TP.

I am sorry that you have not received all of your order in one package. The Sashes and chocolate bars were being sent separately to the order which you were not aware of when you sent and left this review. Depending on the products sometimes they are released when the rest of the order is sent, if you had let us know you wanted the items from the order sooner we could have sent these sooner but we were unaware that you were in a rush for these items

As I explained in my email to you as you had two orders on the system we asked that you allow upto 30 working days for despatching on the option you had chosen, one order was due out around 5th June but the other was due out around 18th June but as you wanted the orders asap we said we would help by moving the second order so you could receive this at the same time as the first which would be around 5th June, we despatched on the 8th as it took us longer to sort the two orders out for you and then there was the weekend so you received the two orders on 11th June. Albeit not all the order as the remaining items were being sent separately and these would be with you within the next few days.

We are very sorry that you felt you needed to leave a 1 star review but I hope that you are in receipt or will be of the remaining items soon

Reply from The Little Lovebird

Jun 11, 2018

Thank you for your review, we have sent many emails to you and we have tried to resolve the issue with you, your order had an estimated date for despatch of 24th May we emailed you on this day to advise that we were having a problem with the supplier and asked what was best for you so we could help you with your order. You asked to change the style of robe so the order was amended then we had Bank Holiday and a short week we then despatched your order so you were only over by a few days from the estimated date and seeing as we kept you informed and despatched as soon as we could we did not feel that we had been unduly long in despatching and like you say you were not in a rush for the robes. We do try to adhere to the estimated delivery dates but sometimes due to unforeseen circumstances we cannot fulfil the order in the estimated time if the supplier suddenly lets us down when we are expecting an order and it doesn’t show

You were advised that we were having problems and we offered to help if you wanted to change the robes you were not informed that you should change the robes it was your choice you could have accepted a refund or accepted to change the robes whatever was best for you. We have tried explaining that the colour you ordered and then changed to was the nearest in that style that we do and we apologised if that was not the colour you were expecting. As you can appreciate colours vary and the same colour is not necessarily going to be the same if its in a different style robe, however on receiving your email about the colour and you not being happy with this we responded with an option which was, if you wanted to keep the order we would as a gesture of goodwill refund for one robe but you did not want that you asked for a refund. I replied that was fine but in that case we would collect the order from you and refund but you then emailed and said this was not possible and ‘If you can provide me with a refund for the bride robe that would be appreciated’ so I acted on this and a refund was processed for you for the one robe as this is what you asked for. But then after doing all that you then went on TP and left this review . Customer services are always apologetic and want to help the customer we do not want customers unhappy that is why we offered to refund you for one robe if you wanted to keep the order or we would collect and refund. We are sorry that you feel that this experience has not been good for you but we have a lot of happy customers and a few that we cant always keep happy and it seems that we tried and failed this time

Reply from The Little Lovebird

Jun 7, 2018

Thanks Georgina for your review. We are sorry this has happened an error occurred because our new girl in the department generated a label for your parcel, she was unaware that an email would be sent to you informing you of despatch as she didn’t realise at the time that this booked it on the system she just thought it printed the label and then she had to activate it when we were ready to despatch. Unfortunately we didn’t know that it was on the system or that your parcel had not gone. It was only when we were checking our schedule against the despatches that we found your parcel hadn’t been sent. At this point we did an immediate despatch as we could see that the date on the gowns was for 15th June and we can see that the gowns were delivered to you a day after originally scheduled and we updated you as soon as we were aware of the issue we are sorry we had a few problems along the way with supplier issues but we did try to resolve these as quickly as we could