The Little Lovebird Reviews 

I ordered several items including robes and hoodies for myself and my bridal party.
Lovely quality and beautiful designs.
Any questions I had were answered quickly.
Great company. Thank you.

Was not aware of the companies “closing dates” prior to making my order this was not well advertised on your website.

I require my items before Friday 7th September so placed my order and then when I attempted to contact the company noted the “closing dates”

I am now unsure whether I will receive my NON personalised items before this Friday 7th September and no way to contact the team. No telephone number.

I only hope I can return if they arrive after Friday 7th September !

Frustrated with the lack of advertisement on their website regarding customer service. Plus the 2-3 working day estimate of my order but unable to contact the team to enquire for a faster delivery or confirmation of delivery before 7th septembe 2018

I ordered them from Italy and they arrived on time. They completed my special day! My Gracie robes were perfect and my bridesmaids too. Thank you so much Sue for your help!
Marzia

Extremely disappointed - non existent customer service

I purchased a robe from Little Lovebird in July, which was unpersonalised as i was concerned about sizing and aware that if the size was wrong i would be unable to return it. When the robe arrived it was unfortuantely far too small. I wanted to return it but there was no paperwork with the deliver to advise how to do this. I reached out to the company via their contact form on the webpage, direct email and facebook messenger. As the 14 days return deadline was looming and i still had had no response i sent the robe back to the address on the website with a letter asking for a refund along with my order number.
2 weeks later i have had no confirmation that they received it, no money back and despite a further email complaining about this situation no reply to that either. My only other option now appears to be to go to trading standards. Surely if the expectation of their customers is to return the product within 14 days then they should give a service that allows their customers to achieve this.
I'm so glad that i only ordered one robe to begin with and hence i'm only £15 out of pocket , however with the build up to your wedding being a stressful and expensive enough time i wouldn't want anymore brides to waste their time with this terrible company. I'm also interested to see notonthehighstreets opinion on selling items from this company on their website given the shocking reviews

I ordered the Bridal Gift Set, comprising Robe, Slippers and Coat Hanger on 28/06/18, understanding that processing and delivery is 30 days. I received my order late, AFTER the 30 days only after chasing them up on it. Not only did I get the items late, but I did not receive the hanger which I need for my wedding dress. I enquired about the hanger on 09/08/18 and was told I would receive the hanger “in a few days”, today is 28/08/18, my wedding is 01/09/18, and I still have not received the hanger. Please do not order from this company unless you want your heart broken before your wedding. Thank goodness I did not order my bridesmaids gowns from this site, I have read other horror stories. It is very unfortunate that communication with this company is hard, and now they are on “holiday” it seems, so no idea when I will get my complete order. I would like a refund at least. I spent £40 including delivery.
I would also suggest this company have a phone number for their grieving customers. Thanks.

Appalling service. Not great quality. I have received robes with the wrong dates on twice now. Communication is poor, I have sent the incorrect robes back and then had my parcel redelivered back to me by the company with no explanation, despite me paying the delivery cost. The robes were nicely packaged in gift boxes I had paid for however they are wrapped in such a way you cannot see the personalisation so you have to unwrap them to see which robe belongs to each person. Definitely not the number 1 bridal robe brand.

Great service and great quality. I've just put in my second order! Highly recommend :-)

I ordered robes and hair clips at the end of July for my wedding beginning of September. I would give yourself at least 8 weeks if ordering robes , they rely on suppliers so cannot always give you guaranteed delivery estimates.
If you are worried - email Sue directly ( don’t use the instand contact form) - she is the main customer services and is helpful in offering alternatives if they cannot deliver what you need on time ( although some people may find this disappointing). I think the website needs a better contact portal and should increase their delivery estimate times to 8 weeks. However if you don’t have a time constraint , it is probably all fine !

been so happy with goods i received from the little lovebird - was nervous ordering wedding stuff as was very badly let down last year by someone i found on facebook but had absolutely no problems with this company . I actually ordered wooden hangers for my bridal party , back in december and a few weeks ago a tshirt for my grandaughter . Quick response to an email enquiry and put my mind at ease when i emailed to check on my delivery status ... wouldnt hesitate to recommend - hope their business goes from strength to strength ... keep up the good work xxxx

Extremely disappointed is an understatement!!!

Placed my order for 5 personalised dressing gowns on 7th July 2018 for me and my bridal party for my wedding. We fly on 1st September 2018 for the wedding, so thought I'd ordered in plenty of time even with the 30 working day lead time.
I emailed the company on 23rd July to ask if everything was ok with the order. I was assured by Sue that everything was in hand and I would receive my order by 17th August.
13th August I received an email from Sue saying they didn't have the gowns i had ordered in stock. Sue offered an alternative which i reluctantly took. (I also asked why it had taken so long for them to tell me the gowns were out of stock, as they had had my money for over a month. Sue replied that they 'do not look at sorting orders until about a week before they go out') Sue assured me that the order would be dispatched by DPD on 14th August.
16th August still no email to say they had been dispatched, I emailed Sue. Sue replied to say that the alternative gowns were also out of stock and offered another alternative which I didn't like.
I asked for a phone number to call and sort this out as time was running out and she said 'Sorry as we are an internet company we are unable to make or receive calls.'
Getting more and more frustrated, I asked what other colours/sizes they had in stock in floral designs (like the one i ordered and the first alternative). Sue replied to say they had 'most' floral designs in stock.
After going back and forth so many times over email to get to this point i asked for her to cancel the order (which to be fair she did rather quickly and refunded my money so that was something I suppose).

I cannot believe that this business sits on your money for 4-5 weeks before even doing anything with the order!! And to not deal with any customers over the phone at all, even when there are issues is quite disgraceful.

I have now found a company that will turn these around in time (luckily) as The Little Lovebird have left me no other option and abandoned the order just over 2 weeks before my wedding!

I ordered with a 8 week run up time to my daughter’s wedding. When I started panicking that personalised robes for bride and bridesmaids wouldn’t be ready, I contacted company and received a prompt reply assuring me that order would be moved forward. Robes arrived in time and they were beautiful. Thank you Sue.

I can’t recommend you enough. I ordered 8 gowns in all different pastel colours and a white one. 1 bride, 1 mother of the bride and 6 bridesmaids. You did not disappoint! Even when I realised I had made a mistake and needed it changed you corrected it very quickly! The colours were perfect and all I imagined and more! My girls were very surprised and happy to have them. Thank you for adding to my happiness on the day.

My bridal robes were more than I had imagined, they completed our look on the morning of my wedding day! The lace effect was simply beautiful on each gown and so many colors choices too! I know that I have something to keep.hold of forever. I highly recommend and receiving them was also in time for my wedding too! Thank you so much again xxx

Ordered robes and stated I wanted to change he colour of the text to a new colour they’d released and wasn’t online. However my robes arrived and the text is the wrong colour and don’t match the additional robe I ordered. Absolutely fuming and disappointed.

I would like to say a massive thank you to Sue and the team for the stunning wedding robes I received. When I ordered them, I didn’t realise the timings and with my sister organising her wedding so last minute, I was in a bit of a pickle. Sue went above and beyond to ensure I received the robes on time and when I did, they were absolutely stunning! I have seen so many and they always look cheap but these looked a beautiful quality and we had so many comments on them!! I would definitely recommend The Little Lovebird to anyone for those last minute touches, gifts and surprises - they really are lovely! Roll on my future wedding...

Quality robes and fantastic service, would recommend The Little Lovebird 😀

Was worried about delivery of pre wedding robes as was getting near to the date, but I contacted via website and e,planned and a lovely lady by the name of Sue, customer service manager, replied and kept me up to par and was so very very nice and helpful. Anyway 3 days afterwards the consignment arrived by courier. So Sue you was brill right up to the end, other than, the robes a very poorly packaged and creased extremely badly, plus the lettering I have noticed is not laying flat to material, just hope when I carefully iron them on reverse that it looks a whole lot better. But once again Sue thank you .

Wonderful service and products - the bride and bridesmaids robes were the perfect added touch on the day. Thanks so much xx

My order has just arrived and I am delighted. I had a number of interactions with Sue in Customer Service and her responses were always helpful, prompt and informative. I asked for assistance when placing my order as I wanted to slightly change what was offered on the site - they were so accommodating and able to confirm the order immediately. The delivery time is a little slow in all fairness but this wasn't a problem for me as I ordered well in advance. I chased a couple of times and again received responses within a few hours confirming the status of the order.
The gowns have now arrived and look fab. I'll need to hang them for a while to drop out a few creases but they are exactly what I was looking for.
Would definitely recommend but just advise other customers to check that they are ordering well in advance of the date required.

Ordered personalised gowns on 29th May 2018 and noted at the time that it would be 30 days till dispatch (which I thought seemed like a really long time) but as the wedding isn't until 18th August, still proceeded with the purchase. The child's gown is ridiculously overpriced - only £2 difference between a gown for a 4 year old child and adult size L! Started to get concerned around the end of June when no had parcel arrived yet. Checked the website and found it's 30 WORKING days till dispatch plus delivery time... Waited again until 17th July with no sign of dispatch and eventually e-mailed to check up - no response. Eventually got dispatch e-mail on 19th July and parcel arrived the following day. Gowns are lovely and seem good quality but are let down by the packaging. I opted not to pay additional for gift boxes - I expected they'd still arrive well protected but they were just in plastic bags and totally creased so looked terrible on first looks. Thankfully much happier now they've been ironed and hung up!