The Little Lovebird Reviews 

I bought matching gowns for my wedding abroad and the Little Lovebirds were fantastic. The gowns came quickly and were perfect. The girls loved them too. The staff are also really helpful when I had queries! Would really recommend!

After looking at other online retailers for bride/bridesmaids gowns, I came across The Little Lovebird and instantly fell in love. Their simple, elegant designs are stunning and are exactly what I was looking for. The gowns are amazing quality and look so much more amazing than online - the pictures just don't do them justice!

I cannot thank you enough for getting these to me in time for my wedding! We cannot wait to wear them in a few weeks time.

Thank you so much!!x

Brilliant service!
I ordered 21 lacie gowns and they are beautiful. Thank you to Sue and the team.
Advice is to pay the express fee if you need them urgently or else just order in advance (delivery times are clearly stipulated on check out).
Highly recommend them!

Lovely product, everyone loved the dressing gowns.

I used this company on line as the merchandise looked great.
When I received my maid of honor robe it was a lovely as I'd hoped. Very nice quality and finish.
The customer service I received making sure that my item was exactly what I needed and to ensure that I received in time for my wedding was extremely good.
Can't recommend this company highly enough
Very satisfied customer
Miss Usher.

Very poor company. I ordered 4 robes and my money was taken straight away. After 10 days had passed (it says delivery for non personalised robes 2-3 days) I contacted them, no reply. I contacted again and were told the robes weren't in stock and they were waiting for a delivery. Robes eventually turned up after 4 weeks. I then ordered another for my mum and explained I needed it for 2 weeks time, I was assured they were waiting for a delivery and it would be dispatched within a week. My wedding is tomorrow and I still havn't received the robe. So poor that your money is taken and you aren't made aware the robes aren't in stock. Will never be using this company again and definitely won't be recommending.

I order from little lovebird a robe for my sister's wedding, a little gift from me to her with sing bride and her name. I'm very happy with the price and the product quality!! The people in the company are very kind and professional! I recommend little lovebird 100%!!choose them and you will not be disappointed!!
I can't wait to give this beautiful robe to my sister!!!
Thanks guys again for the good job so we can have the best result!!! :) xxxx

Couldn't recommend The Little Lovebird enough!! From the initial order to delivery, everything was flawless. I ordered 5 in total for me and my bridesmaids for my wedding day. They fit perfectly, even with one being pregnant! Thank you again, especially to Sue for the fabulous Customer Service. No doubt I'll order again one day soon. Victoria x

Good.

Ordered gowns for my wedding and was very pleased.

One gown was ordered a little later, and it did not arrive when expected but after contacting the company as there had been a mix up with the PayPal name not matching the delivery name, the gown was delivered quickly.

I also ordered personalised cufflinks for my dad and they arrived fast and were perfect.

Placed an order for a pair of earrings August 26th. By September 20th the item had not been received or despatched and I had emailed the company (Sept 5th), contacted them though their website and raised a query with them via PayPal (Sept 20th) requesting the order be cancelled and the payment refunded all without response. I then received the item September 26th, well after the time they were required. As they're earrings it's not an item you can usually return so now I have an item I have not worn, have no use for but cannot return? Despite multiple attempts made to contact the company with no response from them. Very poor service. I would not recommend people use this company.

Poor customer service. Order arrived two weeks late without even an apology. Ok quality, not packaged very well. I wouldn't use again

The Love Group have provided me with an exceptional service. The dressing gowns are very good value and a good quality. Sue responded very quickly to my enquiries. The 5 dressing gowns arrived today and I am delighted.

I had initially posted a poor review regarding lack of customer service, after my review I was contacted by Sue which was very much appreciated, however it shouldn’t have taken a bad review on here to prompt a response to my emails, Facebook messages etc, but none the less Sue was reassuring that my order was scheduled for delivery in the following few days. Updates continued until delivery and I am so pleased with my purchases the gowns and pjs are gorgeous !
For future it would help customers if you could have someone to cover emails to put brides and others at ease, weddings are stressful and this is an unnecessary one given we are now in a world of constant contact wherever we are it is not great customer service to just cut off from the people who are growing your business.
I would recommend you to others though, but please keep in touch!
Thank you
Jane

My gowns turned up yesterday and I love them! They are absolutely perfect. I have to admit, after reading some of the reviews on here, I was worried, but Sue has been utterly amazing and reassured me throughout the entire process, even when I've been a total stressing out bride!! Yes the order process is a bit long, but they are definitely worth the wait. Can't wait to get married on Saturday and give these to my lovely bridesmaids.

We ordered non-personalised robes and were pleasantly surprised when they arrived in just a few days. The quality is nice and the robes are soft and not see through. Unfortunately, one of the robes arrived with blue dye or ink splattered all over it. We have emailed the company for an exchange and are awaiting an answer.
UPDATE: We had a marvellous experience with this company in the end. We sent a quick chaser email and they replied immediately apologising for missing our first message. They exchanged the gown for a new one very quickly and without any debate, and it arrived just a couple of days later. We are really happy with our purchase. Thank you Sue and Little Lovebird! Highly recommended!

I am writing this review as a update to my previous review. I originally gave a poor review due to the fact i had not received my order for dressing robes in time for my daughters wedding and was disappointed. I had originally tried to contact the company to chase my order but had no initial response.

Eventually but not in time for my daughters wedding i was emailed by "Sue" who was very helpful and apologetic for not being able to deliver my order in time for my daughters wedding. she arranged a full refund and i agreed to update my review regarding the positive experience i eventually received from 'Sue'.

I was disappointed and gave some feedback on how to try and improve their customer service by having a member of the team or skeleton staff during their shut down to deal with queries from customers who are chasing their orders for their very important events/days as it can be very stressful leading up to special events/wedding days.

I do honestly understand that it is not their intention to upset customers and would like to please customers and i accepted their apology and was happy with my refund.

The robes have arrived and they are fantastic! Its just a shame about the stress and poor customer service. Very good product, poor customer service/ delivery process.

Horrendous customer service! Did not receive gowns for my wedding last weekend. I am honestly gutted. They just did not respond to my emails. I ordered months ago.

Just heard back from Sue very happy client

I ordered ten robes for my wedding this summer and was not disappointed. Despite leaving it until very last minute, my order arrived on time as promised and Sue was beyond helpful on email.

Myself, my mum and my bridesmaids all loved our robes, and there were so many comments on how high-quality they felt.

Couldn't recommend more!