The Little Lovebird Reviews 

272
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I was promised a refund 3 years ago due to a mistake that this company admitted (basically they didn’t send the robes in time for my wedding even though I provided a date) - and now they won’t honour... See more

Rated 1 out of 5 stars

TERRIBLE! Don’t order from here I ordered a personalised babble and pjs for my daughters wedding which was last week I ordered these on11th October only the babble came last week I emailed several t... See more

Company replied

Rated 5 out of 5 stars

Absolutely fab - we bought the short personalised pjs set for a hen do for 18 hens and the bride and they were not only gorgeous, when we did have one slight issue (a miracle in such a large order!) t... See more

Rated 5 out of 5 stars

I ordered ten robes for my wedding this summer and was not disappointed. Despite leaving it until very last minute, my order arrived on time as promised and Sue was beyond helpful on email. Mysel... See more

3.1

Average

TrustScore 3 out of 5

272 reviews

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3.1

All reviews

(272)

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. When I forgot to change the colour of the lettering on a gown I ordered, I received a message to ask me and check. They also let me change the wording with no extra cost and at the last minute. Very impressed with my purchase and thank you so much.

March 10, 2019
Unprompted review
Rated 5 out of 5 stars

Super customer service

Gowns are fantastic quality and lettering is brilliant. Superb customer service after my order had to be changed and posted quickly - Sue who I was in contact with was very helpful and got my order to me very fast. Can’t wait to wear them as they are beautiful.

February 15, 2019
Unprompted review
Rated 4 out of 5 stars

Wedding robes

I loved the silk robes I had personalised for my bridal party and I. Great quality robes which add the extra special touch to your wedding morning.

February 14, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely, quality items. Very pleased with my purchases

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

So amazing!

So happy with the satin robes and gifting. The quality was amazing and small little touches just made the brides day! Will definitely recommend this xx

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing.

The items I ordered are amazing they were for my granddaughters they loved them .The quality is allso amazing and the personalisation the same quality I can recommend The Little Lovebird .

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful products

I have used the Little Lovebird twice now and on both occasions the service has been fantastic. The products are high quality and beautifully presented and the team ensure that if there are any changes required you are informed throughout the process. Thanks for making such special gifts!

February 10, 2019
Unprompted review
Rated 2 out of 5 stars

No response from the company

I ordered 7 x non-personalised bridal gowns for my upcoming wedding and I was really disappointed with the quality. I've now sent three emails with still no response to find out how I can return the items for a refund. No invoice was included and the process for returns isn't listed anywhere on the website. I never leave bad reviews but I am becoming increasingly frustrated that I am being ignored. I am hoping to get a response and my money back ASAP.

January 30, 2019
Unprompted review
The Little Lovebird logo

Reply from The Little Lovebird

Hi Becky
Thank you for your feedback. We have been trying to contact you to inform you that we have sent email replies to you but you don’t appear to have these, so please check your junk folder. We would and have not ignored you we have replied to everyone of your emails sent to us. We have still not heard from you despite sending more emails again yesterday, once we saw you had left us a two star review because it is not our fault if you are not seeing the emails as we are trying to help and there is no problem you returning these gowns as they are non personalised and we have sent you a returns form with the emails for you to proceed in sending the gowns back to us, we do not put invoices in the parcels for data protection reasons.

Rated 5 out of 5 stars

Personalised Robes

I ordered 8 personalised robes for myself and my bridal party for my Wedding in September last year & they were all perfect! Everyone loved them! The order process was also very simple and the quality of the robes was amazing! Thank you so much! :)

Lauren x

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Pretty robes

I purchased the ‘Ella’ robes for my daughter’s wedding, they were excellent quality and very comfortable to wear. Ordering was easy and communication with The Little Lovebird was always quick and professional. I would highly recommend these robes, they looked stunning.

January 7, 2019
Unprompted review
Rated 4 out of 5 stars

Beautiful and Good quality but slow delivery

I was really happy when I found the little lovebird. They offered some beautiful style robes with the option of personalisation for a very reasonable price compared to other websites. However I didn't go for fast track delivery which I definitely would recommend if you want your robe sooner than a month after you placed the order. About 2 weeks after I had placed the order I decided I couldn't wait any longer as the robes were a gift so I emailed to ask if I can pay extra to fast track the order. After I had paid the robes were delivered within the week. The robes were high quality and look beautiful. I'm very happy with them

Kiera

December 15, 2018
Unprompted review
Rated 5 out of 5 stars

The best!

Amazing experience dealing with The Little Love Bird for robes and presents for the bridesmaids.

Excellent quality and a customer service that’s rarely seen these days. Having left it rather late to order some items I received a personal service from the wonderful Sue to ensure that my order arrived at the venue on time.

These are the go to guys for quality and a wonderful experience.

December 15, 2018
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier with the service…

Couldn’t be happier with the service and products I received . Prompt replies to emails, with a more than happy to help tone.

I was very pleased with the robes I ordered. They were so soft and felt lovely to wear on the morning of my wedding day.

December 12, 2018
Unprompted review
Rated 2 out of 5 stars

Poor communication!!

Took a long time to receive order, website does not reflect stock levels and they will not reply to emails. However you won’t be told this until you read the small print on the confirmation email, once you have ordered!!! Quality of dressing gowns poor. Also had difficulties receiving refund (non personalised items). I recieved £15 back for a £175 order and it took two emails and over a week to receive the full amount! Poor customer service, I would not recommend and can’t say I have any trust in this company.

December 10, 2018
Unprompted review
Rated 5 out of 5 stars

After looking for a long time to find…

After looking for a long time to find the perfect personalised dressing gowns for my wedding, I found The little Lovebird. They have the most amazing collection to choose from with the perfect colours to suit my wedding scheme. Delivery was quick and they were exactly what I wanted. They looked amazing on my wedding photos.

December 5, 2018
Unprompted review
Rated 5 out of 5 stars

The most helpful company out there!!!

The most helpful company out there. Last minute order of 8 robes for a bridal party. I ordered the robes only a week before the wedding and they came with 3 days left to spare. The personalisation was lovely and they looked lovely on. A lot of company’s don’t do plus sizes and aren’t true to size these robes were true to size and looked lovely. The material was great and everyone that see them commented on how lovely they were! I have said when it’s my turn to get married I want my sister to use this company to get my robes!
Thank you for saving the day and being so helpful! You are more than a 5 star rating!

November 29, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

The Little Lovebird were the only company who had the range and quality of products that I needed. The item I ordered was not only high quality but reasonably priced. The best part of ordering with them though was the customer service - they were extremely quick, often replying immediately even at evening or weekends, and they went over and above to ensure customer satisfaction. I would have no hesitation in recommending them to friends or family. Thank you Little Lovebird.

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
When I ordered robes for my best friend’s wedding I didn’t realise the delivery time. After emailing and explaining that I’d need them before the expected delivery date they arrived within a couple of days. So pleased with the response and service and the robes are amazing. Can’t wait to see the bride’s face when I show them to her. Thank you

November 21, 2018
Unprompted review

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