The Little Lovebird Reviews 

I recently bought a personalised bridal robe for my friend. It was beautiful and my friend was very happy with it.
Fabulous customer service from Sue.
Will definitely be buying from here again, and would totally recommend this company.

The little lovebird was very good with responding to questions ,especially sue .. the robes are amazing and the Disney font just made it so special... the brides slippers and robe cam in a keepsake box too would highly recommend this company xx

Robes were amazing quality, just what I wanted for my bridal party. Would highly recommend.

Avoid this company! Complaints department?? Don’t think they have one! £75 wasted on my children's wedding day bridesmaids onesies, that would fit the BFG! The age 12-13 yrs is oversized on my 40 year old 12stone fiancé! Their so called ‘customer service’ told me they won’t look as big when they’re on pahahahaha Unless they magically shrink like the AntMans suit I can’t see them ever fitting any child. I emailed explaining the problem to be told that the manufacturer gives the size guides and thus it’s not the little lovebirds responsibility. The little lovebird website it were I ordered the onesies, it was their online size guide I used to place my order.
Just want people to be aware before ordering that the sizes are way off scale and there’s nothing the little lovebird will do about it once you receive your order. #norefundfromthelittlelovebird

I ordered these robes for my bridesmaids for the morning of the wedding however when they arrived they were a cheap and thin cotton material and not what I wanted at all. I had not had the robes personalised and wanted to return them. I felt that Sue from customer services emails were particularly frosty and she was not very forthcoming with help. I eventually returned the robes and somehow the company “didn’t receive the parcel” which is something that not only has never happened to me before but seems to be a running theme with this company looking through other reviews. Unfortunately I had asked my mum to send the robes back as I was going on my honeymoon and she had not sent them recorded delivery so there was nothing to be done. £120 down the drain. I would not use this company again.

I can't recommend Little Lovebird enough. Sue in the customer team is beyond wonderful, she was so helpful coming back to me, rarely to you get such personal customer service anymore and it was a pleasure to deal with her. I wasn't happy with my first choice of robes and Royal Mail managed to misplace my returned parcel (!!) but Sue was so beyond brilliant in helping me get my refund. The robes we exchanged for (the Gracie robes) were such good quality and comfortable. Would definitely use the The Little Lovebird again! Thanks Sue

Ordered my personalised bridal and bridesmaids robes from LLB for my wedding morning. They arrived perfectly wrapped and was exactly what I hoped they would be!

Great quality at affordable prices.

Highly recommend ladies!

Such great products I love them all great Coustmer service to highly recommend x

STAY AWAY!!

I ordered 4 gowns 3 should have been blush now unless your colour blind blush is a shade of pink on there website. I received ugly orange toned gown I asked for a exchange or refund as they won’t match my colour theme which is PINK and apparently the team disagree and have refused...
Sue appears to be the only person who works for them and takes days to reply.
I commented on a Instagram picture and they blocked my account!!!
There’s a reason there is no phone number & you can’t leave a review on there Facebook page!!
They are falsely advertising and once they have your money it’s gone!
I will be telling everyone I know to stay away as I am now left with ugly gowns for my wedding day.
Businesses like this deserve to fail
Absolutely disgusting .. brides stay away!!!!

In response to the company’s post.

Firstly your picture clearly shows pink toned gowns, blush is from the red pallet and is known to be a light pink which would match the photo.. therefore what you are advertising is different to what I received.

Secondly I received a response once I had put this review with a ridiculous gesture of “good will” and a request to remove my review.. So you purposed that on this occasion you would give me 2 gowns and I would have to replace the other?! I ordered 3 originally why offer 2?! And therefore the remaining gown I would have to pay for so after spending almost £80 and receiving terrible customer service I would have to pay more to your poorly run company!

How you are surviving with such poor customer service is beyond me any intelligent manger would have settle it before it came to this and your arguing with your customers over email and review forums.
I will replace your ugly coloured gowns and be sure to publicise your poor service.

My purchase was excellent, though it took about 21 days to arrive as I didn't read the notification about delivery at the time of making the purchase, but it was worth the wait. Very lovely indeed. Much appreciated.

Customer service assistant - Sue, was very helpful and promt with regards to my enquiry. Thank you Sue!

I ordered my mum a navy satin robe for her birthday. The quality is really lovely and luxurious. She’s also ‘mother of the bride’ in a few weeks so I had it personalised. It’s a great gift and the company were really helpful with getting it out to me earlier than expected. They couldn’t of done enough for me. It was a great service, I would definitely recommend this company and also use it myself again. Thank you!

Edit - updating my review due to the laughable response received below - where they said provided “options” and “none” were suitable, they provided one, so please don’t make out like you did more than you actually did. Where they have also said about buying through buy now pay later, the money left my account on 10th April so you will have received this. Do not lie about not receiving payment, give me my refund or I will be taking this further under the consumer rights act.

If I could give them no stars I would! I placed an order worth over £150 with them, once you receive your confirmation email and they take payment you do not hear from them again. I had to chase for an update on when I would be receiving my gowns, to be told two days later “there were supplier issues” and they wouldn’t be able to provide the gowns I ordered until May. They advised they could get an alternative in stock but this was not suitable. I asked when exactly in May they could provide the correct gowns (since you know, there’s 31 days in May!) but they could not advise. I have since asked for a full refund and have not heard back. I posted a comment on their Instagram earlier asking when I would receive my refund, and also advised another customer against ordering with them and they have since blocked me. Why would a legit company do that if they had nothing to hide? Absolutely appalling customer service, will be awaiting my refund.

I ordered 4 personalised bridesmaid robes, they are really lovely quality and the girls absolutely loved them!
I was stressing out about them not arriving in time for when I’d planned to ask the girls so I emailed them for an estimated date. I got a quick response with an estimated date and the robes actually ended up arriving sooner than expected which was great!
I’ll definitely be ordering some more stuff closer to the wedding!

Bought 3 hoodies totalling £75.
Expected women's 'Xl-16' as advertised, recieved mens Xl and m.. size 48inch chest. 7 inches too wider than female counterpart. This was confirmed by their supplier and that the coded product they had sent were indeed menswear and that ladies was a different coded item.
Safe to say all items were huge and not wearable.
Little love birds customer service has been appalling as they have been unwilling to see this as their error to even rectify. I would avoid using the company at all costs they take your money and don't care about what they sell. Or hereby miss sell.

Update : Refund was given after review had been left. Supplier confirmed the hoodies we recieved were not unisex items and are men's. Both unisex and womens hoody carry different codes. Therefore size guide for unisex hoodies may be correct - but what I recieved was not unisex and was a man's hoody.

I ordered a robe on the 2nd March. I have had no emails or communication since the purchase. Money has been taken from my account.

I've emailed and sent two messages through their Facebook page and I have had no emails/messages back.

I'm now at the stage of asking for a refund although I'd doubt I would get the money back after I haven't had any messages yet!

Please respond!

Beth McKenna, Daventry

I can see from reading other reviews there is a running theme of people not getting their order. I should have looked at this prior to making my order. I had my wedding on 23rd March and was able to wear my PJ bottoms for about an hour. I made an order in DECEMBER for pyjamas for all my bridesmaids and myself for the morning of my wedding thinking that would be enough time.
I had accusations of signing for and receiving my order yet was still waiting due missing items from the previous delivery and it had just been that long they assumed I had my order despite emails to tell them I hadn't and them saying it would be with me soon! More than a month later, nothing!
About 4 deliveries later with wrong items sent to me and items missing, I received all my items but last item arrived ON my wedding day!
Apparently this is ok and I should have been grateful they rushed the delivery despite it being their fault they missed it with the last 2 deliveries! They are very unapologetic and dont see any issue with the unnecessary stress right up until my wedding day. I would not order again, yes they were responsive to emails, however once I complained they took a week and a half and I had to nudge them again and then no reply. They see no problem with their customer service and to me it was appaling, especially when a lot of products are wedding related they're not just for any normal day. Go somewhere else! You dont need the added stress from this company leading up to your wedding.

Placed an order on 1st March 2019 and as of yet 2nd April 2019 (today) nothing. Happy to take money and send confirmation email but nothing else. No response to any emails as of yet. Our wedding is in 2.5 weeks and as you can imagine causing unnecessary stress. As per other reviews this appears to be a similar issue. Simple reply to emails would help or at least a contact number. Where is our purchase!?!

Absolutely thrilled with both the product and the service from this company. I ordered 5 robes for myself and bridesmaids to get ready in together on my wedding day and also as a gift for them.

They arrived super fast and really are beautiful. I can't wait to give them out, and I'm sure they will add to a very special day!

Thank you to all at The Little Lovebird.

Fantastic customer service, fast response to any queries. Lovely robes for my granddaughters when they are flower girls for their mummy & daddy in April. All the big girls have robes for the night before & they can be just like their aunties x

Placed an order on 17th February, and it still hasn't arrived (it's now 26th March). I've had zero communication from them. I emailed them and sent a message via Facebook messenger, and they've simply not responded. My wedding is in less than 2 weeks, so it looks like I'm going to have to order from somewhere else. Feel like I've lost my money and have been completely scammed.