The Little Lovebird Reviews 

DO NOT purchase from here if you want your item on time or want to ever get your money back!!
I had to chase several times to get any response when my delivery was late with no email to advise it would be.
When I finally received it and wanted to return with the 14 days stated again I had to chase several times before getting any response.
I returned as per process (recorded) when I chase my refund I was told it hadn't been received, luckily it was recorded so I could prove otherwise. A refund was confined but 3 months on I'm still waiting!

-The below retailer response is not truthful, as per the email I was sent from Sue the issue was not confirmation of my delivery is it that it wasn’t even processed for refund.
Date for required delivery was also shared.
Dishonesty does not help poor service

Third purchase from the great little company. Gorgeous cosy quality ‘First Christmas as..’ pyjamas. True to size, and a good finish on the printing. Very good value for money compared to similar products. So excited to gift these

Didn’t even want to give one star!! Completely appalling customer service. I ordered back in September and still haven’t received my items. Tried to contact customer services and no response. I want my items and or my money back. Do not use!

I put an order in September and paid extra for the fast turn around. Order never arrived so didn't have the items for the wedding in October. Almost 3 months later and absolutely no reply to my several emails or the contact submission asking for a refund for the money I spent. I will be contacting trading standards and my credit card company regarding this. If it weren't for some of the reviews left here I would have assumed this was a fake company who just took my money.

ONE STAR IS ONE TOO MANY!!

Absolutly terrible service from this company! I rarely leave bad reviews but the service here was so shockingly bad I feel the need to warn others.

The order took nearly 2 months to arrive. I chased this up after a month and was told part of the item I wanted was out of stock. I was not informed of this until I chased. I chased this up constantly and still took nearly another month.

Items arrived and the tops were incorrect size, the bottoms were far far too small and also not the colour I was told I was getting.

Customer service were incredibly short and rude the whole time, attempting to blame me for their delays.

Refusing to give refunds for items that are incorrect sizing.

Do not use!!!

Absolute brilliant service, my order was slightly delayed, however I was offered alternatives. I chose to wait and The Little Lovebird kept me updated. A company that gets customer service.

UPDATE ***********************************

It has now been 8 months since i returned the robes I ordered and I STILL have not been refunded by this company. They no longer respond to emails from me regarding my refund.

It is absolutely awful that they are in possession of the robes (so can happily resell to another customer) but still have not refunded me my money!

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Has anyone else received their refund yet? The company responded to my review (dated 7 November 2019 below) saying they were experiencing problems with their third party refund platform - but it has now been over 2 weeks and I am yet to receive my refund or any reply from the company to any of my emails.

This refund relates to an order I placed in JUNE....and now nearly 6 months on I am still waiting to receive my money..........

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Original Review (dated 7 November)

I ordered 11 non-personalised bridesmaid dressing gowns for my wedding in June 2019.

The items were noted on the website as being in stock, and so in accordance with the company’s website should have been dispatched within 2-3 working days. However, the dressing gowns did not arrive until 31 July – 6 weeks after placing the order (and more than a month after my wedding).

On receipt of the dressing gowns, I returned them within the two week period specified on the company's website (and paid for recorded delivery). I did not receive any notification from the company that they had received my return package – however, in good faith I allowed for the 28 day refund processing period (as specified on the website). On the 10 September, I emailed the company inquiring about the status of my refund – however, I received an email from Sue at the company stating that she has never received / had no record of my return. Luckily, as I had paid for proof of postage, I was able to demonstrate that the package had been delivered and signed for by the company over a month beforehand. I provided proof of postage to the company and was informed (on 16th September) that my information had now been passed to the accounts department in order for my refund to be processed (over 1 month after I had returned my order).

However, despite numerous emails regarding the status of my refund, I am yet to receive the refunded money in my account. Initially I received a few email responses stating that my information was on the refund list and would be processed shortly, but now I am not receiving any response to my emails.

I have tried to be as patient and as understanding as possible, but it is absolutely unacceptable that I am still waiting to be refunded for an order I placed 5 months ago (and which arrived over 1 month late in the first place).

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UPDATE FOLLOWING SELLERS RESPONSE

Whilst I appreciate that the Seller claims to have been having problems with their refund gateway, it has now been almost 2 weeks since my review and I am still yet to receive my refund - and don't believe it is acceptable to simply blame this on a third party supplier.

It has now been over 3 months since I returned the goods, and informed the company that I would require a refund. Once again, I am now simply not receiving any responses to my emails........

Placed an order, no delivery after 2 months, no response to emails.... very very poor service. no contact number on their website which contravenes the CRA 2015 and distance selling BEWARE....

Awful service. Barely any response off them and no sign of my products. Ordered a month ago!?

I contacted ‘the little lovebird’ at short notice for bridal gowns as my friends wedding had been brought forward at very short notice due to illness.
I required 7 bridal personalised gowns within 6 days from ordering.
I received excellent customer service for Sue, who was extremely prompt with her replies and very helpful.
I was delighted to have received the order only 3 days after ordering and the gowns were as described and of a great standard. I would highly recommend this company and cannot thank them enough for helping to make my friends day that little more special.

Terrible service, ordered first Christmas as husband and wife end of September, no email of dispatch so I emailed to find out why it was taking so long, I got a response saying they can see the order and it will be getting sorted for dispatch, waited a few more days and nothing so asked PayPal to investigate. Received email this morning from PayPal saying this company didn't even respond to them so a full refund has been issued, for all the customers using debit card contact your bank for charge back to receive a refund coz this is ridiculous IV never experienced such a shamble of a company and such a shame as I was looking forward to surprising my husband to be with the PJ's.
This company came recommend from a bridal business I'll be expressing my views with them before more bride to be's are sent your way to be disappointed

Awaiting a refund since August for products that I did not receive for my wedding. I cancelled my order 1 week before the wedding as I was contacted to say the items were out of stock and I could have alternative. Extremely poor customer service and not very responsive to emails. I email weeky about my refund and am yet to receive it.

I received the most gorgeous white, lace bride robe yesterday. It has beautiful lace sleeves and rose gold writing on the back. The little heart is such a cute detail too! I will definitely be ordering for my bridesmaids!

The little lovebird are amazing, well packaged, quick delivery, amazing products. I have a white my last Christmas hoodie the quality is great and the fit is just perfect. I cannot wait to make more purchased for my wedding and Hen Do. The service is excellent and communication through social media is great. 5*
Thank you

Sophie :)

I ordered pjs for myself and my 3 bridesmaids with gift boxes together with cufflinks for my husband to be and socks and underpants in July this year for my wedding two months later. I asked for the pjs to be put on hold for a short period of time whilst I confirmed sizes which they were happy to do.

It got to the 9th September and the only item received to date was the cufflinks. I emailed the company querying this considering my wedding was 2 weeks later and was starting to get very worried. I received a reply informing me they were waiting on a delivery of the pjs which should be sometime that week/the following week.

On the 11th September I received an email to say the delivery had arrived, however there had been an issue and they had insufficient sizes and that I would have to change my order to reflect the items they had received. I find it ridiculous that I was to be penalized as a result of their supplier not providing sufficient stock especially given how last minute it was and so I had very few options available to me. It would have been beneficial if when the order was placed I was informed of the lack of stock to give me time to go elsewhere. As by the 11th September I had insufficient time to go to another stockist.

I asked for a call to discuss my options as felt I wasn't getting anyway by email and also asked for a contact number for them to enable me to make contact and resolve the issue. My emails went unanswered and I never received a call. I understand they state that they only deal with order issues by email however after being ignored continuously I resorted to Facebook and Instagram messages and posting on their Instagram page directly where they were posting pictures.

I eventually received a reply and had to settle for a slightly different product. When the product arrived the gift boxes weren't there and neither were the socks and underpants for my partner. I then had to contact them once again and their excuse was they forgot. By this point my wedding was a matter of days away. After all the problems encountered I told them not to bother sending the gift boxes and reimburse me in this respect instead but to send the socks and underpants still.

I received the socks and underpants two days before my wedding.
The quality of the products once they arrived were fantastic and I had no complaints in this respect however the lack of communication was unjustifiable and frankly disgusting. It is 7 weeks later and I am still waiting for a refund for the gift boxes that never arrived and have emailed and contacted them on social media numerous times concerning this and it is with no surprise I am still waiting for a response.

The products are beautiful and my partner and bridal party agreed however I expected so much better communication and for this reason would not use again and suggest others go elsewhere as there are so many companies you can use who will appreciate your custom more than the Little Lovebird.

Hopefully I'll receive my refund sometime soon.

At no time did I receive any genuine apology nor was I offered any discount/compensation for the issue. The whole experience was just unnecessary stress and worry which I could have done without with so close to my wedding.

I had always heard such positive things about the company and they themselves supposedly prided themselves on good customer service and so I was very excited to be using them as did not expect to have any issues when the exact was in fact the case.

The worst company I have ever dealt with, their customer service is non existent and when they do finally reply they are extremely unhelpful and rude! Do not pay extra for express/next day delivery as you will not get your products on time. Avoid, avoid, avoid!

When delivery was lost, Would not help. Would only advise to speak to the post office, Would NEVER buy from this awful shop ever again, waste of money. Awful, Awful customer service

Brilliant service, pajamas and dressing gowns! I ordered without much notice and The Little Lovebird were incredible! They shifted orders around to make mine in time and the quality of the pajamas and dressing gowns were exceptional. Would definitely recommend!

I ordered the hubby and wifey pjs for my groom and I. Sue went all out to make sure we received them on time. These pjs are great quality well made and generous in size. We love them.