The Little Lovebird Reviews 

Excellent quality robes for bridesmaids and bridal gowns! Highly recommend!

Gorgeous gorgeous robes for my bridesmaids and me for my wedding. Very good customer service from beginning to end.

I have never felt the need to review a company before, so that gives an idea of how angry/frustrated i feel...Worst customer service I've recieved during all my wedding prep!

Ordered my niece a flowergirl dress on 17th June with 3-4 week delivery estimate. I chased my order numerous times (had to write on an instagram post to get my first response) always a different reason for the delay and now looking back on them none quite add up! Today after over 9.5 weeks my order was cancelled due to 'supplier issues'.
Asked for a telephone number so we could discuss and i could have a better idea of what the problem is as im now going to have to tell my 8yr old niece she isnt getting the dress she fell in love with and rush to find an alternative, wouldnt provide one. Its SO FRUSTRATING only communicating on instagram when there is a problem. None of the messages came across very sincere either... Wonder if they would like to tell my niece themselves??

For a 'multi award winning brand' i was so shocked with the customer service and would of expected them to of checked and tested any overseas suppliers they are working with prior to accepting customers orders and putting the company's reputation on the line.

So many lovely small businesses out there who actually care about the brides they are delivering a service to, I would never use this company again and will be warning all future bride friends about my experience!

I ordered robes for me and my bridesmaids for my wedding day and they were absolutely beautiful. They were all brilliant quality and arrived in plenty of time before my wedding. Really lovely to wear when getting ready for the big day and a lovely present for the bridesmaids to keep.

Ordered 2 candles (non personalised, just MoG and MoB) and from the order on 16th June to eventual delivery on 16th August (only got them today as a neighbour had them since we got no notification it was there which i know isnt there fault) it wasnt a good service. Waited a while for an update on dispatch of my items which i didnt get. When i did email them it took over a week, 2 emails and a comment on Instagram to get a response. I appreciate they are busy but even an email to say they are busy to acknowledge my message would have gone a long way.
I was told i had an email sent to the address they had for me to advise me that a delivery would be in on the 1st of August, which I didn't receive, even though i got the order confirmation and eventual dispatch email ok. Items have now arrived and the labels on the candles aren't even straight.
All in all, the candles smell nice, which is about the only good thing about my whole experience with this company. I will be telling them the labels arent straight but god knows when they will respond. My advice would be that if you want to order from them do it very far in advance and dont expect much communication.

** update**
There has been very good communication regarding my exchange of the candles. They were posted back to me quickly and the replacement ones are perfect. They have also refunded the postage to send the other items back. I am very happy with how it has been resolved

Absolutely devastated. Ordered for myself, bridesmaids, my mum and my daughter for my wedding this Saturday. I paid an extra £20 for priority delivery which stated “this will ENSURE your order is despatched within 7-10 working days”. Well we’re now on the 13th working day and I’ve heard nothing. I emailed on Monday morning - now it’s Wednesday night and I haven’t even had so much as a response. No phone number for this company. Only an email address. I’m now down £140+ and have spent my wedding week waiting and praying for an email to come through to no avail. Incredibly poor customer service from a company that claims to be the UK’s number 1 place for wedding gowns.

The product is super we are really pleased with it but the time scale from order to delivery was much longer that expected even after contacting customer services. Date ordered 16th June.
Informed dispatch should be around the 24th July and yet it was dispatched on the 9th of August and finally received on the 12th. Nearly 2mths!

Service was first class.
The robes are absolutely fantastic! As beautiful as shown on the website.
Printing colours really great.
We're going to look sooo beautiful while getting ready for my daughter's wedding 🤩😍

Amazing products and company. Loved the PJs I ordered for my bridal party. Customer service was excellent too x

I purchased a personalised robe for my 21st Birthday. I messaged them on instagram before purchasing just to double check that it would arrive in time etc. They got back really quickly saying as it was only 1 robe it wouldnt be an issue - got like a week before i actually needed it so was super happy :-) They didnt have the colour i originally requested in stock however was easily solved and ended up liking the colour even more! Really lovely people behind the company and couldn't recommend more :-)

Fantastic Service !!!
I ordered 2 combs on the 1st July for a wedding on the 20th July.
On the 8th July I emailed The Little Lovebird enquiring about when my order might arrive as i was worried that the combs might not arrive on time
I really didn't expect an answer as it states on their website not to contact them during what might be considered busy periods throughout the year.
I received an email from Sue the very next day informing me that my order had been dispatched that day and should arrive within a couple of days.
I was so pleased when my order arrived a couple of days later and to top it off ,the combs were every bit as beautiful as they looked online

Absolutely fab - we bought the short personalised pjs set for a hen do for 18 hens and the bride and they were not only gorgeous, when we did have one slight issue (a miracle in such a large order!) they rectified this immediately. We all looked so amazing in our matching pjs for her hen weekend and the bride-to-be absolutely loved hers! They have washed really well and I love wearing mine - makes it feel like the hen party is still going! Couldn’t recommend highly enough, thank you The Little Lovebird! :)

Would give this company 0 stars if I could! Ordered my robes 16860/220619/72 for my wedding in June! Not personalised....thinking I would get them faster. Never heard a thing since! the wedding has been and gone...still trying to get a refund! Love online shopping, supporting small business etc but this company never had such appalling customer service! Not heard a thing from my emails, no number to call just a email address they clearly don’t man. Don’t bother! Even took to posting on their fb! And inbox! Nothing awful!
I see ‘sue’ has emailed in response to others! I didn’t even get that! Despite spending £130 of my hard earned cash....that looks like I’m gonna have to try claim back through my bank 😡

**edit the minute I’ve posted this I’ve just had a email saying I refund was already sent. Coincidence?

My personalised pyjamas for my best friends wedding day preparation have arrived today. I ordered size M, to fit size 12-14 and they would barely fit a 12-14 year old child! The pyjamas are terrible quality, the initials look cheap, the sizing is clearly direct from China. Please do not waste your money with this company.

I have sent a complaint to Little Lovebird, and received a response saying as they have had no other complaints of this nature, they deem all to be fine, despite the sizing measuring half that of an average UK woman. I urge you to spend your hard earned money elsewhere.

I had ordered a personalised robe on the 20th of June. As time was coming up quickly to when this robe was needed I emailed them several times to find out what the delay was all about. All the responses I had sounded cold and robotic! No empathy or concern about my worries... Just a simple "we aim to dispatch within 28 WORKING days". I wrote an email explaining I needed the robe a week ahead of the wedding. Then when I did arrive it had the wrong date on all together.. Looking back on my order form it had been myself that had put the dates in wrong however I csnt help but feel if I had been given anything but a cold response from my emails they may have even picked up on the fact I had said I needed the robe a week before the wedding and realised that the dates may have been wrong... But not a single care or response was given! Completely disappointed in how much this has stressed me out before the wedding! Will not be recommending to anyone!

Edit - reply from below response - I honestly don't know how anybody has had any kind of professional response from you sue, even this response comes across quite rude... Not a very good look for your business.
I had to contact you on several attempts and no I did not feel like you had helped.. Your replys where standard and yes I had mentioned the date I needed it by and yes I am also aware that the gown was dateed wrong due to my own error, but like I have mentioned before if you wasn't so inhuman about the whole situation in your emailing you may have picked up on this and a simple question wouldn't of gone a miss.. Maybe even saving me from having a gown with the wrong date on and maybe even a good review. Yes the fault was my own and I completely understand this.. but that won't change the fact your running a bad business with lack of communication or even the wrong type of communication.. And very delayed or only just on time despatched items, and for the time of items you sell eg. Wedding gowns... Leaving things to the last second is a awful and stressful this to be doing to anyone's wedding day. My advice is to avoid this company altogether.

Beautiful bridal robe received, the quality and service of this company are outstanding, from making an enquiry about delivery, I was offered express delivery as a free upgrade and communication was excellent.
I was over the moon to receive it at short notice, and the robe was very good quality with personalisation to my specifications.
Thankyou little lovebird

Our robes were amazing and definitely to a high standard! I spoke with Sue on several occasions (panicky bride!!) who was brilliant and helped in every way possible. I will definitely be recommending you to my friends who are due to get married next year and will be ordering myself again for different things. Thank you

I ordered robes on June 16th after confirming with the company they would be dispatched July 24th so i would have in time for my wedding. I have emailed numerous times to see when they will be dispatched and they can't give me a date or an estimation. I have explained I need to know the date so I can purchase other robes if they can't dispatch on time. This company's communication is awful, they should let customers know if their products will be late and provide a refund so they can at least purchase something else!!!

Great customer service and super fast delivery!

I have ordered robes as a gift for my bridesmaids and maid of honor. They really liked the colors and the quality of the robes as so do I. They were a perfect gift and we are going to use them after the wedding. I am really happy and satisfied with the service and the quality of The Little Lovebird.

Moreover, the robes were delivered on time!