The Loaded Tea Shop Reviews 298

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and delicious flavors, often highlighting the variety available and the clean energy it provides without unwanted side effects. Many people appreciate the ease of ordering and the quick shipping, making the overall purchasing experience very positive. The customer service is frequently described as outstanding, with many consumers noting the prompt and friendly responses to inquiries and issues. Reviewers often mention how quickly their concerns, such as incorrect orders or shipping problems, were resolved, showcasing the company's commitment to customer satisfaction.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the delicious and varied flavors, noting... See more

Order

Users describe positive interactions with order. Many consumers highlight the ease of ordering and fast... See more

Quality

Customers had positive experiences with quality, consistently praising the delicious taste and clean... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Many praise the prompt, helpful, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for your persistence with this great product. It has done more than just replace my 24/7 coffee to stay awake. It has improved my daily routine and productivity. No crash, no upset stomach,... See more

Rated 5 out of 5 stars

I incorrectly thought I did not receive what I ordered. They immediately reached out to rectify the problem (though the problem was me). They are very responsive from the moment you place your order... See more

Rated 5 out of 5 stars

These drink packets taste fabulous and it's so fun to try the different flavors to find your favorites. They are easy to carry to mix with your water anywhere and definitely make staying hydrated easi... See more

Rated 5 out of 5 stars

Being a k3/prek teacher having that extra boost of energy is a must need! But who wants tons of sugar, jitters ,and the god awful crash from energy drinks? Loaded teas give me the sustainable energy t... See more


4.8

Excellent

TrustScore 5 out of 5

298 reviews

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1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

It was so easy to order and I loved the…

It was so easy to order and I loved the testimony about all the hard work, Faith, Trust in God that this family has in there business. Our world needs more people this.. I can't wait to receive my order I am Diabetic and it is so hard to find something refreshing that is not full of sugar.
Thank you

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Loaded & Delicious

When I ordered Loaded Tea, I wasn't sure what to expect - but it was amazing!! I just hope I got enough to last until I place my next order!! I contacted customer service because part of my order hadn't arrived - OMGosh, I will order again & again just because of their customer service! They were kind, helpful & so pleasant! With their help, I did find my order - but their willingness to make it right if I couldn't find it, just made my heart happy!!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

What a great Loaded Tea!!!!

Customer Service is Amazing and so quick to respond.

I just wanted to say that I love the flavors so much!
The bad thing is that now my son does as well.
Thanks for making such a great tasting loaded tea
I can't wait to see what other flavors you come up with,
Fruit Rollup is a favorite.

This was my second large order and I will be ordering on a regular basis.
What a great product!!!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

The flavors are great

The flavors are great! I don't pick my flavor for the day, i just gram, mix, & go! I don't have the mid afternoon crash. My digestive health has improved. Customer service is spot on! I emailed a question on a Sunday evening and got a response in just a little while

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

2 Thumbs Up for A Great Company With A Great Product

I ordered from the Loaded Tea Shop after learning about them on Facebook. I was a bit skeptical at first, but once they arrived and I tried a few flavors, I was hooked!! I've found a few favorite flavors and am always eager to try the next one.

Loaded Tea has replaced coffee for me. I used to have a cup every morning, but I had to add milk and sugar to it, so that I could actually drink it. I was only drinking it for the caffeine, definitely not the taste. Loaded Tea has a better version of caffeine, plus vitamins, which is an added bonus. It also helps keep me hydrated, which coffee does not do.

My experience dealing with the company itself has been wonderful. I can't say enough about their kind Customer Service staff and how helpful they were when my local post office lost my first order.

Try them out for yourself: you won't be disappointed!!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

This company takes me back to a time…

This company takes me back to a time where neighbors all knew each other, we had backyard neighborhood Barbecues and in home parties with all our friends!! Customer service is Excellent! The teas are fun and fruity and so refreshing!! Please give them a try, you will be so blessed and happy you did! Amazing people!! Amazing drinks!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

The loaded teas are delicious

The loaded teas are delicious. I've stopped drinking coffee altogether. The teaa are a much healthier option and I don't feel jittery at all. I've tasted almost every flavor, Frog Spit is definitely my favorite 😍 All are loaded with refreshing flavors.

Customer service is top notch. Fast response time offering real solutions.

April 18, 2026
Unprompted review
Rated 2 out of 5 stars

Mehhhh….they’re okay, but nothing to get excited over

I’ve tried several flavors from The Loaded Tea Shop, and honestly they all had the same issue for me — a very powdery, almost chemical taste. It doesn’t come across like real tea at all, more like a mixed energy drink.

The packets also didn’t go as far as advertised, and a few of mine arrived hard as a rock. To their credit, they did replace them at no extra charge, which I appreciated.

After doing some research, I also found that despite being marketed as “healthy,” these are really just energy drink-style mixes with artificial ingredients, not true health teas.

Overall, it’s not something I’d enjoy as a regular daily drink. At best, it works as an occasional sweet treat if you’re just looking for a flavored energy boost—but it’s not a true tea experience, and not something I’d go out of my way to purchase again.

April 10, 2026
Unprompted review
The Loaded Tea Shop logo

Reply from The Loaded Tea Shop

Hi Shannon,

Thank you for taking the time to share such detailed feedback, we truly appreciate it.

We’re sorry to hear the overall experience didn’t meet your expectations. We completely understand how disappointing that can be, especially when you were hoping for something different. Taste can vary from person to person, and your perspective is important to us.

We’re happy to hear that our Customer Success team was able to assist you, providing a positive support experience is something we take great pride in.

Please know that your feedback has been shared directly with our Product Team. We take comments like yours seriously, and they play a key role in how we evaluate and improve our products and overall experience moving forward.

We truly appreciate you giving us a try and taking the time to share your thoughts.

Rated 1 out of 5 stars

Fraud

Fraud! Scamming people. Takes your money and doesn't send your packages and doesn't respond to emails or messages and doesn't give refunds. This company needs to be shutdown.

April 16, 2026
Unprompted review
The Loaded Tea Shop logo

Reply from The Loaded Tea Shop

Hi Tammy,

We’re really sorry to hear about your experience, that’s absolutely not the level of service we aim to provide, and we understand how frustrating this must feel.

This is not the experience we want for any of our customers, and we take concerns like this very seriously. We’ve reached out to you directly by email so we can look into your order and work toward a resolution as quickly as possible.

Your experience matters to us, and we’re committed to making this right.

Rated 5 out of 5 stars

Loaded Tea keot coming up in my social…

Loaded Tea keot coming up in my social media feeds and my favorite drink had been discontinued and I hadn't found anything to replace it, until now. The flavors are amazing, the cost is reasonable and with so many different varieties, it'll be impossible to get board with them. The energy boost that comes with it is just icing on the cake.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer service

I am a new customer, have ordered twice now, because they’re delicious!! The second order, however, was supposed to arrive, and I was getting alerts from my Apple pay that the order was stuck somewhere in Georgia. I emailed Loaded Teas to ask if they had any ideas as to what I could do. They immediately emailed back apologizing, even though this was not their fault, did a reorder for me and gave me a % off my next order!! Amazing right?!! Not only do these teas have great flavor and have replaced my morning coffee, the customer service is top tier!!

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

No Thanks!!!! Crappy customer support….Ordered over $60 of loaded tea and when…

Ordered over $60 of loaded tea and when I received them one of the packs had 2 leaking packets in the envelope. Two of them split down the seam on the back and just completely leaked all over the bag. So I took the two empty packets and tossed them and dumped out the blue powder that was at the bottom of the pack. Went to their Facebook page and let them know and they actually said that they wanted a picture of the 2 empty packets and the leaked powder lmao did they really think I was going the hang on to 2 empty packets and the loose powder in the pack long enough to take a picture of it. Normal people toss the packets and powder in the trash. They can clearly see I spent over $60. Instead of just replacing the 2 packets. Now, if I had complained that all of the packets had leaked and I wanted them all replaced then I would understand the reason for being suspicious and wanting a picture of all the leak to packets, but to not replace two, which would’ve set them back six dollars is a little ridiculous.

March 31, 2026
Unprompted review
The Loaded Tea Shop logo

Reply from The Loaded Tea Shop

Hi Emileigh,

We’re really sorry to hear about your experience, we completely understand how frustrating it must have been to receive damaged packets.

To properly document and investigate situations like this, we do require photos of the affected items. This allows our team to identify whether the issue occurred during production, packing, or transit, and helps us take the right steps to prevent it from happening again. Without that visibility, it becomes much more difficult for us to trace and address the root cause.

That said, we do want to make sure your concerns are fully looked into. Please reach out to us at hello@theloadedteashop.com
, and our team will be happy to review your case in more detail and assist you further.

We appreciate you bringing this to our attention and your feedback, it plays an important role in helping us improve.

Rated 5 out of 5 stars

Great Flavor & Healthy

I learned about The loaded Tea from one of my friends, she brought it in to work this morning all I had was one sip (Fun dip) and I literally placed my order a few minutes later. The flavor did not taste watered down or overly sweet. The part where there are actual supplemental benefits is where they got me. I can’t wait for my order to arrive, looking forward to trying the new flavors.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Loaded Tea

I ordered the Loaded Tea, and after receiving I did more research on it. Although it had great testimonies, I discovered it was not for me being a Diabetic and other concerns with my health. I wanted to return them but, being the most gracious company they are I received a full refund, with no hassle and very kind regards. This company will try thrive into greatness because customer service and care is essential to them. It was not a right fit for me, but give it a try it could be a total game changer for you.
Thank you blessings on your success Loaded Tea.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

The product (the loaded teas) taste…

The product (the loaded teas) taste phenomenal and when a couple of the packets had seams that broke (could have occured in shipping), I reached out to The loaded Tea shop and they immediately sent replacements. They were prompt and kind with their responses. Definitely a great company who sells a great product and delivers amazing customer service.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

First time, not impressed

First time I have bought any kind of loaded tea. I don't particularly care for the strong flavor(s) of the teas. I am not a fan of ice in my drinks, but realize you have to dilute these significantly as per instructions or they are very over powering flavor wise. The product itself is not bad, I am just not a fan of them. I don't get any kind of energy from these. Again, nothing against the company, I am just not fond of it.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Today years old....

Today yes baby today years old when this tea taught me a valuable lesson ...why didnt I order sooner...so yes I was miss impatient leaving a email that was answered in 10 mins saying we know your excited but its on the way and bam "Lexi" came to visit ...this taste amazing and put the biggest swag in my steps ....thank you so much

April 17, 2026
Unprompted review

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