The London Jewellery Company Reviews 

95
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Thank you for the beautiful earrings I ordered from you. They are both gorgeous and just what I wanted. It was so easy to navigate and order from your website. The lovely cards in the order from yours... See more

Rated 5 out of 5 stars

I love buying from small and independent brands and Embellish London ticks both of these boxes. Each piece of jewellery is delicately beautiful and elevates an outfit without being over the to... See more

Company replied

Rated 1 out of 5 stars

Necklace for sisters Christmas present. Still awaiting for order processed on 17th December that stated guaranteed before Xmas, paid for 24hr service. Stayed shipped 21st has not arrived. Communi... See more

Company replied

Rated 5 out of 5 stars

Very impressed!! - Bought these earrings for my girlfriend for valentines day and she adores them. They arrived quickly and beautifully packaged! Will definitely order again from Embellish (I have my... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

The London Jewellery Company is a collection of the finest purveyors of jewellery in the UK. "EMBELLISH | LONDON is a curated collection of elegant & chic yet affordable jewellery, inspired by modern women." - TATLER, 2021 Whether you're looking for a simple personalised necklace or a sterling silver treat, some cute little studs or a beach-ready anklet, Embellish | London is a carefully curated selection of the most beautiful, chic & stylish pieces - all without breaking the bank. We aim to offer something for everyone, from 18kt gold to sterling silver, from pearl earrings to simple studs. Free shipping is always included, and your jewellery is perfect for glitzing up an outfit, for making a statement or for everyday wear! Our team is always on hand if you have any questions, and we look forward to getting to know you.


Contact info

4.1

Great

TrustScore 4 out of 5

95 reviews

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4.1

All reviews

(95)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace, speedy delivery and my daughter in law loved it ❤

April 21, 2021
Unprompted review
The London Jewellery Company logo

Reply from The London Jewellery Company

We're so happy to hear that Hazel, hope we can help with your next gift too 🤍

Rated 5 out of 5 stars

Love gold bar earrings

Love gold bar earrings - just the right colour gold, sleek, stylish and excellent price.

April 20, 2021
Unprompted review
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Reply from The London Jewellery Company

So glad you love your earrings Jessica ⭐️

Rated 5 out of 5 stars

I recommend!

Loved the earrings I purchased, sleek design, good quality and at a reasonable price. Arrived quickly too. Would recommend.

April 10, 2021
Unprompted review
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Reply from The London Jewellery Company

We're so glad you're happy Nia :)

Rated 5 out of 5 stars

Wonderful gift

Elegant and deliberately understated the two pieces I bought were very much appreciated as gifts with the added bonus of being timeless keepsakes. All at a very reasonable price as well

April 7, 2021
Unprompted review
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Reply from The London Jewellery Company

We're so happy that you love your pieces Robert - hopefully you'll choose us for a gift purchase in future :)

Rated 5 out of 5 stars

I've had a great experience with the…

I've had a great experience with the Embellish team. Their customer service is wonderful with efficient and polite responses to any queries I've had about the products. I recently ordered a necklace for my mum's birthday and would purchase again in the future for other friends birthdays

April 5, 2021
Unprompted review
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Reply from The London Jewellery Company

Thank you Abby! We're so happy that our team could help and that your mum loved her necklace!

Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase. It’s so elegant and such a beautiful piece !! Quick delivery. Thank you.

April 2, 2021
Unprompted review
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Reply from The London Jewellery Company

So happy that you like it Dearbhla!

Rated 5 out of 5 stars

I bought necklaces and earrings for my…

I bought necklaces and earrings for my daughters. They loved them. Beautiful jewellery and beautiful packaging.

March 18, 2021
Unprompted review
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Reply from The London Jewellery Company

Thank you Jacqui! I hope you choose us again to buy presents for your lovely daughters :)

Rated 5 out of 5 stars

Happy happy happy

Very happy lovely earrings not had them out of my ears. Cute anklet also.came quickly.

March 15, 2021
Unprompted review
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Reply from The London Jewellery Company

So pleased to hear that you're happy with your purchases!

Rated 5 out of 5 stars

They got it right!

Not impressed so far, I ordered a necklace on March 1st and has still not arrived. An email was sent on March 11th asking for an update to which I have had no response. Received a generic email this morning asking if I am happy with the product?!? Only reason for not giving 1 star at the minute is because I am hoping they will put this right.......they put it right....spoke to customer service and they sent out a replacement on a 24 hour tracked delivery. Thank you

March 12, 2021
Unprompted review
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Reply from The London Jewellery Company

So happy that we go this right for you Brett!

Rated 5 out of 5 stars

Beautiful elegant jewellery

Beautiful elegant jewellery, delivered promptly, really happy

March 10, 2021
Unprompted review
The London Jewellery Company logo

Reply from The London Jewellery Company

So happy that you like your jewellery :)

Rated 5 out of 5 stars

Beautiful product have bought 3 times…

Beautiful product have bought 3 times from here and everyone loved there gift the gift wrapping is fab to

March 7, 2021
Unprompted review
The London Jewellery Company logo

Reply from The London Jewellery Company

We're so pleased that you're happy with our service Rachel! Can't wait to have you back as a customer again soon!

Rated 5 out of 5 stars

Fantastic Service

Delivery was ahead of time which was great! The necklace was exactly what I wanted and made a fantastic present for my daughter. She loves it! Thank you.

March 1, 2021
Unprompted review
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Reply from The London Jewellery Company

Glad that we could help you find a great present for your daughter!

Rated 1 out of 5 stars

Rubbish customer service and not great quality.

Have emailed company 3 times and had absolutely no response back. Really bad customer service. Bad quality too and misleading discriptions. Really saddened that a small company can't be bothered to deal with any issues or reply, even with a 'sorry-nothing we can do', but to leave a customer hanging with no contact is really unprofessional in this digital lockdown age! No excuse! Avoid!

February 28, 2021
The London Jewellery Company logo

Reply from The London Jewellery Company

Hi there, we're so sorry to hear that you are unhappy with your Embellish experience.

We are indeed a small business, and customer service is truly important to us. We try to respond to all emails within a working day of receiving them, and so are surprised that your emails have fallen through the cracks.

Please do get back in touch with us on help@embellish.london and we'll do our best to rectify your concerns.

Rated 4 out of 5 stars

Love it

Good costumer service.
Lovely items
Totally recommend 👌

February 22, 2021
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Reply from The London Jewellery Company

Thanks Flavia 😀

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