The London Jewellery Company Reviews 

95
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Thank you for the beautiful earrings I ordered from you. They are both gorgeous and just what I wanted. It was so easy to navigate and order from your website. The lovely cards in the order from yours... See more

Rated 5 out of 5 stars

I love buying from small and independent brands and Embellish London ticks both of these boxes. Each piece of jewellery is delicately beautiful and elevates an outfit without being over the to... See more

Company replied

Rated 1 out of 5 stars

Necklace for sisters Christmas present. Still awaiting for order processed on 17th December that stated guaranteed before Xmas, paid for 24hr service. Stayed shipped 21st has not arrived. Communi... See more

Company replied

Rated 5 out of 5 stars

Very impressed!! - Bought these earrings for my girlfriend for valentines day and she adores them. They arrived quickly and beautifully packaged! Will definitely order again from Embellish (I have my... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

The London Jewellery Company is a collection of the finest purveyors of jewellery in the UK. "EMBELLISH | LONDON is a curated collection of elegant & chic yet affordable jewellery, inspired by modern women." - TATLER, 2021 Whether you're looking for a simple personalised necklace or a sterling silver treat, some cute little studs or a beach-ready anklet, Embellish | London is a carefully curated selection of the most beautiful, chic & stylish pieces - all without breaking the bank. We aim to offer something for everyone, from 18kt gold to sterling silver, from pearl earrings to simple studs. Free shipping is always included, and your jewellery is perfect for glitzing up an outfit, for making a statement or for everyday wear! Our team is always on hand if you have any questions, and we look forward to getting to know you.


Contact info

4.1

Great

TrustScore 4 out of 5

95 reviews

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4.1

All reviews

(95)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

I asked for a gold necklace and got a…

I asked for a gold necklace and got a silver one. The necklace is also plastic. I wouldn’t recommend your products or buy again.

February 22, 2021
The London Jewellery Company logo

Reply from The London Jewellery Company

Hi Lucy, we're so sorry to hear this.

As discussed when we contacted you via email, you did accidentally order a silver necklace. When we offered to replace your necklace with a gold one, you refused this offer - we're sorry that we couldn't satisfy you here.

The necklace that you ordered is a silver-plated alloy, is definitely metal and absolutely not plastic - we do not sell plastic products on our website.

Rated 5 out of 5 stars

Classy jewellery that won't break the bank

I love buying from small and independent brands and Embellish London ticks both of these boxes.

Each piece of jewellery is delicately beautiful and elevates an outfit without being over the top.

The service they provide is exceptional and they're lovely people, too.

Buy with confidence :)

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

We’re so grateful for your support Elisabeth!

Rated 5 out of 5 stars

I would highly recommend using this…

I would highly recommend using this company. Great service and great customer care. I will definitely be ordering from them again.

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

We’re so happy that you’ve had a great experience Mandy :)

Rated 5 out of 5 stars

Elegant and unusual!

I bought a lovely necklace for my wife, got me loads of brownie points! She was absolutely delighted with the style and look, and it was dispatched quickly, well packed and there was good information from Embellish.

An unusual and stylish collection - definitely recommended!

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

Glad you got some brownie points Andrew!

Rated 5 out of 5 stars

Gorgeous silver heart on chain

I had brought an anklet for my niece at Christmas which was lovely so for Valentines on behalf of my husband I ordered myself the gorgeous silver heart on chain, it’s delicate and lovely!

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

🙏🏼🙏🏼🙏🏼
Thank you for your support Lisa 🤍

Rated 5 out of 5 stars

Ordered 2 of the initial pendants for…

Ordered 2 of the initial pendants for my granddaughters Christmas and I’m very pleased with the quality and price. I worked in the jewellery trade in the past and know what the trade prices can be so would be very happy to purchase from Embellish again.

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

Lovely to hear Sandra ⭐️

Rated 5 out of 5 stars

My order I placed came very quickly,

My order I placed came very quickly,
The jewellery I order was beautifully made,
And great quality too,
I would recommend it to anyone 10/10

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

Great to hear Pip :)

Rated 5 out of 5 stars

Amazing upcoming brand!

Amazing company with gorgeous high quality jewellery! Very helpful and friendly staff! Amazing upcoming brand!
Thankyou so much!

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

Thanks for your support Lauren :)

Rated 5 out of 5 stars

Fab quality!

I love my earrings! The fact that they don't tarnish my ears positively has me in love with the quality. Will def buy again for myself and gifts 💛

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

We’re glad you like your Simple Bar Studs AnaP!

Rated 5 out of 5 stars

Very impressed!

Very impressed!! - Bought these earrings for my girlfriend for valentines day and she adores them. They arrived quickly and beautifully packaged! Will definitely order again from Embellish (I have my eyes on a few items for myself)

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

Great to hear! Definitely treat yourself, we’re launching new products all the time 😍

Rated 5 out of 5 stars

Pretty good

I got some hoop earrings from this site and not only did they arrive super quickly but they looked great. I got some other pieces as well and I have to say that I'm really impressed with the quality for the price, I feel it's good value for money and I can't wait to see what else they sell.

February 14, 2021
Unprompted review
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Reply from The London Jewellery Company

We’re so happy to hear that you like your hoops, and look forward to having you back as a customer!

Rated 1 out of 5 stars

DO NOT ORDER!!

DO NOT ORDER! horrendous customer service from this company.

Firstly, like other reviews I ordered a necklace on the 27/12/20 and this only arrived on the 07/01/20. It had only been sent 2nd class and my emails and Instagram message to query where and when it arrived were ignored.

When the necklace did eventually arrive, straight out of the envelope, it was snapped and broken at one end! I sent pictures and emailed the brand to only have been ignored AGAIN. They have also ignored me on their instagram page and have even DELETED my comments when I have asked someone to respond to me.

They are in breach of the consumer rights act and I will be taking this further.

My advice would be, do not order from here at all costs. This is a real shame as I purposely wanted to support a smaller business due to the impacts of Covid but with customer service like this WOW this company needs a lesson or 10.

Never. Again.

January 12, 2021
Unprompted review
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Reply from The London Jewellery Company

Hi Sally

We’re so sorry that you felt the need to post this review. As you know, our customer service department has been in touch and replaced your broken necklace free of charge :)

Between Christmas and New Year our despatch was closed, which was explained in a banner at the top of the website, and you opted for our standard 2nd class shipping at checkout, which is free :)

We hope your replacement is lovely!

Rated 5 out of 5 stars

I ordered a necklace in gold

I ordered a necklace in gold, they sent the silver. Once I responded they sent the gold one out and told me I could keep the silver one! Excellent customer service and very promp...products are great too...👍🏽

December 18, 2020
Unprompted review
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Reply from The London Jewellery Company

We’re so happy that you’ve had a good experience!

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