The Mortgage Hut Reviews 

134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and deeply knowledgeable throughout the entire mortgage application process. People note that communication remains clear and prompt, which successfully reduces the anxiety associated with buying a new home. Some people also felt that the team consistently delivered a remarkably smooth, efficient, and quick service from start to finish. Consumers deeply appreciate receiving reliable guidance on various financial options, making them feel entirely secure in their major decisions. Reviewers consistently recommend these professional advisers to anyone successfully navigating property purchases for the very first time.

What people talk about most

Staff

People report positive experiences with staff, praising the team for their professionalism, responsiveness,... See more

Service

Customers had positive experiences with service, describing it as consistently excellent and smooth.... See more

Customer service

Users describe positive interactions with customer_service, noting that communication is excellent and emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recom... See more

Rated 5 out of 5 stars

Giacomo & Andy were great. They gave us a realistic estimation of timelines from the beginning, kept us informed throughout and answered all questions we had. They were very patient with the fact... See more

Rated 5 out of 5 stars

Andy Holding and Giacomo Stevens made the whole process easy and explained all my queries quickly and in layman’s terms, rather than using all the jingo that other mortgage brokers use. Will be using... See more

Rated 5 out of 5 stars

I had the pleasure of working with David and his team on arranging my first ever mortgage. Although it is a very daunting process, and particularly difficult being self employed, they held my hand the... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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No recent history of asking for reviews

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4.8

All reviews

(134)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Giacomo and Andy

Giacomo and Andy were great at securing a larger mortgage so our family could move home, with a very quick turnaround for both a decision in priciple and full mortgage offer. I have been using them for nearly 10 years and it is always a good service.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted mortgage hut and they were so helpful

I contacted mortgage but for some advice surrounding getting my first time mortgage and was able to speak to David! David was such a great help, explaining police mortgage benefits as well as information on shared ownership mortgage. The detail and information that he shared was so beneficial, though I didn’t chose to do continue with the process due to personal reasons I will defo be looking at getting a mortgage in principle from him in the future.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Off to a good start

Suzanne has been very informative and extremely helpful in the first step of our buying journey. I sought out the assistance of The Mortgage Hut after a recommendation from a friend who is a long term customer and I'm glad we contacted them. Thanks for everything so far Suzanne!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!!!

I had the pleasure of working with David and his team on arranging my first ever mortgage. Although it is a very daunting process, and particularly difficult being self employed, they held my hand the whole way through. I felt truly supported and very well informed with a great result in the end. The team know their stuff and have been nothing but helpful and informative the whole way through, with no need to keep chasing. A big thank you to the mortgage hut, David and the team.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Effective and professional service

This is the third time we have gone to The Mortgage Hut as we have had a superb experience each time. David To and Natalie looked after us this time. David was very knowledgeable, clear and efficient and took us through a number of options, explaining the pros & cons each time. He found us a very good product, took us through credit checks, and gained us a mortgage in principle almost immediately, followed very quickly with a formal offer. The Mortgage Hut did it again for us!! A very personable and effective service. I rarely make recommendations tho’ I can happily unreservedly recommended The Mortgage Hut.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Customer focused professionalism.

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recommendations, making the complex simple.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Complete lack of proactivity

Complete lack of proactivity. I had to ask for updates more than once, even after completing my part in the portal. In the end, I think they gave up on me as they never followed up with what they said they would. I went elsewhere for a better and more affordable broker in the end.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Giac was extremely helpful

Giac was extremely helpful, he came recommended by a family member when I was buying my first house. Giac explained everything to me in detail and really supported me on my house buying journey. So much so, I called Giac for me renewal a couple of years lated and have recommended him to other friends too. Thanks Giac!

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to David To today as a…

I spoke to David To today as a preliminary chat to weigh up options about rate changes and remortgages. I was nervous and confused about the process before the call, and unsure of my options. Andrew was extremely kind and patient with me. I had many questions and deliberations on different options and he diligently explained the processes and options I didn’t know were available to me. I now have a plan, feel relaxed, know my next steps and he has booked a follow up. He was fully transparent and open about the process. I couldn’t be more thankful as I left that phone call feeling relieved, happy and relaxed. I no longer have the pressure or weight hanging over me and it was all due to his knowledge and thoroughness. Thank you again!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience- would recommend this company!

Natasha from the Mortgage Hut has been easy to work with, helpful and has made the process stress free.
She has always responded to my emails and queries quickly and made herself available for phone calls when I needed to talk things through.
Thank you Natasha

Abi

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Big Thank you!

David To is a gem, he took the time to get to know our us and our budget, and offered great advise and insight, and knew exactly what to do! I also can’t thank David enough for reassuring me throughout the process when I had my weekly panics! We’ve now had our mortgage accepted and very happy with the price, I would highly recommend David for a mortgage

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We have experienced excellent communication all throughout our mortgage process. Giacomo and Andy have both been exceptional in their service offered to us, I couldn’t recommend them more.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Communication, Friendly, Informative

I looked at the mortgage hut through their police mortgages. The service is professional and friendly, very informative people who listen to your concerns and answer questions truthfully. Andy and Giacomo helped us through the mortgage process and we have now entered into the post offer stage! Thank you both for your support and being patient with us.

June 30, 2025
Unprompted review

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