The Mortgage Hut Reviews 

134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company, praising the team for delivering outstanding service. Customers frequently mention that staff members are exceptionally helpful, patient, and thorough, taking the time to explain complex options clearly and simply. However, some customers also noted the incredible efficiency and quick turnaround times when securing their mortgage offers without any unnecessary delays. Reviewers consistently highlight how transparent communication and ongoing support significantly helped reduce the overall stress of navigating property purchases. People appreciate the personable approach and feel completely safe and well-informed throughout every single step of their journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently responsive,... See more

Service

Users describe positive interactions with service, highlighting a consistently excellent and smooth... See more

Customer service

Consumers find customer service to be exceptionally supportive and reassuring throughout the mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recom... See more

Rated 5 out of 5 stars

Giacomo & Andy were great. They gave us a realistic estimation of timelines from the beginning, kept us informed throughout and answered all questions we had. They were very patient with the fact... See more

Rated 5 out of 5 stars

Andy Holding and Giacomo Stevens made the whole process easy and explained all my queries quickly and in layman’s terms, rather than using all the jingo that other mortgage brokers use. Will be using... See more

Rated 5 out of 5 stars

I had the pleasure of working with David and his team on arranging my first ever mortgage. Although it is a very daunting process, and particularly difficult being self employed, they held my hand the... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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No recent history of asking for reviews

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4.8

All reviews

(134)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Unrivalled customer service - second to none

The Mortgage Hut are the default broker used by the housing association I bought my flat through and I'm grateful they are. Elliot was extremely helpful in taking me through the process and ensuring that everything was done properly and professionally but also gave me a lot of confidence that I was in safe hands, something that matters to me more than most things. I Was approved for my mortgage and was contacted and kept in the loop by Andy. Both were really proactive in letting me know what was happening and it was a pleasure working with them both, I wish all companies provided the same level of service and professionalism. I have recommended them already. Very happy and would give more than 5 stars if possible. Thanks both, Thom.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Remortgage Experience

I have used the mortgage hut twice now, for an original purchase and remortgage. The cuustomer service is brilliant and the employees are always on hand to asnwer any questions.

Thanks to Andy and Giacomo.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers

We recently got our first mortgage using the mortgage hut. We were so happy with the service, as being first time buyers, we didn't know much about the process. Oliver and Nichola have been amazing, clearly explaining the process and being easily contactable. We got a great offer and haven't had any issues. Buying a house is stressful at the best of times, but Oliver and his team made it a smooth and easy process. Best of all, we got the service for free as I am an NHS employee!

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

I have used the mortgage hut on more than one occasion and they have never failed to deliver! Always get the best product and the customer service is always brilliant! Would absolutely recommend!
I dealt with Giacomo and Andy specifically and they were both fantastic!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

We are first time buyers and we’re very…

I first contacted The Mortgage Hut/Police mortgages after seeing it advertised with work. We are first time buyers and were very confused by the whole process. Giacomo was great help whilst gathering everything that we needed to go forward with the application. He was very understanding and guided us through the process and kept us updated throughout. We were then passed onto Andy who was also great help and kept us updated throughout the initial application until our offer being sent. Amazing service would highly recommended and very knowledgeable within their areas!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service - Oliver and Nichola

Oliver and Nichola were very helpful with securing our mortgage and remained considerate of our feelings and stresses throughout the whole journey. Our mortgage offer took 6 weeks due to reasons out of anyone’s control but they put our minds at ease daily and kept us completley in the loop. As self employed individuals we wouldn’t recommend anyone else. Thanks again 😁

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Hut are great

Mortgage Hut are great. Everyone there is very responsive, knowledgeable and efficient and it feels like you're in safe hands!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free experience

As a first time buyer and having very little knowledge of mortgages, I decided to look into getting mortgage advice.

I made an enquiry and within a day, Giacomo was already in touch with me and arranged a phone call. Giacomo explained absolutely everything to me and was eager to clarify anything that I didn’t understand. Prior to contacting the mortgage hut, I had very little knowledge on what to look for when choosing a mortgage however Giacomo did this for us and found us the best rate which was most suited to us. He was regularly in touch with me, keeping me updated on the progress of our mortgage application and was on hand to answer any questions or queries that we had.

Once our mortgage had been applied for, our case was then passed onto Andy. Andy was in contact with us immediately, introducing himself and explaining his role. Again, Andy was in regular contact with us, sending weekly emails and chasing things up on their half. Andy has answered many of our queries and I am confident that once the mortgage application as come to an end, I would still be able to contact him should I have any further queries.

Both Giacomo and Andy have made applying for our mortgage a stress free experience and I could not recommend them enough.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

I am a first time buyer and I thought…

I am a first time buyer and I thought the whole process would be really stressful, but the mortgage hut have been amazing and guided me every step of the way making it as stress free as possible! I cannot recommend Andy and Giacomo enough they have been amazing!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Amy helped me get my mortgage. She made the whole process really easy and stress free. She explained all the terminology to me and made it a pleasant experience rather than stressful. I couldn’t speak highly of Amy. She went above and beyond, very professional.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent mortgage broker

Just finished our house-buying journey with professional help of Mortgage Hut. Natasha Strath, Nichola Sherar and the team provided a good service and found the best mortgage rate in our circumstances. It is also free for the NHS doctors which makes it even better value. Easy to be in touch and approachable company.

Thank you, Sergei and Guzel

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

More interested about a review

More interested about a review, rather than the customer. So found this company on a Google search. After entering my details I get a call shortly after. They already asked me to leave them a review, why do I leave a review before I receive any kind of service? Slow in response, and supposedly a specialist mortgage shop.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Police…

I would highly recommend Police Mortgages/the Mortgage Hut.
I had two amazing people working on my case, Giacomo Stevens and Andy Holding who were both amazing - Words cannot describe in my view how good there service was. They were there to give advice and guidance, fought my concern with the mortgage lender, always there to answer my questions via emails or phone calls and I did phone them a lot.
They were both very reassuring and knew exactly what they were doing and made the process so easy ! and within 3 weeks from start to finish I got by buy to let mortgage approved, something I did not expect to happen and I got an amazing rate too, others that I have mentioned cannot believe the rate I got, it just goes to show that they can find you the best deal out there.
Hands down the best. I was new coming into the BTL market and they made it so easy and stress free.
You both have been amazing and I am very grateful, I will defo be coming back again.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

It's fair to say that my mortgage application had a few unique aspects to it that made it not your typical application. My broker Giacomo took it all in his stride, and I was grateful for his calm, no fuss demeanour throughout the whole process. The mortgage administrator Andy was also a great help. Friendly, fast and efficient. I would not hesitate to use these guys again or to recommend them.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Took the hassle out of a stressful process

Mortgage Hut were very easy to deal with from start to finish and I was kept in touch at every stage.
Process was very straight forward and well explained. I was given lots of choices and option. When there was an issue that needed urgently resolving my broker jumped straight onto it and resolved it personally and quickly. Overall my experience was very positive and would highly recommend.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

The Best Mortgage Broker!!

I would strongly recommend Mortgage Hut to everybody who thinks about applying for a mortgage!
You won't be disappointed. People there - they know what they're doing and there is no question about it! Specifically Mr Elliott Murtagh! He won’t let You down🙂
They acting fast and won't keep you waiting for sure!!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Well recommend

I have used the mortgage hut twice now and it has been faultless. Any questions asked are sorted quickly. The communication is excellent along with the service. Special shout out to Giacomo who we have used twice and had been excllent

March 20, 2025
Unprompted review

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