The Mortgage Hut Reviews 

134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable throughout every single step of the process. Reviewers often note that communication remains consistently clear, ensuring people feel well-informed and fully supported from initial consultation to final outcome. A few other people also felt that the overall service provided was remarkably quick and efficient in securing mortgages without delays. Consumers deeply appreciate the personalized guidance and expert advice, which successfully reduces the stress of navigating complex applications alone. Clients consistently describe the process as smooth and reassuring, highlighting the approachable and reliable nature of the team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently responsive,... See more

Service

Users describe positive interactions with service, highlighting a consistently excellent and smooth... See more

Customer service

Consumers find customer service to be exceptionally supportive and reassuring throughout the mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recom... See more

Rated 5 out of 5 stars

Giacomo & Andy were great. They gave us a realistic estimation of timelines from the beginning, kept us informed throughout and answered all questions we had. They were very patient with the fact... See more

Rated 5 out of 5 stars

Andy Holding and Giacomo Stevens made the whole process easy and explained all my queries quickly and in layman’s terms, rather than using all the jingo that other mortgage brokers use. Will be using... See more

Rated 5 out of 5 stars

I had the pleasure of working with David and his team on arranging my first ever mortgage. Although it is a very daunting process, and particularly difficult being self employed, they held my hand the... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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No recent history of asking for reviews

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4.8

All reviews

(134)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used Police Mortgages/Mortgage Hut for…

Used Police Mortgages/Mortgage Hut for my recent purchase. Couldn't fault the service, with overtime taken into consideration. Constantly updated and took the stress out of that part of the moving process! Have recommended to plenty of colleagues in work since.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, helpful and always on phone if needed. Elliot and Ash were amazing ib helping us to go through mortgage application as well as through life insurance.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot fault the Mortgage hut

I cannot fault the Mortgage hut. They have gone above and beyond to help me with my mortgage product. Listening to my needs and helping me to find the best deal I can. In such challenging Financial times it’s difficult to get a ‘humanised’ experience, I can safely say the MH have made me feel more than just another customer.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely team

Lovely team, everyone has always been helpful and supportive when I’ve had any queries regarding my mortgage and future questions.
Previously dealt with Jacky (who was amazing ) & Daisy who has been super helpful when I’ve contacted her!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful staff

Friendly, helpful staff who knew their stuff. It was a really easy experience working with The Mortgage Hut and I always recommend my friends to use. Thanks :)

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

The Best

I have only ever used the Mortgage Hut when purchasing and remortgaging my homes. I wouldn’t use anyone else. They are superb, efficient, friendly and put customers first. I cannot recommend them enough to anyone looking for mortgage advice.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Both Giacomo, Andy and Lewis have been incredible in guiding me through my mortgage journey. I am a first time buyer and genuinely could not be more grateful for their assistance throughout! Any questions I had, they were happy to answer, and they kept me fully up to date throughout! Highly recommend!

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Really unhelpful service

Really useless service - bombarded with emails texts etc to book a call to discuss needs on enquiry about a remortgage only to be sent email, text and booking cancellation the next day because they only provide mortgages over 100k! Really ? Avoid

February 20, 2025
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Hey Lynsay 👋

Thank you for taking the time to review us 🙏

I think you have the wrong business, following a search of our system I can't find anyone with your name?

Wed love to help you though! We have no minimum loan amount and will always treat every customer with the same love and care.

So if you would like us to help, please email Celeste@themortgagehut

Thanks again 😊

Chris

Rated 1 out of 5 stars

The Mortgage Hut experience was disappointing

Used The Mortgage Hut previously and they were excellent. Unfortunately, when remortgaging, they were horrendous. Did not get me the best interest rate - had to tell the agent which rate to use. Repeated requests for documents which were received days/weeks later. Included management in emails and got no intervention. Won't be using The Mortgage Hut again.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

I found the Mortgage Hut online and…

I found the Mortgage Hut online and decided to use them for the house i have just bought. Giacomo Stevens was assigned to my application and he made the whole process run so smoothly, the stress was never there for me, they kept me updated through the whole process and will highly recommend them.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great advisors

Finally, a year after my first conversation with Oliver, we have a mortgage in place despite credit issues. Oliver has remained thorough, patient and consistent during a testing time of house purchases falling through, trying to get credit records corrected and other hiccups.
Nichola was great at keeping us informed, and answering queries and getting the application over the line.
Really pleased with them both and will use The Mortgage Hut again in a couple of years :)

October 4, 2024
Unprompted review

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