I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... See more
Company replied
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Review summary
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Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident... See more
Company replied
I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient... See more
Company replied
Laura McBurney was amazing! She was able to help me complete all the information by telephone because I am very bad at technology and I didn't have access to a computer. Laura was very patient an... See more
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Company details
About The Mortgage Works
Written by the company
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contact info
Pipers Way, SN38 1NW, Swindon, United Kingdom
- www.themortgageworks.co.uk
4.7
Excellent
3K reviews
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Gave me information needed and rang…
Gave me information needed and rang when said and kept me updated all along
July 30, 2026
Reply from The Mortgage Works
We're glad we could provide the information you needed and keep you updated. Thank you for your kind words!
Excellent service from Laura McBurney
Excellent service from my mortgage consultant, Laura McBurney. Process started on Monday morning with an initial consultation and by Friday morning I had a confirmed mortgage offer with the solicitor.
Laura is both professional and personable, and made the whole process stress free.
August 7, 2026
Unprompted review
Reply from The Mortgage Works
We're so pleased to hear about your excellent experience. It's wonderful to know that our mortgage consultant provided such professional and personable service, making the process stress-free and efficient.
Six months of excessive revert-to rate…
Six months of excessive revert-to rate interest incurred.
TMW do not understand their own underwriting policies.
Confusion reigns between teams.
Contradictory advice follows.
All while the client battles to get his own mortgage resolved.
I’m an organised professional landlord with all documents to hand.
TMW know better than my city’s Planning Deparment and Housing Officers, contradicting planning approvals and an HMO Licence in force…
Quite extraordinary people to try and deal with…
August 6, 2026
Unprompted review
Reply from The Mortgage Works
We appreciate you sharing your detailed feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with the revert-to rate interest, the confusion between our teams, and the conflicting information you received. We understand how frustrating it must be to navigate these issues, especially as an organized professional landlord. We are reviewing your comments to understand where we can improve our processes and communication to prevent similar situations in the future.
The mortgage advisor was very professional. …
The mortgage advisor was very professional and helpful. All apppointments were on time, by telephone and email comfirmation. Things were explained clearly and my personal lack of technical ability was taken into account. The whole process was quick and trouble free.
July 10, 2026
Reply from The Mortgage Works
We're so pleased to hear that your mortgage advisor was professional and helpful. It's great to know that appointments were timely and explanations were clear, making the process quick and trouble-free for you.
fast and efficient service
fast and efficient service. carly was very helpful and a pleasure to deal with.
August 5, 2026
Reply from The Mortgage Works
We're so pleased to hear that you experienced fast and efficient service. We appreciate you sharing your positive feedback about our helpful team member!
Calling in regards to a product switch
The service in regards to a product switch was excellent from start to finish, Katie was thorough and attentive. I much appreciated how smooth the whole process was and my problem was solved within the phone call. I feel more at ease calling the centre with any future concerns, thank you again. I don’t normally send reviews but I feel as this was necessary.
August 6, 2026
Unprompted review
Reply from The Mortgage Works
We are so pleased to hear about your excellent experience with us! It's wonderful to know that the product switch process was smooth and that your problem was resolved efficiently. We truly appreciate your kind words and are glad you feel more at ease.
Beth Carter is a delight
Beth Carter dealt with my mortgage applications and has been incredibly helpful, quick to come back to you and a delight to deal with. Thank you.
August 6, 2026
Unprompted review
Reply from The Mortgage Works
We are so happy to hear about your positive experience with our mortgage application process. We appreciate you sharing your kind words!
Explained things clearly,listened very…
Explained things clearly,listened very well and was eager to help
July 29, 2026
Reply from The Mortgage Works
We're delighted to hear that our team clearly explained things and listened attentively. We appreciate your kind words about our eagerness to help.
Fantastic service from Daniel at TMW
Fantastic service from Daniel at The Mortgage Works. Clear advice, quick communication, and a genuinely supportive approach. He was calm, clear, and knowledgeable - making sure I understood all my options without ever feeling rushed or pressured.
Daniel’s professionalism and genuine care made a huge difference to what can be a stressful process. I’m very grateful for his support and highly recommend him.
August 5, 2026
Unprompted review
Reply from The Mortgage Works
We're delighted to hear about your positive experience with our team member. It's wonderful to know that you received clear advice, quick communication, and felt supported throughout the process. We're glad that you found the approach calm, clear, and knowledgeable, ensuring you understood all your options without feeling rushed or pressured. We appreciate your kind words about the professionalism and care provided, and we're pleased it made a difference during what can be a stressful time. Thank you for your high recommendation.
Reply from The Mortgage Works
We're delighted to know that you found our team to be very helpful and informative regarding our product selection. Thank you for your kind words!
Really friendly and helpful staff
Really friendly and helpful staff, who took the time to explain things so that I understood.
August 3, 2026
Reply from The Mortgage Works
We're so happy to hear that our staff was friendly and helpful, taking the time to explain things clearly. Thank you for your kind feedback!
I am extremely disappointed with The…
I am extremely disappointed with The Mortgage Works and the way they handled my mortgage application.
The whole process took far longer than it should have, with constant delays and very poor communication. I felt like I was being led on for weeks, wasting my time while getting little to no meaningful updates. The experience was frustrating from start to finish and caused unnecessary stress.
I expected a much more professional and efficient service. Unfortunately, my experience was the complete opposite.
I would not recommend The Mortgage Works to anyone based on my experience.
August 4, 2026
Unprompted review
Reply from The Mortgage Works
We are truly sorry to hear about your frustrating experience with your mortgage application. We understand your disappointment regarding the delays and lack of communication you encountered. We are committed to providing efficient and professional service, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable as we continuously work to improve our processes and communication.
Reply from The Mortgage Works
We're so happy to hear that our customer service was helpful and awesome for you! We truly appreciate your kind words.
Less than 1 star Sent a BACS…
Less than 1 star Sent a BACS overpayment of £7500 29/7/26 Showed in my mortgage account account on 31/7/26 When checked again on 3/8/26 it had gone Same today 4/8/26 Where is my £7500
Checked Nat West payment was from cleared funds no issues with Nat West And not back in my bank account either Where is it?! Worried sick
August 4, 2026
Unprompted review
Reply from The Mortgage Works
We understand your concern regarding the missing overpayment. We appreciate you bringing this to our attention and we are actively investigating this matter to locate your funds.
Dealing with TMW direct was brilliant
Dealing with TMW direct was brilliant, wish I'd done it before, found it better not to have a broker stuck in the middle and I liked dealing with Nazim
August 2, 2026
Reply from The Mortgage Works
We are so pleased to hear about your positive experience with us and that you found dealing directly to be beneficial. We truly appreciate your kind words.
very helpful
very helpful
explained everything in an easy to understand way
the whole process was excellent
July 30, 2026
Reply from The Mortgage Works
We're so pleased to hear that everything was explained clearly and in an easy-to-understand way. It's wonderful to know the entire process was excellent for you!
Excellent service very helpful
Excellent service very helpful
talked us though everything very friendly which makes things easier listen to what we wanted Excellent all round
July 30, 2026
Reply from The Mortgage Works
We're so pleased to hear that you received excellent service and found our team to be very friendly and helpful. It's wonderful that we could make things easier for you and listen to your needs. Thank you for your kind words!
Reply from The Mortgage Works
We're so pleased to hear that you received excellent service
Appaulling communication and service
Appaulling communication and service. Delayed the whole application process.
July 15, 2026
Reply from The Mortgage Works
We are concerned to hear about your difficult experience with our communication and the application process. We are actively reviewing your feedback to improve our services.
Beth is great !
Beth is great !
Helps a lot and finally we all achieved!
Thank you, Beth!
July 31, 2026
Unprompted review
Reply from The Mortgage Works
We're delighted to hear that our team member was able to provide such great assistance and help you achieve your goals. We appreciate your positive feedback!
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