The Moving Portal Limited Reviews 

425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and praise the friendly staff for their incredibly helpful and supportive attitude. Reviewers appreciate the prompt communication and regular updates received via text, email, and the online portal at every step. Some reviewers were happy with the comprehensive, in-depth reports that clearly explained all findings and outlined necessary next steps. People also noted that the surveyors were extremely thorough, taking extra time to follow up with phone calls to discuss concerns. Consumers found the entire process exceptionally smooth and reassuring, turning a potentially stressful situation into a remarkably easy experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient, fast, and professional process from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, speed, and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and easy... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the quick responses,... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing appreciation for the proactive communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(425)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from The Moving…

Great service from The Moving Portal…would recommend them.

We were kept informed via the portal and by email and text at every stage; the building survey report was extremely detailed and included pictures to show particular things reported upon.

Follow up phone call was helpful too. Thank you.

February 20, 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Would recommend

I was given regular updates on the survey appointment via text and found it easy to sign up to the portal. Once the survey was completed we got a report the next day via email then had a phone call with the surveyor (Johnathon) a few days after that to discuss his findings and get advice. He was friendly and helpful.

March 2, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Nice service.

We used this company to check on our first house purchase, and the report they provided was very comprehensive, with photos and important details. It was definitely money well spent.

March 2, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Thanks…

Report was with pictures so clear and understandable thanks a lot.

February 26, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

As a first time buyer l was a little…

As a first time buyer l was a little daunted about getting a survey done but after reading it l was quite surprised. Everything that l needed to know was included and layed out with ease of understanding and l could put a value on what l needed to do. Very happy with the whole experience.

February 20, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Excellent surveyor service

The surveyor completed a full report and was also available to email answers to questions after.

February 9, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to leave us a 5 star review! Here at The Moving Portal, We take pride in knowing our customers are happy with the service they have received. If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help. We wish you all the best!

Rated 5 out of 5 stars

Simple to use and informative

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putting my mind at rest over certain points. Hopefully won't have to but would use again!

February 11, 2026
Unprompted review
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Reply from The Moving Portal Limited

Good Afternoon Rose,
Thank you for taking the time to leave a 5 star review. We are pleased to hear you are happy with the service you received. If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help. We wish you all the best!

Rated 5 out of 5 stars

Brilliant service

I recently had a Level 2 RICS survey carried out on a three-bedroom house by Julia from e.surv Chartered Surveyors, and I couldn’t be more satisfied with her service. Julia was exceptionally thorough, meticulous, and professional throughout the process.
She prepared a clear and detailed report, and was always approachable and responsive whenever I had extra questions. She took the time to explain everything patiently and made sure I fully understood her findings.

What stood out most was Julia’s willingness to go above and beyond: she not only delivered an outstanding survey report but also offered her further support should I need help interpreting the report or navigating aspects of the property purchase.

I highly recommend Julia for her expertise, professionalism, and excellent client care.

January 28, 2026
Unprompted review
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Reply from The Moving Portal Limited

Good Afternoon Irina,
Thank you for taking the time to share your experience with The Moving Portal!
We take pride in knowing our customers are happy with the service they have received. If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help. We wish you all the best!

Rated 5 out of 5 stars

A great experience

A great experience. Thorough report and good after service.

January 26, 2026
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5-star review!
We wish you all the best!

Rated 5 out of 5 stars

Great communication

Great communication via text, email, portal and phone calls. Survey L2 carried out on the Friday and reported by the following Monday afternoon. Was then contacted 2 days later to see if I had any questions regarding the survey and discussed their recommendations over the phone as well it being written in the report. We have not moved to the house at present but have no reason to believe the survey will not be accurate in its report. Report included labelled photos which was helpful to us.
The company were recommended to us by our mortgage advisor and the process of booking our survey was straight forward and easy to navigate with support from the team.

January 26, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help. We wish you all the best!

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, requested a level 2 survey for a house I’m buying and the report was in my email in less than a week. The surveyor Simon was brilliant and even telephoned me a few days after the report was sent to follow up. 5 star service!

January 13, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

First class service.

I found the whole experience with The Moving Portal first class, from the initial call to receiving the report. Communication was good and the report very detailed and easy to understand. I would definately use them again should I ever need another survey.

January 15, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Brilliant service from start to finish

So easy to arrange, pay for. The report was detailed and well explained both by a written guide and through a telephone call.

January 2, 2026
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5-star review!
We wish you all the best!

Rated 5 out of 5 stars

Informative and supportive

I received the results of my property survey from Annabelle Rossi (via eConveyancer/Moving Portal) just before Christmas. Although the report highlighted a number of issues, I was very grateful for the excellent service and support I received from Annabelle.

She is a highly professional surveyor who took the time to explain everything clearly and answered all my questions thoroughly. I highly recommend her services.

December 19, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

House survey

We recently had a survey on a house we are buying. The surveyor was very thorough and professional and carried out the survey in good time giving us a full report of his findings. Further to this he spoke to us over the phone and we feel we are now very well informed. Excellent service from this company

December 19, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Very easy and straight forward process…

Very easy and straight forward process from start to finish,
After my survey was completed I received a very detailed report and was very happy with the report,
Neil also gave me a call to follow up and discuss the information on the report.
Would definitely recommend

December 24, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

It was excellent

It was excellent

December 24, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We wish you all the best!

Rated 5 out of 5 stars

Great experience

Great experience, was dealt with in a very friendly and professional manner. After giving them the go ahead it was all arranged with a local surveyor within a day and the survey was completed within a week. We then received the report next day.

December 12, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Good Afternoon,
Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

I have had 2 surveys in the last 3…

I have had 2 surveys in the last 3 months for a competitive market in York and both of them have been excellent and very helpful. My most recent survey was a level 3 completed by Paul Cunliffe and his report was so thorough and detailed it was like a thesis. Moreover Paul was knowledgable and pragmatic in his phone call to me after the report was submitted. I have been Impressed with both surveys and with the service here on The Moving Portal

December 5, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

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