The Moving Portal Limited Reviews 

425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and praise the friendly staff for their incredibly helpful and supportive attitude. Reviewers appreciate the prompt communication and regular updates received via text, email, and the online portal at every step. Some reviewers were happy with the comprehensive, in-depth reports that clearly explained all findings and outlined necessary next steps. People also noted that the surveyors were extremely thorough, taking extra time to follow up with phone calls to discuss concerns. Consumers found the entire process exceptionally smooth and reassuring, turning a potentially stressful situation into a remarkably easy experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient, fast, and professional process from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, speed, and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and easy... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the quick responses,... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing appreciation for the proactive communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(425)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Fantastic customer service and support. We had a level 2 survey and it was booked in and completed in a quick timeframe. Report was clear and very professional. Very happy with the service and would highly recommend. Thank you.

December 3, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

Fantastic experience…

Fantastic experience with the moving portal. My surveyor (Matthew Pilkington) provided me with a detailed and comprehensive report in the blink of an eye. He followed up with a call to ensure I had a full understanding of the findings and took time to address my concerns. Wholeheartedly recommend!

December 10, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Excellent service

Its an overwhelming journey, and since moving portal keeps us on the loop to keep us updated from time to time . I never thought that L2survey report will release too soon coz mostly Ive heard from fb groups like a week or more but in the moving portal they surpass my expectations.

December 1, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We are glad to hear we could help!
We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

The Professional Property Surveyor Service

The Moving Portal is brilliant and providing professional property surveyor service. Precise and detailed report that helped me for further negotiation and preparing for contract exchange. Thank you!

November 24, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
We are glad we could help you make the right decision and save you further costs.
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Excellent service

Excellent service, great communication, highly recommend

November 14, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Very good experience

Very good experience, full explanation of what would be covered during the Survey. The surveyor contacted us before he arrived in the morning , he was very pleasant and on arrival explained what he was wanting to see. After he had finished he was again very pleasant and professional and told us he was satisfied with what he had seen

November 20, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Gemma was great and really helpful…

Gemma was great and really helpful throughout the process, would definitely recommend!

November 12, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

The Moving Portal were great!

The Moving Portal were very efficient and helpful with the booking a survey for us.

We had a few areas that we wanted looking at in detail, which moving portal made very easy to relay this information to the surveyors.

The portal system was very simple to use for making additional notes and helped us feel confident that the survey was thorough in the areas we wanted looking at.

The team were very quick to answer question via phone call or email in a friendly and professional manner.

November 26, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Brilliant service…very happy.

Brilliant service from The Moving Portal…would highly recommend.

I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extremely detailed from Pete Mallinson…
Including pictures of everything reported upon.

Friendly staff at every step.

Thank you for making what can be stressful an easy experience.

November 24, 2025
Unprompted review
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Reply from The Moving Portal Limited

Good Afternoon,
Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Excellent and very thorough

Excellent and very thorough.
Very good service and very reassuring to receive a personal email before and after. It gave it all a very 'human' and personal touch in a process which can be extremely stressful!
Thank you very much.

November 19, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for your kind words!
We are really glad we could help make the process less stressful!
We wish you all the best!

Rated 5 out of 5 stars

Amazing service

Amazing service . Dylan even followed up with an email and a call afterwards to talk through the report as the words can be a little daunting . Excellent , would use again

November 19, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5-star review!
We are glad to hear you would use our services again!
We wish you all the best!

Rated 5 out of 5 stars

Great experience and very informative

Great experience and very informative. Quick return around for our homebuyers survey. Lee Cahill from Countrywide Surveying Services was great. Good communication and kept us up to date through the process. Would highly recommend

November 14, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

Very good service

Went through the Moving Portal twice for home surveys. I sent off an email and within just a few hours both times I got a call back for information about the houses and booking. They found a surveyor so quickly, the second time we had the survey done within just three days! Very friendly staff and a reasonable price compared to other companies. Would definitely use a third time in the future.

November 11, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

The Moving Portal were recommend to us…

The Moving Portal were recommend to us by our mortgage advisor. They have been great from start to finish. Very informative and understanding when we had a change in circumstances which held us up doing our survey on the property we are currently in the process of buying. Everything was good within good time and they are fantastic at replying to emails with any questions we had. Can highly recommend them for any survey needs.

November 7, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Good Afternoon,
Thank you for taking the time to review our services, we really appreciate this!
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Made getting a survey very easy

Made getting a survey very easy.
The Moving Portal found me a surveyor really quickly, and their online portal is simple to use and really clear and user friendly.
Not a lot to say really, but in a good way… like I said, very quick and easy, job done!
Can’t fault them at all.

I recommend if you don’t want to go looking for a surveyor yourself.

October 24, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

good experience

Simple easy to use website, and then a full and comprehensive report , which highlighted the issues very well.

The only issue that I have is that it took 10 working days to forward the report to us, that may be because our surveyor is very popular, and it would have been helpful in this instance to have had it sooner.

October 28, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We will ensure to pass your feedback on to the attending surveyor as we are always looking for ways to improve our service.
We wish you all the best!

Rated 5 out of 5 stars

Excellent service

Excellent service, good surveyor,easy to use.

October 27, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Absolutely excellent surveyor

Absolutely excellent surveyor. He noticed absolutely everything about the property. Highly recommend

October 24, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Sorted everything thing out and kept me up to date throughout the whole process. Would highly recommend to anyone requiring a survey on a property.

October 23, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

Absolutely incredible service from…

Absolutely incredible service from start to finish, keeping me updated on the customer online portal and via email at all times. Contacting me to give an update on the property survey before issuing out the full report. The information on the report is detailed and well in depth and includes photo's to describe the work required as well as using a traffic light system ranging from high to low. I will definitely be using this company again and recommend to family and friends. I can't thank you all enough for your outstanding efficient service.

October 16, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

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