The Moving Portal Limited Reviews 

425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and praise the friendly staff for their incredibly helpful and supportive attitude. Reviewers appreciate the prompt communication and regular updates received via text, email, and the online portal at every step. Some reviewers were happy with the comprehensive, in-depth reports that clearly explained all findings and outlined necessary next steps. People also noted that the surveyors were extremely thorough, taking extra time to follow up with phone calls to discuss concerns. Consumers found the entire process exceptionally smooth and reassuring, turning a potentially stressful situation into a remarkably easy experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient, fast, and professional process from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, speed, and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and easy... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the quick responses,... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing appreciation for the proactive communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(425)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Professional Company who was move fast…

Professional Company who was move fast to compete the job allowed.I am happy with their services.

October 17, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We wish you all the best!

Rated 5 out of 5 stars

Easy to use.

Professional and easy to use.

October 24, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Homebuyer Level 2

I'm purchasing my property from my landlord and was recommended The Moving Portal by my mortgage advisor. As soon as I gave the go ahead and applied for my mortgage, TMP contacted me on the day to see if I had any queries or help setting up my details on their online portal. The team made sure all of my details were correct and the booking process was super straightforward. My surveyor, Alex, was incredibly courteous and knowledgeable. He ran through the highest priorities at the end of his survey and advised his report would be with me by the following Monday. Even offered additional advice if I decided to obtain further detailed investigation reports. The survey was done on the Wednesday morning and I had my report by close of play Thursday! Would absolutely recommend these guys without a doubt

October 15, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We are glad to hear we could help!
We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Dodged a bullet

Can I just say your survey was the best money I have spent in many a year. It saved us from investing £140,000 in a property which could have cost us another £20,000 to put right.

I am retired and my wife only works part time so we could never have afforded the repairs. We have now resumed our property search and may possibly have need of your services again.

Our sincerest thanks

October 10, 2025
Unprompted review
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Reply from The Moving Portal Limited

Good Afternoon,
Thank you for taking the time to review our services, we really appreciate this!
We are glad we could help you make the right decision and save you further costs.
If there is anything we can do to help in the future, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

The Moving Portal

A fantastic service! Excellent communication, E-Mail and updates. I was updated via the online portal, text and emails each step of the way during the very timely service.

Highly recommended.

Thankyou.

September 26, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your 5-star review and for recommending us!
We wish you all the best!

Rated 5 out of 5 stars

Andrew was great

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost everything you would need to know. The booking process from start to report is efficient and quick (all done within 2 weeks) and the cost was very fair. Would definitely use them again and recommend to anyone out there not sure who to use.

September 30, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Excellent ,a great in depth report …

Excellent ,a great in depth report ,very helpful pointed out quite a few things I overlooked. Nice and concise.

September 24, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Straight forward and really nice

Everything was clear and concise, staff offered to explain anything I was unsure of and were just generally helpful

September 27, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much Corey. We wish you all the best!

Rated 5 out of 5 stars

Matt Pilkington

Matt Pilkington was my surveyor and he was exceptional. Absolutely money well spent. In-depth and thorough, Matt gave me a really heads up before the survey was published about issues that needed to be actioned asap, I truly thank him for his professionalism and support.

September 12, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 4 out of 5 stars

Good level of inspection

Good level of inspection, completed in a short time. Only could’ve spoken to solicitors to obtain certification but very happy with the service.

September 15, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your review.
We are glad to hear you are happy with the service received.
Please note, the surveyor would not make contact with the solicitor, this is not in the scope of the survey.
Should you wish to discuss this further, please do not hesitate to contact us and we will be happy to help!

Rated 5 out of 5 stars

A Fantastic Service

What a fantastic service! Excellent communication, I was updated via the online portal, text and emails each step of the way during the very timely service. This then ended with a friendly phone call with the surveyor (Luke) who explained the report very well, clearly pointing out next steps, with the offer of open communication. I would highly recommend the service. Thank you.

August 28, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Professional and as comprehensive as…

Professional and as comprehensive as circumstances
allowed, on the day of survey. Expressed and described in a logical format and in order of importance.Highly recommended.

August 28, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, was kept up to date with the process and even received a phone call to discuss and go through the report. Thank you!

September 3, 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Great experience

Amber was super helpful. She explained the different surveys to us and was patient and informative. Our experience was quick and effective. From initial contact with Amber, our survey was complete within a week.

August 13, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

Rated 5 out of 5 stars

Great support throughout the process

Great support throughout the process. Many thanks team!

September 1, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5-star review! We wish you all the best in your onward purchase.

Rated 5 out of 5 stars

Communication was timely and clear from…

Communication was timely and clear from the moment we instructed them. They were quick to book the appointment and turned round the report within 24hrs. Excellent service.

August 27, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Pleasure to work with

No issues at all, clear communication, regular updates when progress was made. Would recommend.

August 18, 2025
Unprompted review
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Reply from The Moving Portal Limited

Your satisfaction is our priority. Thank you for your 5 star review. We wish you all the best!

Rated 5 out of 5 stars

Great service…

Very professional and well organised company. Dealt with everything very fast and got informed on every step of the way. Would recommend to everyone who wants to deal with the survey as easy as possible.

August 20, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Great service

Made the process of finding a surveyor easy and stress free.
Great communication from start to finish.

August 28, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Fantastic service

Fantastic service from both TMP and the surveying firm, the portal is so easy to use and great to get instant updates. The survey was completed and sent back within 2 days, I couldn't believe how quick! 10/10!

August 20, 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

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