My order was supposed to be delivered next working day. Sure, a weekend and a bank holiday followed, but 10 days later I still didn't get my order. No shipping notification, no tracking in the s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Apart from the wonderful products; Alice was really communicative, my moccamaster grinder arrived first with no issue. However the stainless steel coffee maker was not in stock. Alice kept in touch fi... See more
As a company we have used The Office Supplies Supermarket for a few years now. The orders are always delivered promptly and in good condition. Excellent service that has never failed us. Would highly... See more
Company replied
Delivery was fine. My issue is I bought a leather chair for my husband for a Christmas present. Wanted to give it to him boxed. Also I couldn't assemble. Asked if could contact them after Chri... See more
Company replied
Company details
- Office Supplies Store
- Office Accessories Wholesaler
- Office Equipment Supplier
- Office Supply Store
- Office Supply Wholesaler
- Paper Shredding Machine Supplier
Information provided by various external sources
The Office Supplies Supermarket - The UK office supplies company with local delivery. Shop online for office products, paper, stationery, office furniture and printer ink in our specialist office superstore. We supply office supplies and related products on a next day delivery basis via our local office products depots.
Contact info
United Kingdom
- www.theofficesuppliessupermarket.com
4.0
Great
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection at the right price
A good selection of reasonably displayed office items, the price is right and the delivery and product was excellent.
August 10, 2024
Reply from Theofficesuppliessupermarket
Hi David,
Thank you for leaving us a such a lovely review. I'm so glad to hear you were happy with your product and the delivery. Much appreciated.
Alice
good fast service
August 8, 2024
Reply from Theofficesuppliessupermarket
Hi Ian,
Thank you very much for your feedback.
Alice
Very satisfied.
August 14, 2024
Unprompted review
Reply from Theofficesuppliessupermarket
Hi Gilbert,
Thank you for your review. I'm glad you were happy with your order.
Many thanks
Alice
Spoke to someone in customer service…
Spoke to someone in customer service who was extremely helpful and arranged next day delivery for me.
August 13, 2024
Unprompted review
Reply from Theofficesuppliessupermarket
Hi Sandra,
Thank you for taking the time to leave a review. I'm glad we could help. I will pass to this feedback to Phoebe who helped you with your order.
Many thanks
Alice
The speed with which you order was…
The speed with which you order was accepted
August 7, 2024
Unprompted review
Reply from Theofficesuppliessupermarket
Hi Alan,
Thank you very much for taking the time to leave your feedback.
I'm glad you were happy with your order.
Alice
I spoke to a very helpful lady on the…
I spoke to a very helpful lady on the phone as I had no account and wanted to ask some questions. Account set up was really easy. Hopefully will get my delivery tomorrow & best part is they were a lot cheaper!!
August 7, 2024
Unprompted review
Reply from Theofficesuppliessupermarket
Hi Theresa,
Thank you very much for your feedback. I can see your parcel was successfully delivered this morning. Much appreciated.
Alice
As described and timely
July 22, 2024
Reply from Theofficesuppliessupermarket
Hi Steven,
Thank you for your feedback. I'm glad you were happy with your product.
Many thanks
Alice
Easy to order and arrived when they…
Easy to order and arrived when they said it would.
Perfect!
July 16, 2024
Reply from Theofficesuppliessupermarket
Hi Catherine,
Thank you for your feedback. We really appreciate it.
Many thanks
Alice
Terrible service!
Terrible service!! a complete mess from start to finish.
Goods not in stock but showing available on the website! had a phone call to say they will be delivered in one but but never turned up! I chased and got told there was a delay and they'll be delivered in August! Then i received a phone call saying they need to charge me more money for the items!!!
July 11, 2024
Reply from Theofficesuppliessupermarket
Hi,
Thank you for your review and I'm very sorry about the issues you experienced with your order. Unfortunately the manufacturer had given us the wrong details on the product file, which we have now corrected on our website. If you would like our customer service team to reach out again regarding this issue, please let me know.
Kind regards
Alice
Very helpful
June 26, 2024
Reply from Theofficesuppliessupermarket
Hi,
Thank you for your feedback, much appreciated.
Many thanks,
Alice
Reply from Theofficesuppliessupermarket
Hi Roger,
Thank you for your feedback, I'm glad to hear you were happy with our service.
Many thanks
Alice
Prompt safe delivery of a glass item.
July 3, 2024
Reply from Theofficesuppliessupermarket
Thanks Chris,
Appreciate the feedback
Kind regards
Paul and the team
My second order with office supplies…
My second order with office supplies supermarket. Products I know and trust at the best price I can find.
July 12, 2024
Unprompted review
Reply from Theofficesuppliessupermarket
Thank you for the review Jack,
We really appreciate it!
Kind regards
Paul and the team
No correspondence saying what was…
No correspondence saying what was happening with my delivery
I had to contact you to find out
June 26, 2024
Reply from Theofficesuppliessupermarket
Hi David, thank you for leaving us a review and I'm sorry to hear you were disappointed with the delivery. You ordered after our cut off time so your order was processed the following day. My apologies for not explaining this over email.
Fast effecient service.
Fast effecient service.
Used the wrong name on the delivery
Wasn't advised when it would be delivered. It was a present so a little bit of an issue.
June 15, 2024
Reply from Theofficesuppliessupermarket
Hi Karen, thank you for leaving us a review and we appreciate the feedback. I’m sorry to hear our communication regarding the delivery date wasn’t clear, this is something we will work on in future. If you would like our customer services team to get in touch to discuss the incorrect name or delivery, please let us know your order number and we can give you a call back.
Kind Regards
Alice
Good delivery time
June 7, 2024
Reply from Theofficesuppliessupermarket
Thanks Peter,
We appreciate the positive feedback. Glad we met your expectations.
Kind regards
Paul and the team
Very nice pens I acquired for my 97…
Very nice pens I acquired for my 97 year old mother.
Quickly delivered. Overall great success.
June 14, 2024
Reply from Theofficesuppliessupermarket
Thank you for the review and glad we got them to you so promptly!
Kind regards
Paul and the team
Excellent efficiency
The order was delivered quickly and on time. You couldn't ask for more.
The items were just what was needed
June 11, 2024
Reply from Theofficesuppliessupermarket
Thanks Elizabeth, glad everything arrived as expected. We're very grateful for the feedback!
Kind regards
Paul and the team
Alice in wonderland 😀
Apart from the wonderful products; Alice was really communicative, my moccamaster grinder arrived first with no issue. However the stainless steel coffee maker was not in stock. Alice kept in touch first offering a red version and then kept me informed re waiting time for the product that I had ordered. Alice was polite efficient and a good communicator. Thanks for the great service !!
June 9, 2024
Reply from Theofficesuppliessupermarket
Thank you so much for taking the time to provide such a positive review, we appreciate it!
Kind regards
Paul and the Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.