Worst company ever. My package, which they shipped with FedEx, has disappeared. According to FedEx, the package was dropped at some adress (without signature!) yet it was not my house. No reaction fro... See more
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Thank you Marina, very good and neat packing. Carefully wrapped each watch separately in paper and paper tape. Everything great except unfortunately shipping was as much as purchased items.
Outstanding service from The Packengers. From an auction house in France to my front door, everything was perfect - timing, communication, tracking, customs paperwork - taking away all the stress of... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
Company replied
Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ThePackengers
Dear Ruhul,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Great to do business with
April 28, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Customer,
Since we have not received a response to our request regarding your identity, we are unable to provide you with a specific answer.
Please contact us at hello@thepackengers.com.
Best regards,
ThePackengers Team
Exceptional care and precision in handling
I had an excellent experience with ThePackengers, and I want to specifically highlight the outstanding work of Christian. He handled the packing of a large Limoges dishware set that I recently acquired through an auction, and the level of care was evident from the moment I opened the shipment.
Every piece was meticulously wrapped and secured, clearly reflecting both experience and attention to detail. Fragile items like Limoges porcelain require a very deliberate approach, and Christian executed this flawlessly. Not a single item was compromised in transit, which speaks volumes about the quality of the packing.
Overall, the service was professional, reliable, and exceeded expectations. I would not hesitate to trust ThePackengers once again, especially knowing that individuals like Christian are involved in the process.
April 27, 2026
Unprompted review
Reply from ThePackengers
Dear Dimitris,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Speedy delivery and friendly staff!
Very quick to get a quotation, good pricing and very helpful customer service! Items were also well packaged and secured. Highly recommend.
April 28, 2026
Reply from ThePackengers
Dear Melissa,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service
Excellent service, kept me informed all the way through the process and delivery. The packaging was extremely thorough and secure the painting arrived safe and sound
April 24, 2026
Reply from ThePackengers
Dear Mick,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Viktor,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The service is reasonably fast for the…
The service is reasonably fast for the price paid. It could be faster. The packaging is fine and safe for fragile watches.
April 23, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent service
Excellent service, thank you very much: Item packed very carefully, very fast shipping.
April 23, 2026
Reply from ThePackengers
Dear Matthias,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Packing was superb
Packing was superb. But item was collected from the auction house on the 4th of April, shipped on the 19th....delivered on 22nd. No explanation offered for the delay. But, happy to try Packengers again.
April 22, 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Regarding delivery times, we are doing everything we can to ensure you receive your orders as quickly as possible, even during this busy period. However, please note that our delivery times also depend on the auction house’s availability to accommodate us for the pickup of your lots.
Thank you for your understanding. Please feel free to contact us with any further questions.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Robert,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Best delivery service
Best delivery service, you guys are amazing.
I buy and ship a lot of items at auction from overseas, you by far are the best.
Tedric Wilkinson
April 24, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Everything is at the highest level
April 23, 2026
Reply from ThePackengers
Dear Kunde,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fast delivery.
April 23, 2026
Reply from ThePackengers
Dear Stefan,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fast and very well packed
Fast and very well packed, I’m not sure if I pushed the wrong button somewhere but felt that price was really high. Apart from that all good.
April 20, 2026
Reply from ThePackengers
Dear Marcus,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Swift handling with great care
Swift handling with great care, excellent customer service and information. Thank you very much from a repeatedly happy customer.
April 20, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fast appraisal and safe shipment.Highly…
Fast appraisal and safe shipment.Highly recommended!
April 20, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Johannes,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The packing was excellent the time for shipment not so good
The packing was excellent. The pick up time and delay to send not so good
April 22, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
With regard to delivery times, we are doing our utmost to ensure you receive your orders as quickly as possible, even during this busy period. However, please note that our delivery times also depend on the availability of the auction house to allow us to collect your lots.
Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.
Best regards,
ThePackengers Team
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