Thank you Marina, very good and neat packing. Carefully wrapped each watch separately in paper and paper tape. Everything great except unfortunately shipping was as much as purchased items.
Company replied
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See what reviewers are saying
Outstanding service from The Packengers. From an auction house in France to my front door, everything was perfect - timing, communication, tracking, customs paperwork - taking away all the stress of... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
Company replied
Friendly butI didn’t recieve all objects ( again) this time I seriously missing some larger objects from the lots that I bought. A simple check on photos should avoid such problems. I strongly have t... See more
Company replied
Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ThePackengers
Dear Joop,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Khaled,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent thank you recommended
April 13, 2026
Reply from ThePackengers
Dear Ralph,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
ThePackengers are entirely unreliable…
ThePackengers are entirely unreliable and untrustworthy. They managed to lose a first edition copy of Marcel Proust's first work, Les Plaisirs et Les Jours, an important piece of French cultural heritage; then they unabashedly lied about it, including by saying the shipment was late because it was undergoing quality inspection when the package had already been lost, probably because of mislabeling combined with a failure to securely attach the label to the package. These falsehoods in turn delayed and may have doomed any attempt to find the missing package. This conduct was notwithstanding the fact that I have spent probably more than 100000 euros paying the organization for shipments, and have tolerated a number of breakages and mishaps (such as shipping a package mistakenly to the US instead of its destination in Greece), almost invariably without any compensation. I plan to pursue my rights. But whoever patronizes this organization does so at their own peril.
April 16, 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
We have received your complaint via email and will be in touch with a solution as soon as possible.
We are currently investigating the matter with the carrier.
Thank you for your patience,
ThePackengers team
Outstanding service in every regard!
We are very impressed with the quality of packaging and the speed of transport. We will be in Paris in November through December 2026. We make many purchases at auction and elsewhere. We would like to establish a relationship so that our purchases will be collected, packaged and held for shipment after Christmas 2026. Is this something you can do for us?
We are delighted with what you have done for us on this purchase!
April 16, 2026
Unprompted review
Reply from ThePackengers
Dear Susan,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
You can contact us via hello@thepackengers.com
Best regards,
ThePackengers Team
You didn't send me 22 medals
Today I received a parcel from you and was very upset because you sent me only half of the medals I bought.
You didn't send me 22 medals this is outrageous
April 16, 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
We have received your complaint via email and will be in touch with a solution as soon as possible.
We are currently investigating the matter with the auction house.
Thank you for your patience,
ThePackengers team
Everything arrived timely and safely…
Everything arrived timely and safely packed
April 16, 2026
Unprompted review
Reply from ThePackengers
Dear Andrea,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Prompt and effective delivery
Prompt and effective delivery! I was kept updated of every stage of the process, and the delivery was just as smooth as possible! Many thanks!
April 15, 2026
Reply from ThePackengers
Dear Roman,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Well packed and promptly sent
April 14, 2026
Unprompted review
Reply from ThePackengers
Dear Laurence,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
I use your service like 1-2 times a week
I use your service like 1-2 times a week . 95% of the time you guys are great . The other 5 % u are ok . 👍👍🥂
April 14, 2026
Reply from ThePackengers
Dear Edmond,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Connie,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Our Manetti pineapple ice bucket…
Our Manetti pineapple ice bucket arrived in perfect state, wrapped carefully with expertise and with much attention. I would ask to Janna to package all our future purchases if I could! Merci Janna
April 14, 2026
Unprompted review
Reply from ThePackengers
Dear Edwin,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Perfect packaging even for a musical…
Perfect packaging even for a musical instrument! Well done!
April 14, 2026
Unprompted review
Reply from ThePackengers
Dear Anno,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Perfect service and very quick.
April 9, 2026
Reply from ThePackengers
Dear Boris,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Good service!
April 13, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent shipping experience.
This company was a pleasure to work with. My fragile shipment was very carefully and professionally packaged, ensuring no breakage. When I reached out to the manager to request advice on other shipments, he spent time with me and discussed various options. I was treated like a valued customer. Packengers will be my first choice whenever possible.
March 5, 2026
Unprompted review
Reply from ThePackengers
Dear Janet,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Ilinski,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Very poor packaging
April 13, 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for taking the time to share your experience with us.
Please send us photographs of your parcel by email to sav@thepackengers.com
Our team will get back to you as soon as possible.
Kind regards,
ThePackengers team
Reply from ThePackengers
Dear Josef,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
WELL PACKED
March 25, 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
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